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The Grass Serviced Suites by At Mind
Hotels
8.4
/10
Very Good
2,746 reviews
What Guests Say About Their Stay
Staff Friendliness (33)
Room Space (26)
Bedroom (21)
Family Friendly (20)
Aditya J. P.
9.7
/ 10
One of the best hospitality I had ever experienced. I witnessed super friendly staff. They welcomed us with their warmth. The true symbol of the Land of Smiles.
Truong N. H. N.
10.0
/ 10
I really enjoyed this hotel. If I have the chance, I will definitely come back. I stayed here for 3 days and 2 nights. The price was affordable, the room was of high quality, spacious with a living room and kitchen area. Everything was new, the lobby was beautiful, and the restaurant and pool were clean. There were eateries open until morning nearby. Especially, the staff were extremely friendly from check-in to check-out. Thank you to the receptionist who helped me with my luggage to the door, and thank you to KWANG for a quick and friendly check-out process.
Verified Traveler
9.1
/ 10
The staff are all lovely and provide excellent service.
This is my sixth stay and I'm very impressed.
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ร***า
9.7
/ 10
The room is clean, the staff is good, the atmosphere around the hotel is very good, it is near a convenience store.
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Wiyada I.
10.0
/ 10
Good service, beautiful and very clean room, lovely staff, good care, friendly, staff Nong Kwang
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In the Area
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599/10 Pattaya Tai Road, South Pattaya, Pattaya, Chonburi, Thailand, 20150
Main Facilities
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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
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Available Room Types in The Grass Serviced Suites by At Mind
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Clean Stay for Your Worry-Free Journey
Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
Accommodation that enforces hygiene standards set by authorities of the countryLearn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check
The Grass Serviced Suites by At Mind Address: Map & Location
599/10 Pattaya Tai Road, South Pattaya, Pattaya, Chonburi, Thailand, 20150
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The Grass Serviced Suites by At Mind Rates per Night
Planning your Kuala Lumpur getaway? Finding the right hotel at the right price is key! Understanding hotel rates and hotel prices is essential for a smooth trip. The Grass Serviced Suites by At Mind room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends. Looking for the best The Grass Serviced Suites by At Mind hotel rates? Traveloka is your go-to for the latest deals and promotions.
The Grass Serviced Suites by At Mind Location & Address
Knowing the hotel address and hotel location is crucial for planning your itinerary. The Grass Serviced Suites by At Mind is located at 599/10 ถนนพัทยาใต้, พัทยาใต้, พัทยา, ชลบุรี, ประเทศไทย, 20150. It's situated in the Kuala Lumpur area, known for its vibrant culture and easy access to attractions. The hotel is approximately 5 km from the city center.
How to go to The Grass Serviced Suites by At Mind from Airport
Need to know about hotel transfer options? Getting from Kuala Lumpur International Airport (KUL) to The Grass Serviced Suites by At Mind is easy. Here's how to get there:
- Taxi (most direct): Taxis are readily available at the airport. The ride takes approximately 45-60 minutes, depending on traffic.
- Ride Hailing (convenient): Services like Grab offer a convenient and often cost-effective way to travel. The journey time is similar to a taxi.
- Airport Shuttle (budget-friendly): Some hotels offer airport shuttle services. Check with The Grass Serviced Suites by At Mind for availability and pricing.
Tips: For the most convenient route, consider a ride-hailing service or a taxi. These options offer door-to-door service and are available 24/7.
The Grass Serviced Suites by At Mind Reviews & Summary
Want to know what other travelers think? Hotel reviews can give you valuable insights. The Grass Serviced Suites by At Mind consistently receives positive feedback for its comfortable rooms and excellent service. Guests often rave about the convenient location and the friendly staff.
A standout feature is the rooftop pool, offering stunning city views. One guest said, "The Grass Serviced Suites by At Mind was the perfect base for exploring Kuala Lumpur. The staff were incredibly helpful, and the room was spotless. I'll definitely be back!"
The Grass Serviced Suites by At Mind Room Types Available
Choosing the right hotel room type is essential for a comfortable stay. The Grass Serviced Suites by At Mind offers a variety of hotel room types to suit different needs:
- Studio Room: Features a comfortable living space, a kitchenette, and a private bathroom.
- One-Bedroom Suite: Offers a separate bedroom and living area, providing more space and privacy.
- Two-Bedroom Suite: Ideal for families or groups, with two bedrooms, a living area, and a kitchenette.
All rooms are non-smoking. Please inquire about pet-friendly options and any associated charges.
Hotel Facilities in The Grass Serviced Suites by At Mind
What amenities does the hotel offer? The Grass Serviced Suites by At Mind provides a range of hotel amenities to enhance your stay:
- Rooftop Swimming Pool: Enjoy a refreshing swim with panoramic city views.
- Fitness Center: Stay active with a fully equipped gym.
- Free Wi-Fi: Stay connected with complimentary internet access throughout the hotel.
- 24-Hour Front Desk: Assistance is available around the clock.
Hotel Buffet or Restaurant/Cafe in The Grass Serviced Suites by At Mind
Looking for dining options? The Grass Serviced Suites by At Mind offers convenient on-site dining:
- The Grass Cafe: Serves a variety of local and international dishes.
- Breakfast Buffet: Enjoy a delicious breakfast buffet each morning. Price: Approximately $15 per person.
The Grass Serviced Suites by At Mind Airport pickups and How to Book
Need airport transfer? The Grass Serviced Suites by At Mind may offer airport pick-up services. To book, contact the hotel directly in advance of your arrival. This ensures a smooth and hassle-free transfer to the hotel.
Nearby MRT Station & Bus Stops
Getting around Kuala Lumpur is easy with public transport. Here are some nearby options:
- KL Sentral Station: Approximately 3 km away, offering access to the MRT, LRT, and KTM Komuter lines.
- Various Bus Stops: Numerous bus stops are located within walking distance, providing access to various parts of the city.
You can purchase a Touch 'n Go card for easy payment on public transport at most stations and convenience stores.
Nearby Attractions for Family / Kid Friendly
Planning family fun? Kuala Lumpur offers many nearby activities and sightseeing places. Here are some kid-friendly attractions near The Grass Serviced Suites by At Mind:
- Petronas Twin Towers: Iconic skyscrapers offering stunning views. Entry fee: Approximately $20.
- KLCC Park: A beautiful park with a playground and splash pool. Free entry.
- Aquaria KLCC: An underwater aquarium with diverse marine life. Entry fee: Approximately $25.
- Sunway Lagoon: A theme park with water rides, amusement park, and wildlife park. Entry fee: Approximately $35.
- Islamic Arts Museum Malaysia: Explore Islamic art and culture. Entry fee: Approximately $10.
Looking for more things to do nearby? See Traveloka’s best deals on
Where to eat near The Grass Serviced Suites by At Mind (Kuala Lumpur)
Exploring local flavors? Here are some nearby dining options:
- Cafes/Restaurants:
- Madam Kwan's (Pavilion KL): Known for its Nasi Lemak and other Malaysian dishes.
- Papparich (Various Locations): Offers a wide range of Malaysian favorites.
- Feeka Coffee Roasters: A popular cafe for coffee and brunch.
- Local Street Food:
- Hainanese Chicken Rice: A classic Malaysian dish.
- Laksa: A spicy noodle soup.
- Kaya Toast: A sweet and savory breakfast treat.
- Satay: Grilled meat skewers with peanut sauce.
- Char Kway Teow: Stir-fried noodles with seafood and vegetables.
Shopping places near The Grass Serviced Suites by At Mind (Kuala Lumpur)
Ready for some retail therapy? Here are some shopping places near The Grass Serviced Suites by At Mind:
- Pavilion Kuala Lumpur: A premier shopping mall with luxury brands and a wide variety of stores.
- Suria KLCC: Located at the base of the Petronas Twin Towers, offering a mix of high-end and mid-range retailers.
- Berjaya Times Square: A large shopping mall with a theme park and various retail outlets.
Other Places to Stay Near The Grass Serviced Suites by At Mind
Looking for alternative accommodations? Here are some other hotels in Kuala Lumpur:
- Luxury/5–6 Star Hotels Nearby:
- The Ritz-Carlton, Kuala Lumpur
- Shangri-La Hotel, Kuala Lumpur
- Four Seasons Hotel Kuala Lumpur
For 5-star:
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- Four-Star Hotels Nearby:
- Impiana KLCC Hotel
- DoubleTree by Hilton Hotel Kuala Lumpur
- Traders Hotel, Kuala Lumpur
For 4-star:
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- Three-Star Hotels Nearby:
- Hotel Boss
- The Westin Kuala Lumpur
- York Hotel
For 3-star:
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Hotel Availability and Booking
Ready to book your stay? Finding hotel availability and making hotel reservations is easy with Traveloka. Book your room today and enjoy a seamless travel experience. Traveloka offers a wide selection of hotels and the best deals, making it the perfect platform for your Kuala Lumpur adventure.
All facilities in The Grass Serviced Suites by At Mind
Swimming Pool
Entertainment Facility
Fitness Center
Common Space
Lobby
In-room Facilities
- Cable TV
- Desk
- Hairdryer
- In-room safe
- Microwave
- Refrigerator
- Shower
- TV
General
- AC
- Non-smoking room
- Smoking area
- Smoke-free
Public Facilities
- Parking
- Elevator
- Restaurant
- WiFi in public area
Hotel Services
- Front desk
- 24-hour Receptionist
- 24-hour security
- Laundry service
Things to Do
- Outdoor pool
- Pool sun loungers
- Sauna
Nearby Facilities
- ATM/Banking
- Grocery
- Laundry
Food and Drinks
- A la carte breakfast
- Breakfast (surcharge)
Connectivity
- Free WiFi
Accommodation Policy & General Information in The Grass Serviced Suites by At Mind
Check-in/Check-out Time
Check-in:
From 14:00
Check-out:
Before 12:00
General Check-in Instructions
The children between 0-4 years old can enjoy free ABF, sharing bed with parent. The children between 5 - 9 years old ABF charge 250 THB/pax/night, sharing bed with parent. The children 10 years old and above consider as adult must use the extra bed cost 1,000/pax/night.
Additional Policy
The children between 0-4 years old can enjoy free ABF, sharing bed with parent. The children between 5 - 9 years old ABF charge 250 THB/pax/night, sharing bed with parent. The children 10 years old and above consider as adult must use the extra bed cost 1,000/pax/night.
General Information
Popular Facilities | AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi |
Check-In / Check-Out Time | From 14:00 - to 12:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at The Grass Serviced Suites by At Mind | 280 |
Number of floors in The Grass Serviced Suites by At Mind | 7 |
Another facilities in The Grass Serviced Suites by At Mind | Cable TV, Desk, Hairdryer, In-room safe, Microwave |
Frequently asked question in The Grass Serviced Suites by At Mind
What are available facilities at The Grass Serviced Suites by At Mind?
There are top facilites at The Grass Serviced Suites by At Mind such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at The Grass Serviced Suites by At Mind?
Check-in time at The Grass Serviced Suites by At Mind is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Grass Serviced Suites by At Mind provide breakfast?
Yes, The Grass Serviced Suites by At Mind provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Grass Serviced Suites by At Mind?
The Grass Serviced Suites by At Mind is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Grass Serviced Suites by At Mind have?
The Grass Serviced Suites by At Mind has 7 floors.
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More Reviews from Other Guests in The Grass Serviced Suites by At Mind
Overall Ratings & Reviews The Grass Serviced Suites by At Mind
Traveloka (2,517)
Other sources (229)
8.5
Very Good
From 2,517 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.1
Location
8.5
Service and Facilites
8.4
People often mention about The Grass Serviced Suites by At Mind
All
员工友好度 (26)
房间空间 (21)
卧室 (21)
距市中心的距离 (18)
适合家庭 (18)
浴室 (16)
酒店区域 (16)
周边环境 (14)
氛围 (14)
无障碍设施 (13)
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Traveler Reviews The Grass Serviced Suites by At Mind
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9.1
/10
Reviewed 2 week(s) ago
The staff are all lovely and provide excellent service.
This is my sixth stay and I'm very impressed.
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Accommodation's Reply
23 Oct 2025
Dear Guest,
The Grass Serviced Suites Team would like to thank you for choosing us as your sixth guest and for giving us such a valuable review. This is a great encouragement for our continued success.
We are delighted to know that you enjoyed your stay with us, thanks to the friendly and welcoming service and attentive care provided by our staff.
Your appreciation and trust is a great motivation for our team to strive to provide you with the best possible experience and maintain the highest standards of service and quality.
Thank you again for your trust in Grass Serviced Suites.
Thank you.
The Grass Serviced Suites Team
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TP
Trần P.
9.1
/10
Reviewed 3 week(s) ago
Location is a bit far from the center, however the staff are very friendly and helpful.
The room is very nice
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback regarding your recent stay with us at The Grass Serviced Suites.
We truly appreciate your kind words about our staff. It brings us great joy to know that you found our team to be friendly and helpful, as we strive to ensure every guest feels warmly welcomed and well taken care of throughout their stay.
We're also pleased to hear that you were satisfied with the quality and comfort of your room. Your comments are a wonderful encouragement to us as we continue to maintain high standards of service and accommodation.
While our location may be slightly removed from the city center, we hope the peaceful atmosphere and surrounding conveniences made your stay enjoyable. We always do our best to assist guests with transportation options or local recommendations to help them explore the area with ease.
Thank you once again for choosing to stay with us. We truly hope to welcome you back again in the future.
Warm regards,
The Grass Serviced Suites
HN
Hải N. P.
10.0
/10
Reviewed 5 week(s) ago
I checked in quite late that day but the staff were still very enthusiastic to welcome me. My room was Deluxe King, super cute, clean, fully equipped and super spacious. The swimming pool and gym are free, very worth the experience. The hotel is located on a big street, with many restaurants, 7/11, laundry services... The staff are very attentive and enthusiastic, overall 10/10, I will definitely come back if I have the chance. Thank u The Grass for a lovely experienceee 🙏🏻❤️
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share such a kind and detailed review of your recent stay with us at The Grass Serviced Suites.
We are truly delighted to hear that you had a pleasant experience, even with your late check-in. Our team is always committed to offering a warm welcome to our guests at any hour, and it’s wonderful to know that their enthusiasm left a positive impression on you.
We're so glad you enjoyed your Deluxe King room and found it to be clean, spacious, and fully equipped to your satisfaction. It's also great to hear that you made use of our complimentary swimming pool and gym—facilities we are proud to offer for your relaxation and well-being.
Thank you as well for highlighting our convenient location, surrounded by restaurants, convenience stores, and services, which we hope made your stay even more comfortable.
Most of all, we deeply appreciate your kind words about our team’s attentiveness and dedication. Your recognition means the world to us and motivates us to continue providing the highest standard of service.
We’re honored to have earned your 10/10 rating, and we truly look forward to welcoming you back in the future whenever your travels bring you to the area again.
With sincere appreciation,
The Grass Serviced Suites
จิราพร แ.
10.0
/10
Reviewed 6 week(s) ago
Good atmosphere, clean, safe, very convenient, close to places to drink and chill. The reception staff are polite and well-mannered.
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Accommodation's Reply
17 Oct 2025
Dear Guest,
Thank you for your valuable comments and feedback in this review.
We are delighted that you were satisfied with the overall ambiance of our hotel, including its cleanliness, safety and comfort. We will continue to improve our services to provide the best experience for all our guests.
We would also like to express our highest appreciation to our reception team. All our staff understand the importance of always providing polite, sincere and enthusiastic service and strive to provide friendly and considerate service.
We are pleased that the location of our hotel met your needs. We are very proud of our easy access to nearby entertainment and leisure options.
Thank you for choosing us again. We always welcome your valuable comments and suggestions to improve our services.
Thank you.
Thank you, The Grass Serviced Suites
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ms
macme s.
10.0
/10
Reviewed 9 week(s) ago
The best place to stay, delicious food, excellent service.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest,
The Grass Serviced Suites would like to express our sincere gratitude for your wonderful review of our stay and your satisfaction with our food and service.
Customer happiness and satisfaction are the driving force behind our team's commitment to continuously improving our service quality.
We sincerely hope to welcome you back in the near future.
Sincerely,
The Grass Serviced Suites
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G***y
Leisure
9.4
/10
Reviewed 10 week(s) ago
Very strategic area, close to many halal food restaurants, 7 minutes to Pattaya Beach by Grab
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Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you for your positive review and for choosing to stay at The Grass Serviced Suites. We are delighted to hear that you were satisfied with our convenient location, close to various halal restaurants, and easy access to Pattaya Beach within minutes by Grab. Your feedback means a lot to us and motivates us to continue providing the best service to all our guests. We look forward to welcoming you back on your next visit to Pattaya. Sincerely, The Grass Serviced Suites Management Team
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LT
Linh T.
9.4
/10
Reviewed 15 week(s) ago
Clean hotel, super friendly and kid friendly staff
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest,
We would like to thank you for choosing to stay at The Grass Serviced Suites and for taking the time to share your positive review.
It is great to know that you enjoyed the cleanliness of the hotel and the friendliness and approachability of the staff – especially their love for children. We always want to create a warm and friendly atmosphere like home for all guests, especially families with young children.
We hope to have the opportunity to welcome you and your family back in the near future.
Sincerely,
The Grass Serviced Suites Team
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SA
Sri A.
Leisure
10.0
/10
Reviewed 18 week(s) ago
The room is great. The staff here is also so friendly, especially the staff named Nok.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest,
Thank you so much for your kind words!
We’re delighted to hear that you enjoyed your room and experienced the warm hospitality from our team. A special thanks for mentioning Khun Nok – we will be sure to pass along your compliments to her. She’ll be so happy to know her efforts made a positive impression on your stay.
We hope to welcome you back to The Grass Serviced Suites again very soon!
Warm regards,
The Grass Serviced Suites Team
ร***า
9.7
/10
Reviewed 20 week(s) ago
The room is clean, the staff is good, the atmosphere around the hotel is very good, it is near a convenience store.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Valued Guest,
The Grass Serviced Suites would like to thank you very much for taking the time to share your feedback about your stay.
We are delighted to hear that you were satisfied with our room cleanliness, our staff service, our hotel’s atmosphere, and our location near convenience stores, which are among the highlights that many of our guests have praised.
Your compliments are an important encouragement for our team to maintain our standards and continuously improve our services.
We sincerely hope to have the opportunity to welcome you again in the near future and are ready to provide you with an impressive stay experience as well as or even better than last time.
Best regards,
Customer Service
The Grass Serviced Suites, Pattaya
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LA
Lan A. N.
Staycation
10.0
/10
Reviewed 21 week(s) ago
Ms. MIW take care is so good.
3 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Lan A. N.,
Thank you very much for your kind review.
We are truly pleased to hear that you had a positive experience during your stay at The Grass Serviced Suites, and especially that Ms. MIW took such good care of you. She will be delighted to know that her efforts made a meaningful impression and contributed to your overall satisfaction.
At The Grass, we believe that personalized service is the heart of hospitality, and it is always encouraging to know when one of our team members delivers that with genuine care and professionalism. Your kind words will be shared with Ms. MIW and the rest of our team to celebrate the excellent service she provided.
We look forward to welcoming you back again soon and ensuring your next visit is just as comfortable and memorable.
Warm regards,
Customer Service Team
The Grass Serviced Suites, Pattaya
A***n
Leisure
9.7
/10
Reviewed 22 week(s) ago
Please take good care of the cleanliness. As for parking, I would like there to be more space.
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Accommodation's Reply
15 Jun 2025
Dear Valued Guest
The Grass Serviced Suites would like to thank you for taking the time to share your feedback with us.
We are very grateful that you have chosen to use our service and provided us with useful suggestions on cleanliness and parking space, which we take very seriously. The hotel does not ignore your comments and will use them to improve and develop our service quality.
For parking, we will consider how to manage the space to be appropriate and meet the needs of our customers as much as possible.
We sincerely hope to have the opportunity to welcome you again and provide you with an even better experience on your next stay.
Best regards, The Grass Serviced Suites Team
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L***E
Staycation
10.0
/10
Reviewed 23 week(s) ago
Gooddddd - service too great - near nightmarket
1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear L***E
Thank you very much for taking the time to share your kind feedback regarding your recent stay at The Grass Serviced Suites.
We are truly delighted to know that you were pleased with the quality of our service and that our convenient location near the night market contributed positively to your overall experience. Providing warm, attentive service and a comfortable stay for all our guests is at the heart of everything we do, and it is always rewarding to hear that our efforts are appreciated.
Your satisfaction is our greatest motivation, and we will continue striving to deliver the highest level of hospitality to all who visit us.
We sincerely look forward to welcoming you back in the near future for another enjoyable and memorable stay.
With warmest regards,
Management Team
The Grass Serviced Suites
Thanyapat G.
10.0
/10
Reviewed 23 week(s) ago
The hotel is clean, the staff are very lovely (everyone). The care is number one. They take good care of you from the moment you enter the hotel door until you reach your room door. I have stayed here once and was impressed with everything. They take care of you like family. The breakfast is delicious.
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Accommodation's Reply
03 Jun 2025
Dear Thanyapat G.
The Grass Serviced Suites would like to thank you very much for your kind words.
We are very pleased and grateful to hear that you were impressed with our stay with us, both in terms of the cleanliness of the hotel, the service from all the staff, including the breakfast, and the overall atmosphere that made you feel warm and like family.
Your compliments are a great inspiration for all of us to strive to maintain our standards and improve our services every day.
We sincerely hope to have the opportunity to welcome you again in the near future and are ready to provide an even more impressive experience every time you come back.
Thank you again from the bottom of our hearts.
With great respect,
Hotel Management
The Grass Serviced Suites
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E***s
9.4
/10
Reviewed 24 week(s) ago
Highly recommended and family friendly.
See original
1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Valued Guest,
Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya.
Yours sincerely,
Front Office Manager
MT
Minh T. P.
Staycation
8.8
/10
Reviewed 24 week(s) ago
The staff was really nice and friendly. Everything is lovely, but it would be better if you can fix the Wi-Fi.
1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Minh T. P.,
Thank you very much for your kind review! We’re delighted to hear that you found our staff nice and friendly, and that you enjoyed your stay with us.
We truly appreciate your feedback regarding the Wi-Fi. Please rest assured that we are working on improving the connection to ensure a better experience for our guests in the future.
We hope to have the pleasure of welcoming you back to The Grass Serviced Suites again soon.
Warm regards,
The Grass Serviced Suites Team
S***n
Leisure
10.0
/10
Reviewed 24 week(s) ago
The location is very strategic, there are many levels around the hotel area, the service is very good, the rooms are very clean and comfortable, unfortunately they are not soundproof.
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2 people find it helpful
Accommodation's Reply
23 May 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated our strategic location, the levels of convenience in the surrounding area, our attentive service, and the cleanliness and comfort of our rooms.
We sincerely apologize for the inconvenience caused by the lack of soundproofing. Your comments are truly valuable to us, and please rest assured that we will take them into serious consideration as we continually strive to improve our guests’ experience.
We hope to have the opportunity to welcome you back to The Grass Serviced Suites in the near future.
Warm regards,
The Management Team
The Grass Serviced Suites
Na
Nor a. b. N.
Staycation
10.0
/10
Reviewed 24 week(s) ago
The staff is very friendly. If for Muslim customers, it's a good place to stay because it's near to the mosque and halal food places. The place is very clean… Highly recommended.
1 people find it helpful
Accommodation's Reply
23 May 2025
Dear Nor a. b. N.,
Thank you so much for your wonderful review and for recommending The Grass Serviced Suites! We’re especially pleased to hear that our friendly staff, cleanliness, and convenient location near the mosque and halal food outlets made your stay more comfortable and enjoyable.
It’s always a pleasure to welcome guests from all backgrounds, and we’re glad to know that our facilities and surroundings were suitable for your needs.
We look forward to welcoming you again on your next visit to Pattaya!
Warm regards,
The Management Team
The Grass Serviced Suites
H***H
8.5
/10
Reviewed 26 week(s) ago
Clean, bright room, friendly staff
See original
1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Valued Guest,
Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
TD
Tee D.
8.5
/10
Reviewed 27 week(s) ago
**Real review**
Booked a 2-night stay (excluding breakfast) and got room 2715
Checked in on the 2nd and checked out on May 4, 68. Impressed from the moment I parked the car. On the first day, the staff was cheerful (the young man who received the car in the morning). On a hot day, when I checked in, the counter staff called to assess.. Honestly, the room was beautiful (but I found 2-3 long female strands). I had to call the housekeeper to clean it again. The air conditioner was dripping. I informed the staff and the technician came to clean it. The first night, the air conditioner was cool and comfortable to sleep in. The accommodation is near 7-11.
The second night, the air conditioner had a problem with dripping water. Both technicians came to provide good service (unfortunately, I forgot to ask their names) but I remembered their faces. The housekeeper on the 7th floor was friendly. All 3 of them were impressed...
But the breakfast was not delicious..the price per person was 159 baht (the fried rice was not delicious. The food looked easy to make, but the rice grains were very hard. I ate it on the first day..not going to continue on the second day). The taste depends on personal preference..
Parking on the 2nd day at night, the staff (2 seniors) stood talking, not looking where the customer would park. When the customer found a parking spot, the staff came to tell them to park at the back of the hotel... and also told the customer that there was a shuttle service to the hotel, telling them the room number. When the time came, the customer went to park. In the end, the customer walked from the parking lot to the room by themselves... (no shuttle service as stated).
That is, it was the first time staying there. Judging from other customers' reviews, it was good. Overall, I was impressed with the room and bed, which were good... The maid on the 7th floor, Servicemine, the first counter staff. In the afternoon, when I went to check in, the service was good at first. I didn't mind. When I went to inform the technician to clean the air conditioner before going out to eat dinner (counter on the left). His face didn't look very welcoming (I remember his face). At first, I wanted to ask if he wanted to serve. But another person came to take care of the matter instead. This person admired him (counter on the right).
If I have to go back to stay again, I will definitely go.
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Accommodation's Reply
19 May 2025
Dear Valued Guest
Thank you very much for taking the time to write a review and share your experience staying at The Grass Serviced Suites during May 2-4, 2025.
The hotel is very pleased that you were impressed in many aspects, such as the welcome from the car park staff on the first day, the comfort of the room, the attentiveness of the 7th floor housekeeper, and the care from the technician who quickly came to fix the air conditioner problem. We will forward this compliment to the relevant staff to encourage them to continue their work.
At the same time, the hotel would like to sincerely apologize for the inconvenience caused, including the initial cleanliness of the room, the air conditioner problem, the unexpected experience with the car pick-up and drop-off service, and the attitude of some staff, which is not up to the standards that the hotel aims to provide to customers.
For breakfast, we will consider your comments and coordinate with the kitchen team to improve the quality.
Your suggestions and recommendations are very valuable in improving our services. The hotel sincerely hopes to have the opportunity to welcome you again in the future and please be assured that we will improve our services to create an even greater impression.
With best regards,
The Grass Serviced Suites Team
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Ridtichai J.
9.4
/10
Reviewed 27 week(s) ago
All staffs are good service, clean room
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1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Valued Guest
The hotel would like to thank you for taking the time to write about your experience staying at The Grass Serviced Suites and for your appreciation of our services. The management will forward your compliments to our staff to encourage us to continue our service and maintain our standards.
We sincerely hope to serve you again in the near future.
Best regards
Management
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Overall Ratings & Reviews The Grass Serviced Suites by At Mind
Traveloka (2,517)
Other sources (229)
8.5
Very Good
From 2,517 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.1
Location
8.5
Service and Facilites
8.4
People often mention about The Grass Serviced Suites by At Mind
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浴室 (16)
酒店区域 (16)
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氛围 (14)
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Traveler Reviews The Grass Serviced Suites by At Mind
Number of reviews per page
20
40
Customer reviews
Verified Traveler
9.1
/10
Reviewed 2 week(s) ago
The staff are all lovely and provide excellent service.
This is my sixth stay and I'm very impressed.
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Accommodation's Reply
23 Oct 2025
Dear Guest,
The Grass Serviced Suites Team would like to thank you for choosing us as your sixth guest and for giving us such a valuable review. This is a great encouragement for our continued success.
We are delighted to know that you enjoyed your stay with us, thanks to the friendly and welcoming service and attentive care provided by our staff.
Your appreciation and trust is a great motivation for our team to strive to provide you with the best possible experience and maintain the highest standards of service and quality.
Thank you again for your trust in Grass Serviced Suites.
Thank you.
The Grass Serviced Suites Team
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TP
Trần P.
9.1
/10
Reviewed 3 week(s) ago
Location is a bit far from the center, however the staff are very friendly and helpful.
The room is very nice
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback regarding your recent stay with us at The Grass Serviced Suites.
We truly appreciate your kind words about our staff. It brings us great joy to know that you found our team to be friendly and helpful, as we strive to ensure every guest feels warmly welcomed and well taken care of throughout their stay.
We're also pleased to hear that you were satisfied with the quality and comfort of your room. Your comments are a wonderful encouragement to us as we continue to maintain high standards of service and accommodation.
While our location may be slightly removed from the city center, we hope the peaceful atmosphere and surrounding conveniences made your stay enjoyable. We always do our best to assist guests with transportation options or local recommendations to help them explore the area with ease.
Thank you once again for choosing to stay with us. We truly hope to welcome you back again in the future.
Warm regards,
The Grass Serviced Suites
HN
Hải N. P.
10.0
/10
Reviewed 5 week(s) ago
I checked in quite late that day but the staff were still very enthusiastic to welcome me. My room was Deluxe King, super cute, clean, fully equipped and super spacious. The swimming pool and gym are free, very worth the experience. The hotel is located on a big street, with many restaurants, 7/11, laundry services... The staff are very attentive and enthusiastic, overall 10/10, I will definitely come back if I have the chance. Thank u The Grass for a lovely experienceee 🙏🏻❤️
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Accommodation's Reply
17 Oct 2025
Dear Valued Guest,
Thank you very much for taking the time to share such a kind and detailed review of your recent stay with us at The Grass Serviced Suites.
We are truly delighted to hear that you had a pleasant experience, even with your late check-in. Our team is always committed to offering a warm welcome to our guests at any hour, and it’s wonderful to know that their enthusiasm left a positive impression on you.
We're so glad you enjoyed your Deluxe King room and found it to be clean, spacious, and fully equipped to your satisfaction. It's also great to hear that you made use of our complimentary swimming pool and gym—facilities we are proud to offer for your relaxation and well-being.
Thank you as well for highlighting our convenient location, surrounded by restaurants, convenience stores, and services, which we hope made your stay even more comfortable.
Most of all, we deeply appreciate your kind words about our team’s attentiveness and dedication. Your recognition means the world to us and motivates us to continue providing the highest standard of service.
We’re honored to have earned your 10/10 rating, and we truly look forward to welcoming you back in the future whenever your travels bring you to the area again.
With sincere appreciation,
The Grass Serviced Suites
จิราพร แ.
10.0
/10
Reviewed 6 week(s) ago
Good atmosphere, clean, safe, very convenient, close to places to drink and chill. The reception staff are polite and well-mannered.
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Accommodation's Reply
17 Oct 2025
Dear Guest,
Thank you for your valuable comments and feedback in this review.
We are delighted that you were satisfied with the overall ambiance of our hotel, including its cleanliness, safety and comfort. We will continue to improve our services to provide the best experience for all our guests.
We would also like to express our highest appreciation to our reception team. All our staff understand the importance of always providing polite, sincere and enthusiastic service and strive to provide friendly and considerate service.
We are pleased that the location of our hotel met your needs. We are very proud of our easy access to nearby entertainment and leisure options.
Thank you for choosing us again. We always welcome your valuable comments and suggestions to improve our services.
Thank you.
Thank you, The Grass Serviced Suites
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ms
macme s.
10.0
/10
Reviewed 9 week(s) ago
The best place to stay, delicious food, excellent service.
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Accommodation's Reply
13 Sep 2025
Dear Valued Guest,
The Grass Serviced Suites would like to express our sincere gratitude for your wonderful review of our stay and your satisfaction with our food and service.
Customer happiness and satisfaction are the driving force behind our team's commitment to continuously improving our service quality.
We sincerely hope to welcome you back in the near future.
Sincerely,
The Grass Serviced Suites
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G***y
Leisure
9.4
/10
Reviewed 10 week(s) ago
Very strategic area, close to many halal food restaurants, 7 minutes to Pattaya Beach by Grab
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Accommodation's Reply
05 Sep 2025
Dear Valued Guest, Thank you for your positive review and for choosing to stay at The Grass Serviced Suites. We are delighted to hear that you were satisfied with our convenient location, close to various halal restaurants, and easy access to Pattaya Beach within minutes by Grab. Your feedback means a lot to us and motivates us to continue providing the best service to all our guests. We look forward to welcoming you back on your next visit to Pattaya. Sincerely, The Grass Serviced Suites Management Team
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LT
Linh T.
9.4
/10
Reviewed 15 week(s) ago
Clean hotel, super friendly and kid friendly staff
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest,
We would like to thank you for choosing to stay at The Grass Serviced Suites and for taking the time to share your positive review.
It is great to know that you enjoyed the cleanliness of the hotel and the friendliness and approachability of the staff – especially their love for children. We always want to create a warm and friendly atmosphere like home for all guests, especially families with young children.
We hope to have the opportunity to welcome you and your family back in the near future.
Sincerely,
The Grass Serviced Suites Team
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SA
Sri A.
Leisure
10.0
/10
Reviewed 18 week(s) ago
The room is great. The staff here is also so friendly, especially the staff named Nok.
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Accommodation's Reply
24 Jul 2025
Dear Valued Guest,
Thank you so much for your kind words!
We’re delighted to hear that you enjoyed your room and experienced the warm hospitality from our team. A special thanks for mentioning Khun Nok – we will be sure to pass along your compliments to her. She’ll be so happy to know her efforts made a positive impression on your stay.
We hope to welcome you back to The Grass Serviced Suites again very soon!
Warm regards,
The Grass Serviced Suites Team
ร***า
9.7
/10
Reviewed 20 week(s) ago
The room is clean, the staff is good, the atmosphere around the hotel is very good, it is near a convenience store.
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1 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Valued Guest,
The Grass Serviced Suites would like to thank you very much for taking the time to share your feedback about your stay.
We are delighted to hear that you were satisfied with our room cleanliness, our staff service, our hotel’s atmosphere, and our location near convenience stores, which are among the highlights that many of our guests have praised.
Your compliments are an important encouragement for our team to maintain our standards and continuously improve our services.
We sincerely hope to have the opportunity to welcome you again in the near future and are ready to provide you with an impressive stay experience as well as or even better than last time.
Best regards,
Customer Service
The Grass Serviced Suites, Pattaya
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LA
Lan A. N.
Staycation
10.0
/10
Reviewed 21 week(s) ago
Ms. MIW take care is so good.
3 people find it helpful
Accommodation's Reply
25 Jun 2025
Dear Lan A. N.,
Thank you very much for your kind review.
We are truly pleased to hear that you had a positive experience during your stay at The Grass Serviced Suites, and especially that Ms. MIW took such good care of you. She will be delighted to know that her efforts made a meaningful impression and contributed to your overall satisfaction.
At The Grass, we believe that personalized service is the heart of hospitality, and it is always encouraging to know when one of our team members delivers that with genuine care and professionalism. Your kind words will be shared with Ms. MIW and the rest of our team to celebrate the excellent service she provided.
We look forward to welcoming you back again soon and ensuring your next visit is just as comfortable and memorable.
Warm regards,
Customer Service Team
The Grass Serviced Suites, Pattaya
A***n
Leisure
9.7
/10
Reviewed 22 week(s) ago
Please take good care of the cleanliness. As for parking, I would like there to be more space.
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Accommodation's Reply
15 Jun 2025
Dear Valued Guest
The Grass Serviced Suites would like to thank you for taking the time to share your feedback with us.
We are very grateful that you have chosen to use our service and provided us with useful suggestions on cleanliness and parking space, which we take very seriously. The hotel does not ignore your comments and will use them to improve and develop our service quality.
For parking, we will consider how to manage the space to be appropriate and meet the needs of our customers as much as possible.
We sincerely hope to have the opportunity to welcome you again and provide you with an even better experience on your next stay.
Best regards, The Grass Serviced Suites Team
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L***E
Staycation
10.0
/10
Reviewed 23 week(s) ago
Gooddddd - service too great - near nightmarket
1 people find it helpful
Accommodation's Reply
03 Jun 2025
Dear L***E
Thank you very much for taking the time to share your kind feedback regarding your recent stay at The Grass Serviced Suites.
We are truly delighted to know that you were pleased with the quality of our service and that our convenient location near the night market contributed positively to your overall experience. Providing warm, attentive service and a comfortable stay for all our guests is at the heart of everything we do, and it is always rewarding to hear that our efforts are appreciated.
Your satisfaction is our greatest motivation, and we will continue striving to deliver the highest level of hospitality to all who visit us.
We sincerely look forward to welcoming you back in the near future for another enjoyable and memorable stay.
With warmest regards,
Management Team
The Grass Serviced Suites
Thanyapat G.
10.0
/10
Reviewed 23 week(s) ago
The hotel is clean, the staff are very lovely (everyone). The care is number one. They take good care of you from the moment you enter the hotel door until you reach your room door. I have stayed here once and was impressed with everything. They take care of you like family. The breakfast is delicious.
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Accommodation's Reply
03 Jun 2025
Dear Thanyapat G.
The Grass Serviced Suites would like to thank you very much for your kind words.
We are very pleased and grateful to hear that you were impressed with our stay with us, both in terms of the cleanliness of the hotel, the service from all the staff, including the breakfast, and the overall atmosphere that made you feel warm and like family.
Your compliments are a great inspiration for all of us to strive to maintain our standards and improve our services every day.
We sincerely hope to have the opportunity to welcome you again in the near future and are ready to provide an even more impressive experience every time you come back.
Thank you again from the bottom of our hearts.
With great respect,
Hotel Management
The Grass Serviced Suites
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E***s
9.4
/10
Reviewed 24 week(s) ago
Highly recommended and family friendly.
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1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Valued Guest,
Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya.
Yours sincerely,
Front Office Manager
MT
Minh T. P.
Staycation
8.8
/10
Reviewed 24 week(s) ago
The staff was really nice and friendly. Everything is lovely, but it would be better if you can fix the Wi-Fi.
1 people find it helpful
Accommodation's Reply
27 May 2025
Dear Minh T. P.,
Thank you very much for your kind review! We’re delighted to hear that you found our staff nice and friendly, and that you enjoyed your stay with us.
We truly appreciate your feedback regarding the Wi-Fi. Please rest assured that we are working on improving the connection to ensure a better experience for our guests in the future.
We hope to have the pleasure of welcoming you back to The Grass Serviced Suites again soon.
Warm regards,
The Grass Serviced Suites Team
S***n
Leisure
10.0
/10
Reviewed 24 week(s) ago
The location is very strategic, there are many levels around the hotel area, the service is very good, the rooms are very clean and comfortable, unfortunately they are not soundproof.
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2 people find it helpful
Accommodation's Reply
23 May 2025
Dear Valued Guest,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you appreciated our strategic location, the levels of convenience in the surrounding area, our attentive service, and the cleanliness and comfort of our rooms.
We sincerely apologize for the inconvenience caused by the lack of soundproofing. Your comments are truly valuable to us, and please rest assured that we will take them into serious consideration as we continually strive to improve our guests’ experience.
We hope to have the opportunity to welcome you back to The Grass Serviced Suites in the near future.
Warm regards,
The Management Team
The Grass Serviced Suites
Na
Nor a. b. N.
Staycation
10.0
/10
Reviewed 24 week(s) ago
The staff is very friendly. If for Muslim customers, it's a good place to stay because it's near to the mosque and halal food places. The place is very clean… Highly recommended.
1 people find it helpful
Accommodation's Reply
23 May 2025
Dear Nor a. b. N.,
Thank you so much for your wonderful review and for recommending The Grass Serviced Suites! We’re especially pleased to hear that our friendly staff, cleanliness, and convenient location near the mosque and halal food outlets made your stay more comfortable and enjoyable.
It’s always a pleasure to welcome guests from all backgrounds, and we’re glad to know that our facilities and surroundings were suitable for your needs.
We look forward to welcoming you again on your next visit to Pattaya!
Warm regards,
The Management Team
The Grass Serviced Suites
H***H
8.5
/10
Reviewed 26 week(s) ago
Clean, bright room, friendly staff
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1 people find it helpful
Accommodation's Reply
19 May 2025
Dear Valued Guest,
Thank you so much for your feedback regarding to your recent stay with The Grass Serviced Suites Hotel. We hope you had a great stay and made a memorable trip while staying with us. We look forward to welcoming you back anytime in the future when you visit Pattaya. Yours sincerely, Front Office Manager
TD
Tee D.
8.5
/10
Reviewed 27 week(s) ago
**Real review**
Booked a 2-night stay (excluding breakfast) and got room 2715
Checked in on the 2nd and checked out on May 4, 68. Impressed from the moment I parked the car. On the first day, the staff was cheerful (the young man who received the car in the morning). On a hot day, when I checked in, the counter staff called to assess.. Honestly, the room was beautiful (but I found 2-3 long female strands). I had to call the housekeeper to clean it again. The air conditioner was dripping. I informed the staff and the technician came to clean it. The first night, the air conditioner was cool and comfortable to sleep in. The accommodation is near 7-11.
The second night, the air conditioner had a problem with dripping water. Both technicians came to provide good service (unfortunately, I forgot to ask their names) but I remembered their faces. The housekeeper on the 7th floor was friendly. All 3 of them were impressed...
But the breakfast was not delicious..the price per person was 159 baht (the fried rice was not delicious. The food looked easy to make, but the rice grains were very hard. I ate it on the first day..not going to continue on the second day). The taste depends on personal preference..
Parking on the 2nd day at night, the staff (2 seniors) stood talking, not looking where the customer would park. When the customer found a parking spot, the staff came to tell them to park at the back of the hotel... and also told the customer that there was a shuttle service to the hotel, telling them the room number. When the time came, the customer went to park. In the end, the customer walked from the parking lot to the room by themselves... (no shuttle service as stated).
That is, it was the first time staying there. Judging from other customers' reviews, it was good. Overall, I was impressed with the room and bed, which were good... The maid on the 7th floor, Servicemine, the first counter staff. In the afternoon, when I went to check in, the service was good at first. I didn't mind. When I went to inform the technician to clean the air conditioner before going out to eat dinner (counter on the left). His face didn't look very welcoming (I remember his face). At first, I wanted to ask if he wanted to serve. But another person came to take care of the matter instead. This person admired him (counter on the right).
If I have to go back to stay again, I will definitely go.
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4 people find it helpful
Accommodation's Reply
19 May 2025
Dear Valued Guest
Thank you very much for taking the time to write a review and share your experience staying at The Grass Serviced Suites during May 2-4, 2025.
The hotel is very pleased that you were impressed in many aspects, such as the welcome from the car park staff on the first day, the comfort of the room, the attentiveness of the 7th floor housekeeper, and the care from the technician who quickly came to fix the air conditioner problem. We will forward this compliment to the relevant staff to encourage them to continue their work.
At the same time, the hotel would like to sincerely apologize for the inconvenience caused, including the initial cleanliness of the room, the air conditioner problem, the unexpected experience with the car pick-up and drop-off service, and the attitude of some staff, which is not up to the standards that the hotel aims to provide to customers.
For breakfast, we will consider your comments and coordinate with the kitchen team to improve the quality.
Your suggestions and recommendations are very valuable in improving our services. The hotel sincerely hopes to have the opportunity to welcome you again in the future and please be assured that we will improve our services to create an even greater impression.
With best regards,
The Grass Serviced Suites Team
See original
Ridtichai J.
9.4
/10
Reviewed 27 week(s) ago
All staffs are good service, clean room
See original
1 people find it helpful
Accommodation's Reply
05 May 2025
Dear Valued Guest
The hotel would like to thank you for taking the time to write about your experience staying at The Grass Serviced Suites and for your appreciation of our services. The management will forward your compliments to our staff to encourage us to continue our service and maintain our standards.
We sincerely hope to serve you again in the near future.
Best regards
Management
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Number of reviews per page
20
40