Comfort Inn Bentonville - Crystal Bridges

had to change rooms because A/C was inop

Pros: Staff was friendly especially Martine in the breakfast room which serves a great meal clean well stocked. Bedding and linens were very comfortable and plentiful. Room was quiet. Pool area was very clean and well stocked with towels. Coffee pot available refrigerator no freezer. easy towel swap off mid stay. Work out room. Very great location. Felt safe outside and in parking lot. Nice view. Cons: Hot tub was down the entire three day stay. We're told there was ice machine on every floor. Ice machine on 4th floor was turned off our entire stay.We told them at the desk, 3 days later, it's still off. We had to walk all the way down a long hallway to another floor and back up again to the fourth floor to get ice. Air conditioner kept the room cool but was loud. They neglected to tell us that the keys to the doors would not work outside the pool.So once you got outside, you couldn't get back in. Once we had to walk all the way around the building. A couple other times someone in the pool area let us in. When we mentioned it, they said oh. ...we've ordered parts.But another guess who's there frequently said yeah a long time ago ! He says they just prop a towel in the door to keep it open. .Not very safe for people coming in and out of the parking lot or anywhere else. Overall, the hallways smelled good but food that was there on the floor when we checked in Fri there Mon Price was good, would definitely stay here again. Please work on the maintenance.

The property was in a great location easy access to downtown Bella vista crystals bridge museum. Room was large and comfortable. Staff very nice

We took a family trip to Bentonville, Arkansas to enjoy the mountain biking, Crystal Bridges Museum, downtown Bentonville, and the natural beauty in NW Arkansas. At the Comfort Inn, there was adequate parking for vehicles. We have a large SUV with a bike rack. We used the pool and took advantage of the breakfast included. The hot tub was broken during our stay, but the pool was clean and refreshing. The breakfast is okay. The coffee is hot, but it out of a dispenser and not brewed coffee. The food is adequate, but regular hotel food. Our room was spacious and the beds were comfortable. I did like that we had two closets and plenty of space for our things. This was a good place to go for our family to the downtown bentonville and the surrounding area.

Road are horrible getting to this property. And it’s not well maintained.

Everything was very nice

Needs renovation

The straw was great. The rooms were huge and the staff was nice. AC was great! The only complaint was only having one elevator. But otherwise great place! I'd stay again.

It was a great stay, I will say my room the ceiling was peeling, and the curtains were sheer. Light could be seen. There was curtains to the side but they didnt move! Just the sheer curtains. So the outside lights were very bothersome. If I stay at a hotel I want it dark! But other than that it was great!

We liked it very much. Desk clerk on night shift after midnight was helpful

Hotel was okay. Hot tub was broken and hotel is too large for just one elevator.

Desk, housekeeping and maintenance staff were all great. Ants were showing up in a corner, there was a steady dripping sound in the bathroom vent which was known, the east door was kept open with a zip tie allowing access to anyone.

Great room and comfortable beds and great staff and management

Nice place

Easy access

It was quiet with a residential area close by. There are not many restaurants near the hotel though.

Likes: Reasonably priced, good breakfast, clean room, comfortable beds, quiet. Dislikes: Small things in the room, such as, insufficient table space, limited seating, insufficient lighting. Overall, however, we had a good experience and will stay there again.

Many things were broken & they don’t have any maintenance personnel. My room was right on highway next to loud trucks & they couldn’t move me because hotel stays full of construction workers. The HVAC was loud, making it difficult to sleep. Front desk staff were trying but they need some help.

This property was clean and convenient. Ample parking

The several day stay was "okay" and the prices for the booking was acceptable. Despite some inconsistencies with the room key card, the hotel service was able to get the issues corrected. My vacation was planned with cycling in mind, however, trying to exit across Central Ave was a total nightmare because there were no crosswalk signals at that point to make it across traffic to the greenway/trail into town. If planning to stay here, the location is good overall, however, be mindful that it is NOT safe or easy to bicycle towards town crossing Central Ave. Time your trips accordingly based on traffic. The room was always very clean and spacious and the housekeeping staff was top notch! I had a pleasant conversation with one of the employees and they were quite diligent in completing their tasks. I really enjoyed the room, however, the bed wasn't comfortable at all. I woke up every morning with many pains in my hips and neck. I don't understand why many hotels cannot invest in better mattresses for an even more comfortable stay. Very few do but most do not and I feel it would be in the best interest of such hotels to use better mattresses.