Comfort Inn Monticello

Great location away from busy traffic , nice clean fairly new renovation i think , bed was great , nothing fancy but a nice clean place to stay znd more affordable than orhers in the area, staff was very nice and welcoming

Comfy beds, great breakfast!!!

Very nice place and much better than the 2.5 stars it has

We had an enjoyable stay.

Great experience.

The room was very comfortable, clean, everything worked as it should, and the cost was in linewith the competition.

Booking went smoothly. However, when I arrived I was told that I could not check in due to my local address. I booked for friends that was arriving from 3 hours away. After asking if He could book it himself, I was rudely told no. “ We cannot take the chance of locals staying with him.” I asked for the amount charge to my card to be refunded. I was told I would have to take it up with hotels.com. I called the hotel and I was told that there was nothing they could do. There is no refunds for cancellations from a third-party site. This is fraudulent behavior. And they are aware of it. There is no information regarding this policy on the comfort in website or Hotels.com I would call the hotel to make sure there is a policy in place and clearly advertised on the website. Finally booked a room another hour away.

The front desk staff was friendly and the hotel room was clean. However, we had a lot of electrical issues with the bathroom lighting and the key pad access into our room. On the second day we had to go down to the front desk twice to get access to our room. The front desk agent came up the second time and also had difficulty letting us into our room. We felt there should have been some form of discount for the inconveniences but none was offered.

The bed wasn’t too comfortable, the shower walls had a lot of soap scum on them

Very nice stay. Room was clean and neat, very good breakfast bar.

Nice staff and location

Clean. Easy check in and out.

Stayed here many times over the years. Stayed here twice since the complete remodel, Nicely done. Comfortable beds, clean rooms and a nice breakfast!

Nice place to stay while in area

We've stated this hotel several times before it's always been a great check in. The staff are friendly knowledgeable and very polite.

When we arrived for check-in we were greeted with a notice at the front desk with a memo that states they do NOT rent rooms to locals. I am appreciative that I was allowed to continue with my reservation because the general manager wanted all rooms to be filled. I think it would be nice that when making a reservation people are made aware that if they live in the surrounding counties they will not be allowed to stay at this hotel. The ladies at the front desk were really nice and the room was nice except for the ants.

Didn't like that at first they put us in a room that had a connecting door to the next room and we could hear all their conversations so loud. However, we requested to be transferred to another room and that was done immediately, so we appreciated the staff for that. In the second room, however, we could hear voices coming from other rooms when using our bathroom. Overall, an okay experience given the cleanliness and the good breakfast.

Excellent stay. Frontdesk staff not present upon arrival. Sign on desk said to call, but no one answered. Breakfast good food and very clean area.

It would’ve been nice to have some outdoor seating since the pool area was closed. Room darkening shades did not darken the room enough.

Asked for a handicap room and had to climb a set of stairs ti get to the first floir room. Room was just down the hall from the laundry rooms that ran during the night. Key cards stopped working when ever we left the building resulting in multiple trip to lobby to recalibrate the cards and trips up and down a flight of stairs.