Comfort Suites At WestGate Mall

Overall experience was great. Staff was friendly and helpful. The room was very clean, comfortable and spacious

I was pleased. It is overall a very good value for the money. I felt safe, and the room was nice. The only downside was that there were a few odd things -- a lamp in the room seemed to have a short in it; the AC thermostat was a little wonky but worked. But overall, good value for the money.

Cockroaches and stench.

Friendly service

Pet-friendly yes, registration person not friendly. Furniture was torn, bed and bath were clean. Morning staff welcoming

Very clean and they cleaned everday

Hotel was ok. The door cards were a pain and kept on not working which needed to be reset two-three or even four times a day

Only 4 stars because the beds are only full size, yes it says that in the picture, but it would have been ok if the pull out was more comfortable and the kids could have slept on that. You could feel every spring, no they are not all like this either. This was never an update mattress or a topper. Pool was closed some of the time we were there. Breakfast was hotel breakfast food. The mall was across the street was ok. Lots of places to eat and shop in the area. We mostly will not stay again because of the small beds.

The staff was great but the room I was in smelled musty and the toilet lid was cracked.

My family and I had a great time. The facility was very clean and safe. I would def come back to stay.

Very nice hotel. The breakfast was good. The breakfast area is small because the space is cut off by a wall. It’s hard to get in and out during busy times. The room was nice but I take points off for the damp odor. I carry odoban with me while traveling because some hotels have a damp musty odor like wet carpet that didn’t dry under ventilation. The air freshener helped with the odor.

I was on a solo trip for family business. The hotel was nice mostly clean, but the biggest issue was the sink and bathtub did not drain properly. I told the front desk the first day I was there and it was never fixed in four days. That was disappointing.

Checked in Sunday for a stay until Wednesday. Room did not get housekeeping at all on Monday. On Tuesday they only picked up towels and got trash. No cleaning, no bed making, no wiping down anything. I checked out early and mentioned this to the front desk staff. He took a note but other than that no comment, no apology. People loud running up and down the hall late Sunday night, talking loud in and out of rooms etc. A fire alarm went off Sunday night/Monday morning at about 1am or so, not real sure why but no fire truck came and no one checked with the guests to let us know what was going on. By the time I was about to evacuate the alarm stopped and everyone went back in their rooms. Perhaps it had something to do with the awful Weed smell you could smell when coming off the elevator and walking up the hall. Breakfast not as good as advertised. Oatmeal in a pot on counter was just watery, not made properly. There were bagels available but only two pieces of regular in bread keeper and they were end pieces and hard. On a positive note there was cream cheese and butter available for the bagels. Had to get someone to fix the coffee dispenser because the top was not connected and couldn’t get the coffee to come out. Overall it was not a safe warm welcoming feeling in general at the hotel like I have experienced at other Comfort Suites I have stayed at. I will add, the front desk lady working on Tuesday morning was very nice.

Easy check in. Friendly Staff. Great service Clean comfortable room. Amazing Breakfast a variety of food to choose from

Pool closed was disappointing, but otherwise, very nice hotel. Loved the real Oatmeal on the breakfast buffet, and the lemon water in the lobby. Definitely will stay again

The person checking us in didn’t even look at us. She checked us in and handed us our keys. Not a very friendly welcome. The room was clean and comfortable but had the telltale signs of age. The queen beds and pillows were comfortable. We had a suite with a pull out couch because I had let them know we were 2 adults and 3 kids. There was only one extra pillow and a blanket, no sheets. The couch mattress was about 3 inches thick and felt like a bed of springs. The dining room was spacious but the area the breakfast is served is closed in and too crowded.

Our room was nice but the entire hotel smells like "stunk". The hallways, the front, outside. Thankfully our room did not smell.

The furniture in my room was damage( leather torn off). Staff advise me no drinks can be at the pool not even water

Quiet, easy, spacious

Convenient, economical, and safe. The two staff encountered were great. Room was nicely sized. Bathroom showing wear, as were some of the furnishings; e.g., desk chair was missing some of its covering; toilet was missing bolt coverings. Bed was comfortable, just the highest platform bed we've encountered in the past few years. Room cleanliness was a 7 out of 10. Previous guest clearly had Taco Bell with shredded cheese in the desk seat and around the carpet edging in the sitting area. The room we had overlooked the dumpsters and maintenance storage. Behind that was a homeowner with a fenced yard and lots of "stuff". A view solved by closing the blinds immediately.