Copley Square Hotel, a FOUND Hotel

Great historic hotel in very convenient location to walk to most sites. The room was super clean and had a very comfortable bed.

The photos of the hotel rooms were misleading. The hotel was portrayed at a nice boutique downtown hotel on the website, but the room was underwhelming and lacked the fit and finish for the price paid. The hallways narrowed considerably as you neared their end and gave off The Shining vibes. There was a refreshment room down a hall the lobby with a Folgers coffee machine and vending machines complete with drinks, snacks, condoms and Plan B. The attached cocktail bar, Hue, was disappointing and wildly overcharged (almost $20) for a watery Paloma with a fly floating in it.

Good location and staff is very nice

I think I was expecting something a little different... Our room had a weird smell and they used this odor remover thing both nights to help it smell better. It was likely the old carpets, but that also just made me feel pretty hesitant to walk around barefoot. The hotel otherwise was ok. It was very central to all of the restaurants, shopping, and transit. I would recommend just parking in the lot instead of doing valet....they just park in the lot across the way and charge a fee so you could save yourself some money and park yourself. We did valet for 1 night and then parked elsewhere the other night... Fortunately, because no one was there when we came back from our event. If you are going to an event and will be back after midnight, you'll be locked out. For us, we went to a concert at Gillette stadium and by the time we got back the doors were locked. Fortunately there was someone at the desk, but it took her a second to notice us and we had to show her our key before she would unlock the door and let us in. I guess that makes sense, but I've never been to a hotel that did that before, so it seemed odd. That was not something i was expecting. Overall, I wouldn't rebook, but it was ok for just a place to sleep.

Beautiful, historical property close to the Boston Public Library and Newbury Street.

Location was terrific. So many things to walk to. Quiet room. Parking nearby. Good deal.Everyone Helpful.

Great location

This hotel is great location. Pretty central to everything which is where the good stops. The bad is, only one working elevator that is extremely slow and takes forever, the room had a fairly strong scent of cigarette smoke that smacked you right in the face, their coffee machine in the common area sucked, the toilet caulking in our room was cracked and fairly sure water was coming from toilet, aaaand they’re transitioning their WiFi so we couldn’t connect and you couldn’t connect the tv to a streaming service at all. That and the stuff weren’t rude, but they weren’t overly helpful either.

Definitely the smallest room I’ve ever stayed in and I stay in a lot of hotels!

Hotel was fine. No microwave. Broken phone in room when I tried to call for slightly extended time on check out and was told “no” with no offer to amend. A/C worked well. Bed was fine and nice bed linens. Rooms are small like NYC style. For the price, I expected more amenities and a staff that was more adaptable to a 30-60 minute late check out.

Good locatio , nice staff. Extremely small rooms.

Fine stay. Great location and pleasant staff. Very clean. One star missing due to loud air conditioning vent but temperature was fine. Would stay again but request a different room.

very clean prompt, and efficient. great cleaning staff.

Old school charm, not super updated, but fits the vibe.

Great walking location!

The location is great. Everything is walking distance.

Overall, the charm of this historic building is neat. We appreciated just how much of the original structure has been preserved. The architecture inside and out. The staff was extremely helpful and courteous. Location was convenient to the T and plenty of great walkable dining options. The small kitchen was convenient to run down and heat yo leftovers, grab morning coffee, and the in-room refrigerator was large enough to half all the take out and drinks you want. The bed was oh so comfortable!!!! I’m buying a pillow for home. The downside, only 1 working elevator; often took forever. There was mildew under the rim of the toilet. There was a constant drip from the faucet in the tub. Not much shower pressure. When it rained hard, water came through the bottom seal on the window. We would stay here, again, however.

Foul Odor in room (smoking or mildew). Management seemed annoyed that I had brought this to their attention. It’s not what you say, it’s how you say it. Customer service refresher is in order. Elevator is outdated and does not work properly. It takes a very long time to come after pressing the button numerous times.

It's a great location. Close to everything including the T. Price was reasonable considering it was a holiday weekend.

Was ok … still felt a bit run down and the room especially the bathroom was super small. Your knees almost touched the wall when sitting on the toilet. Staff was fine , location was great just didn’t live up to. 4 star for m