Country Inn & Suites by Radisson, Bentonville South - Rogers, AR

Easy check-in, friendly staff.

When we checked in into our room, the TV did not work at all, nor did the telephone for us to call the front desk to report this issue. The furniture in the room has seen better days. We called from our cell phone to report the issue with the TV and the room phone, and both were corrected in a few hours while we were out at dinner. The bed was a bit firmer than we like, but the water pressure in the bathroom was amazing and the room itself was clean. The young lady we spoke with at the front desk mentioned they were supposed to be getting a refresh/remodel at some point in time at that hotel, and you can tell it definitely needs one. The food options were exactly the same every single day, which was a bit boring since we were there for four nights, but the food itself was decent.

We had a room at the end of the hallway. The room smelt like stale cigarettes despite it being no smoking. The beds were hard. The hotel was otherwise clean and the breakfast was yummy. Plenty to choose from.

The property was great. Everyone was nice, it was a spacious room and we loved it. I do wish we had been informed the hot tub was out of order before we got there.

Bad shower and broken hot tub.

This place, checked all the boxes for a great value to include cleanliness, friendly staff, clean area, including a nice clean room stocked, and the breakfast was better than most with hot fresh eggs, sausage, biscuits, and gravy, waffle maker, and more. I thought the pillows could’ve been a little bit more comfortable, and the mattress, and I was a little disappointed that the hot tub was down, but everything else was fantastic. And above expectations..

Nice facilities, extra large room. Desk clerk was very helpful, great hotel.

Wonderful customer service

We booked this room because we had our grandbaby with us and wanted to let him swim in the pool and husband enjoy the hot tub. After checking in and paying from the room they proceed to tell us the pool and hottub are not working. We specifically booked this hotel for the pool. They would not offer any type of refund and stated we had to go through hotels.com. The room was claimed to be a suite, but was smaller than an average double bed room. The bathtub had soap residue on the soap holder as well. One of the remotes did not work, which that wasn’t a big issue. The manager was not helpful at all. I have contacted hotels.com twice and hotels.com had tried to contact the property both time and the hotel would not answer. Every time we went by front office there was no customers present and the clerks were sitting around chatting so not sure why no one would not answer. We should have stayed next door.

All of the staff was helpful and friendly! The only problem we had there had be some sort of “incident” at the pool and it was closed most of the time we were there!

I had to call the help desk 3 times within an hour and a half time frame before they picked up to help. There were NO bed sheets or skirt on the bed frames. The door to the room has obviously been slammed or kicked in multiple times and was extremely difficult to shut and open. The pool wasn’t in service. The towels and the pillow cases has hair on them NOT from us. The guests above us were stomping all the floor all night long. Breakfast selection was poor and looked like old food.

Simple and clean

Bathroom was in need of updating. Pool and hot tub were not in operation. Overall just an average experience for an average priced stay.

The ladies in the front are very friendly

The hot tub was out of order, they alos ended up draining the pool the next day. And the shower cutains are to short and cause large puddles of water on the floor

Not the nicest, not the worst either. It's perfect for just a place to sleep. I could definitely see corners being cut everywhere. Good= price. Bad= coffee maker (worst ever), housekeeping walking in w/o knocking.

The door was broke to the bedroom. And the screen on windows were torn. Rusted vent. But the room was clean and staff were nice. Breakfast had a variety but the hot part of sausage and eggs were not up to par. You could tell the eggs were not real. And sausage tasted rubbery. But they had a good variety of options

Everyone was very friendly . Room was comfortable.

We stayed here for our granddaughter’s college graduation in nearby Fayetteville. This hotel was good for a quick 20 minute drive to the event. It was quiet, clean and near lots of restaurants and shopping.

The shower was awful. Tiny bathroom. Breakfast was good though