Courtyard by Marriott Richmond Northwest

The staff was absolutely lovely.

It’s a good hotel

When i got there the receptionist was pleasant, nice and she stated that she will put me on 4th floor and if i didnt like it she will chwnge rooms. Got into the room and it was clean,new,smells wonderful . Had enough safe for me and the only thing i didnt like it had no microwave 😕 but over all the room was clean and the lounge,pool ,and the bar was good They had a peice of equipment out in front didnt make the hotel look good. I knew they were remodeling but that should have been put in the back so kids,guest wouldn't get hurt.

Unbeknownst to us this hotel was under renovation. Floors in the room still had grout residue, new toilet had a leak and water all over and shower area floor was dirty. The refrigerator was missing. The parking was very limited as all the old furniture and new furniture took up many parking spaces. After seeing conditions of the room i informed the 2 people at the front desk Sat morning at 615am, they apologized and said they would take care of everything, low and behold when i returned Sat night everything was the same. I was disgusted!!! Sat night returned to the hotel, exhausted and couldnt find a parking spot. I was never informed that parking was going to be an issue and how i should handle it I will never stay at a courtyard by Marriott again. Ive never been so disappointed by a hotel, like i was this past weekend. Oh another thing, the elevator was rattling like crazy and the staff knew. No signs, no communication just poor management all around. I do have pictures. If anyone would like to follow up.

The room was nice and clean. I add on breakest which was very good selection.

We requested two rooms for our recent stay. We had asked for adjoining rooms. Unfortunately, they couldn't accommodate us, but gave of rooms that were close. The worst part is that they gave us one room that was already occupied. When we finally got everything corrected, we found that one of the rooms had a slow draining sink and the other had a stopped up toilet. It gets better...they didn't have anyone that could come up and fix the toilet. They finally found a plunger, but they handed it to me to have me un-stop the toilet myself, saying they didn't have an engineer to do it.

It was under renovation

The property was convenient to 95 but was under renovation so lots of hammering and saw noise. The room was fairly clean but there weren’t any cups and leftover food in the fridge. The a/c struggled to keep things cool and the toilet clogged.

Great staff!!!

Everything was fine. Nothing remarkable or bad. An average stay - nothing more, nothing less.

The location

Excellent service! Bonnie and Ms Ferguson were exceptional!

Verulean and quiet.

The staff was nice. I was disappointed in the room because the carpet was very worn and stained, the water pressure was weak, and the air conditioner didn't stay on at night so i didn't sleep well. Plus, it was noisy with guests coming and going to other rooms.

It was very nice.

They were doing renovation on the side of the hotel I stayed in the noise level was terrible I couldn't get any rest on Saturday because they started early on Saturday morning.They should have just closed that side of the hotel down for a while . Banging a lift was in front of my window in which was taken old debree from the floor above my room so I couldn't open the curtains because someone was going to be able to look into my room. So I went to the front desk and asked if they could move me to another room in which they said nothing was available. I'm like really so for my 2 day's I stayed I had to deal with the noise. 😡

Very typical Courtyard property. Very clean and great service. Perfect for a brief overnight trip.

Room was fine. Mary did great getting me some coffee and milk later on. Every Marriot I’ve ever stayed at had 24 hour coffee available and free complimentary breakfast, this place had neither. I’m not sure if these are franchised but the owner here is obviously greedy and I won’t be staying there again.

Very quiet and clean would stay there again.

This motel offers very a relaxing and quiet experience. The staff was very friendly and the room was clean and comfortable. The beds were soft and comfortable. I did not understand having to pay extra for coffee as every other hotel we have stayed in offers free coffee.