Crowne Plaza FT. LAUDERDALE AIRPORT/CRUISE by IHG, an IHG Hotel

Return stay. Staff at front desk was extremely helpful. Will definitely be looking forward to coming back.

Customer service was terrible, and they charged my card, before I got there and once I got there they told me I couldn’t use it, and had runarounds to get my funds back. My experience was terrible

The check-in process was slow and with lack of friendliness. The air conditioning was working unproperly keeping the room very warm even with a lot of adjustment of the wall thermostat, was very frustrated. The clerk personal did not give clear instructions of the room digital key operation.

Great stay

Great experience and hotel room. The food was not so good. Great bar tender.

Very clean polite staff

Amazing, I was very pleased with my stay. Hotel was nice, clean, very nice aesthetics, comfortable beds. I highly recommend!!

Everything was awesome, the room was very spacious and clean, the only drawback was the bathroom is extremely small

Really nice room, nice pool, good gym. Very close to the cruise lines, close to the airport. Good system for Ubers in the morning of departure.

Comfortable

All was good except the $20 daily parking fee.

Staff was very nice and the rooms were perfect. We fit 6 of us in a room comfortably.

restaurant was overpriced. the pool was empty. the people were very nice and helpful.

The staff was not helpful and refused our requests. We were coming off a cruise and needed early check in and we were told it wouldn't be a problem, however we ended up having to wait in the lobby for 5 hours before our room was ready,though they did let us access the pool while we waited. We requested a cot for our daughter and the front desk said it was not possible for our room to accommodate it. They brought us one coverlet blanket for her to use on the couch (no sheets or comforter). The airport shuttle that was advertised and that we reserved seats on the night before was a no show, causing us to have to call an Uber last minute at 5a . Find another accomodation.

As expected, good quality in general

Great property, very clean with helpful and friendly staff.

The staff at the hotel was very friendly and accommodating, helping whenever there was a problem not connecting to the hotel Te restaurant KiKi within the hotel is recommendable and the service is very good, so is breakfast

Bed was way too high and hard

Nice clean airport shuttle prompt.

Check in was easy and convenient. Valet attendant was very nice and helpful, his smile will brighten your day. The pool was long enough to swim laps and plenty of towels were available. Bathroom was tiny, but room was spacious.