Crowne Plaza MILWAUKEE SOUTH by IHG, an IHG Hotel

Came into town for Summerfest and this was the only reasonably priced hotel left that accepted dogs. The hotel overall appeared to be well maintained, but I had some issues. The elevator had a strong urine odor and was visibly dirty, as was the hallway carpet. The air conditioning in my room sucked! It seemed to turn off intermittently and would only run on fan mode, which left the room feeling humid and uncomfortable. Sleeping was difficult because of how warm and sticky the air became overnight. The fitness facility was just okay. While I appreciated having access to it, there was a hole in the ceiling with water dripping and it didn’t feel safe. I just rushed my workout to get out. That said, the one thing that truly made a positive impression was the exceptional customer service. From check-in to the daily greetings from the front desk team, everyone was friendly, helpful, and incredibly welcoming to both me and my puppy. Their warmth and professionalism really stood out. While I was disappointed by the cleanliness and A/C issues, I would consider returning because of the staff. The service was top-notch, and with a few improvements, this hotel could be a great place to stay.

Not a bad stay overall.

Our stay was done on short notice and the process was quick and convenient. The hotel was in good condition and the staff was friendly.

Took a long time to check in and staff were unhelpful and didn’t seem to know what was happening. Room wasn’t very clean (bathroom counter clearly hadn’t been wiped down). Kind of a sketchy neighborhood with an abandoned hotel next door.

Industrial area and hotel was not clean.

Pool room dehumidifier didn’t work and it appears neither unit has been working properly for a while

This was the worst experience of my life. We watch four people get arrested for a sex trafficking ring in the hotel. Be careful where you stay and do not let your kids run around the hotel.

Great place, clean!

going through ownership change so a few glitches. but overall the staff was very nice

Excellent stay! Very helpful front desk. The Starbucks in the lobby and shuttle back and forth from the airport are extra added perks. The dinner we had at the restaurant was also amazing!

Service greeting was good for first few days on our 3rd day room was not cleaned from bedding to our trash and full from take out we would bring no toilet paper towels constantly having to ask front desk for towels to shower I was with my family of 4 they said they were short staffed and under new ownership about a week and they were working the kinks out other then that its ok bed pillows were good. A bit dirty carpet its like staying at the hotel Excalibur Las Vegas that kind of vibe

Hotel was great choice to see the Brewers play. Indoor pool was great. Food was great at on site restaurant. Really nice self serve area that includes alcohol and snacks to charge to your room. Loved the free shuttle to the airport. Will stay there again!

Wonderful stay! Accommodated an early check-in.

Everything was great

No water in rooms, area not to nice but the breakfast restaurant was very good for a hotel

Very nice comfy place

Confortable and near to the airport

Staff was very friendly. A customer came in and was loud and rude and the three ladies behind the desk were so kind and Patient I was super impressed.

Very clean and friendly place. Make sure you have your credit card because it was a non-cash place

We enjoyed our stay as the room was clean, quiet, and comfortable. Staff we friendly and helpful. Parking was easy and location totally met our needs. Would definitely stay here again in the future.