DoubleTree by Hilton Durango

Odd that the the property has an airport shuttle but guests are not allowed to use it. It is meant only for the airline staff apparently. We have to fend for ourselves with the never available taxis and Uber.

We loved having a ground floor room with the balcony. We took our small dog with us and it made it easy to walk her and give her outdoor time. We also loved being near the river. It was peaceful.

Clean but dated hotel. A bit on the loud side. Convenient location.

Good service was terrible!!! Restaurant was closed (Friday night). Went to patio but only seats were in sun. Then went to bar and waited 2 hour only to have wrong order delivered. We had taken train to Silverton & back. It was very hot and we were tired.

Location was great. Get a room on the river side... nice view and sounds of the water. Walking to the train station and downtown shops is super easy. We enjoyed some great meals on Main street! Downside - employee turn over seems to have impacted the typical high level of service and cleanliness of a Hilton property. A gentle reminder to the front desk to the trash present at checkin as well as stains in the bathroom were not fully addressed for 2 days. Day 2 of our stay we had to actually request housekeeping to clean our room! Oh - be aware that if you drive to the property you'll be charged to park in the parking lot. I still need to find out why my total was a hundred dollar more than what expedia quoted.. We had a nice casual dinner outdoors close to the river. Great service and food.

Front desk person would not take the time to accommodate our request to have our two rooms closer together. We traveled with our elderly and fragile parents and provide for their care. Despite checking in early the front desk person could not or would not consider our request to have our two rooms closer to one another as the rooms were literally at opposite ends of the hotel. I mean the last rooms at the ends of the north and south ends of the building. The Hotel is very long and I approximate the distance to be about 3 to 4 hundred yards. We were told the reservations and room assignments were randomly assigned despite me making the reservations in one single transaction. This refusal to accommodate our request caused so much undo stress on my elderly in-laws and a lot of extra work back and forth. I had to park at their end of the hotel and re-park at our end six times to unload when we arrived and for check out and, too, each time we left for shopping, dinner and breakfast.

Liked the river stream behind property. Convenient. Didn't like hard cookies. Breakfast should be freeeeee! .

Great!

Property is located in a great place. But we had issues with the bathroom which staff did not want to fix or acknowledge.

NA

By the river relaxing listening to the water

Beautiful location, nice clean hotel. Beds and pillows were comfortable. Shower was great. On a trip and this place was our second night and ended up being the best sleep on the trip.

Nice place

Everything

Hotel muy limpio y cerca del centro de durango y la estación de tren

Aging hotel in need of thorough cleaning, updating, and repairs. Noted pealing paint and wallpaper in the room. Brown goo dripping from bathroom ceiling. Someone else’s hair clinging to shower wall and ceiling.

Staff were great! Hotel is dated. Restaurant was good

Hotel is very tired and in need of an update. Felt nickle and dimed for many things that are complimentary at similar hotels. Charging $14 a day to self park in a huge lot is insulting.

Great hotel stay. The room was very cozy and clean. The location is perfect, right on the river and walking distance to train and shops. The Beer Garden was the perfect spot for food and drinks located on the hotel property. We were surprised by the $12 a day parking but we really enjoyed the stay.

Great property