DoubleTree by Hilton Grand Junction

Friendly staff, clean room and common areas.

Stayed here on the way up to Colorado Springs & on the way home. Great staff and comfortable rooms.

Terrible bathroom cleanliness, old room with old everything. They charge extra for parking!!! Basically the hotel expects you to do the cleaning. No toilet paper, no body wash dirty sink, no fridge, no microwave

We like area, staff, breakfast. We don't like just air conditioning I'm the room.

Always love the staff, cookies, and the bar!

Close to highway

Great stay!

A little aged.

The stairs are not available because they set off the fire alarm. We stayed on the second floor and had to always use the elevator and wait while 2 bus loads of people were trying to get to their rooms. I don't understand why guests are not allowed to use the stairs?!

Being that old by staff that we have to leave before scheduled check out time due to power being shut off at hotel. I feel like if we don’t get full amenities and time, some money should be refunded. Also A/C sucks. Not great for Grand Junction. Power went off before scheduled time. The emergency lights in the stair well were mostly burned out making it dark and difficult to navigate. We tried to assist an elderly couple stuck on the 3rd floor as the elevators were also out even though they were supposed to be operable. We made management aware of the couple needing assistance and they made it clear they were not at all concerned and seemed and acted as if we were an inconvenience to them. When I asked about timing of power outage changing, emergency lights in stairwell, and elevators concerns, manager simply said not our problem, and blamed the utility. I she reached out to Hilton regarding poor customer service and lack of planning and care from hotel staff.

It was quite a little kept

Super friendly staff and convenient

The hotel needs updating but if you aren’t going to update it then it needs to be at least clean. Hallways were dirty, elevators dirty. When we arrived in our room there were visible stains on the carpet and room smelled like old smokers room. Bathroom floor had not been swept or mopped, if it had been mopped then it is time for a new mop and clean water. The toilet had been used and not flushed. In addition there was a mold ring around the toilet so it had been sitting a while. The bathtub was dirty, we decided not to shower. The hand towels had been used and the sink was dirty. Bed looked like clean sheets so we went to sleep. Left as soon as we woke up at 5am.

Property was good

The bathroom in my room was not clean, and there were cup rings on the nightstand — a clear indication that the room hadn’t been properly cleaned. When I raised these concerns with an employee, their response was unapologetic and dismissive. I was initially told that there were no other rooms available and that because I booked through Expedia, they couldn’t issue a refund. The only compensation they offered was a $12 parking reimbursement. They finally were able to find us another room. Had o read their reviews before I booked, I would have stayed somewhere else

The warm chocolate cookie was such a nice touch upon arrival. The bed and pillows were super comfortable. The room was nice and clean.

It was a very nice and quiet room, exactly what I valued most. Didn’t like the fact that I had to pay an additional $12.00 for parking on top of the price of the hotel room.

Service was good. Hotel is old and dated. My room was dusty (which I went to the store to purchase Clorox wipes and Lysol to clean), the carpet was stained, and the wallpaper was peeling off the walls.

We have resided in CO for 42 years. We have stayed at the Doubletree in the past and I did not appreciate at the time of check in we had to pay 12$ to park. Please share that…

Very disappointed by my total experience here. Check in was a cluster and our room was dirty and old.