DoubleTree by Hilton Jacksonville Airport

Really nice, really clean, and friendly staff

Great place to stay and the staff was amazing!! Highly recommend a stay here!

Easy airport access

Very nice place to stay

Sadly, the pool was not working. Our hallway smelled like marijuana, and we didn't sleep well because the air conditioner in our room sounded like a truck revving it's engine through the night. I thought the price of water in the front lobby was a bit expensive. We did like the convenience from the airport, we enjoyed the restaurant, and out room was very clean.

Kind of outdated- pool was closed

Easy and convenient and saved some money.

Not clean at all... smell humidity and you hear everything

Arrived and the whole floor smells terrible. The sheets are also very rough and uncomfortable — and they didn’t even have a fitted sheet on either of our beds. Everything in the room is very old and the lamp is rusted.

I had a flight arriving late in the evening and have a long drive once on the ground. Booked this hotel to get a good sleep before traveling the next morning. The room was clean, spacious and best of all quiet. The bathroom was roomy and the water hot. I enjoyed a nice breakfast before getting on the road. The location is the absolute best for getting in or out of JAX. I'll definitely use it again.

I would stay here again

This is an old, tired hotel. The hotel is located on the airport property, but it is too far to walk to the terminals. Since you have to drive or take a shuttle even if you stay at this hotel, I would stay somewhere else and drive to the airport.

The only thing i didnt like was the shuttle driver. Felt like we were a bother to him. Otherwise, the rest of the staff were great

It was very close to airport and the restaurant was great…nice outside eating area at restaurant

Awesome staff and great stay

Standard. Bed comfy. Outdated a bit but acceptable

Loved the mobile check-in and the warm chocolate chip cookie.

Great place!

Property was very nice. It is only 20 minutes away from the cruise terminal. The bed was very comfy and the room was well decorated and appointed. Staff was very friendly. The Frequency restaurant was good as well. Even though the hotel is on the airport, the sound wasn't an issue at all.

The a.c. was set to “on” instead of automatic at 67F. I turned it to heat and it did not work. So slept in a cold room. Woke up at 4AM to get ready for airport and the shower and sink water was Luke warm (cold), so took a cold shower as I was running out of time. Went downstairs to express my displeasures to the desk attendant and she acted like she was writing down the two issues and she did not, so no intention to tell the on coming manager. We would not want to look bad in front of the manager. So I told her I wanted a response and/or my money back and seemed outwardly indifferent all together. I sent a text to the desk person that checked me in, of course - no response. I will never stay at a Hilton hotel ever again as the one prior last year in South Florida was crap too (restaurant).