DoubleTree by Hilton Miami Airport and Convention Center

From the minute, I got here it was nothing but horrific experience. I used my Hilton rewards app to access my room. The room did not have AC. I tried calling the front desk and nobody was answering. I spoke to the room attendant in the hall and she said AC has been down for three days so I went back down to get another room also because the room I had was not an accessible room with a handheld shower which was necessary so they moved me to a new room after I stood in line for 10 minutes as he assisted other people with their problems. There were two people at the front desk, but the one didn’t seem to know what was going on. I got my new room. The AC was still not working in that room. The bathroom was also not accessible so I complained again. They sent an engineer up and told me I had to move again. Still no air conditioner the bathroom was correct but now there was no refrigerator in the room and there was a wad of gum on the floor next to the desk. Every time I had a situation, I tried to reach out, and there was no answer. When I contacted the hotel, asking them about their airport shuttle I was told just stand there and I would get picked up. But the first time it went by. It just drove right by me. I called the hotel and there was no answer. In Miami officer assisted in flagging down the driver the next time they came around so I ended up standing there for over 45 minutes waiting for a shittle

Room never got cool enough to be comfortable. Very poor air flow.

Very rude staff , rooms weren’t clean . I asked for food to made . It wasn’t cooked correctly. Going to the pool and the pool has trash and animal poop at the bottom .

.

The airport shuttle service is abysmal. I was told to go to three different pick up areas at MIA and it took 45 minutes to be picked up. Then the shuttle was 15 minutes late to pick up passengers at the hotel. All of this on a theoretical every 30 minute pick up and drop off. I’ll never stay there again.

Property needs updating.

Old hotel

The natural habitat of iguanas patrolling, housekeeping was wonderful, however they should invest in a small chiller in the rooms.

The location from MIA is great. It’s also relatively, about 20 mins, from Versailles, Dolphin Mall, Doral. Rooms were clean, everything worked. Staff including the manager very friendly. Easy access to parking and fee not exorbitant.

Safe and clean property. Front desk staff was so helpful.

Friendly and helpful staff

The hotel looked very modern and nice on the outside but inside can use a lot of work! It’s kinda run down & ancient looking.

NO Good

The AC in my room did not work so I did not sleep well the night I was there.

Great service

Everything was fine

Beautiful

Didn’t get into my room until 7pm property is a joke in all honesty. I’d demand a refund but I know they wouldn’t give it cause the excuse of “the cosplay convention” that took place that weekend

The staff was very pleasant, but the rooms were not up to standard and the air condition malfunctioned the entire weekend! The front desk staff failed to tell us about the hotel’s package policy (they do not receive packages. Instead, all packages are rerouted to the ups store on property). This meant that we were forced to pay $10 per package. Overall, I would never stay here again!

No air in room working only to pull out the air conditioner filter and it looks like it hasn’t been changed in years ! They never comped us