DoubleTree by Hilton Miami Airport and Convention Center

The airport shuttle took really long. I tried calling the hotel after an hour but there was no answer.

Amazing staff. Beautiful hotel. Great food. Great location

I arrived after 10 pm . No restaurant open . Walked to the store and returned. Surprise !! No mini refrigerator in the room.I have stayed many times with zero problems! Please fix it !

Check in and out was very easy. Parking was still close to the door, even though it was on the side. Pool and hot tub were clean and good. Room service was friendly and very good. They even folded one of my shirts i left on the bed. They (the whole staff) were great

Was expecting better

I stayed at this hotel over the weekend and, unfortunately, had a disappointing experience. While the room itself was clean, the overall appearance of the hotel is very outdated and in need of serious upgrades. The air conditioning was extremely poor — there were only two small vents high on the wall, both facing the sun-exposed side of the building. As a result, the room stayed uncomfortably warm throughout the day. The sliding door to the balcony was rusted and nearly impossible to open. The TV in the room didn’t work at all, and to make matters worse, the room phone was also nonfunctional, making it difficult to report the issue. Around midnight, we were disturbed by children loudly running up and down the hallway, which made it even harder to rest. It’s a shame, because the hotel is in an excellent location, but the outdated facilities and lack of maintenance really take away from the experience. I hope management considers investing in much-needed improvements, especially the AC system and basic amenities.

centrico

buena ubicacion

I stayed at this hotel over the weekend and, unfortunately, had a disappointing experience. While the room itself was clean, the overall appearance of the hotel is very outdated and in need of serious upgrades. The air conditioning was extremely poor — there were only two small vents high on the wall, both facing the sun-exposed side of the building. As a result, the room stayed uncomfortably warm throughout the day. The sliding door to the balcony was rusted and nearly impossible to open. The TV in the room didn’t work at all, and to make matters worse, the room phone was also nonfunctional, making it difficult to report the issue. Around midnight, we were disturbed by children loudly running up and down the hallway, which made it even harder to rest. It’s a shame, because the hotel is in an excellent location, but the outdated facilities and lack of maintenance really take away from the experience. I hope management considers investing in much-needed improvements, especially the AC system and basic amenities.

Amazing. They check me in earlier than expected which was much needed since we were tired. We enjoy our stay here.

Bedroom was dirty bathroom was old and dirty view from the room was discusting

My experience at the DoubleTree Miami was extremely disappointing. I wasn’t informed at check-in that parking would cost an additional $18 per night. I received food vouchers that were later denied by rude staff who didn’t ask for clarification but instead acted accusatory, as if I had gotten them dishonestly. The room was musty and unclean. The hot water took over 15 minutes to warm up, then became so scalding it was hard to shower. The “upgrade” to a balcony room was pointless just bare concrete with no chairs. There was no microwave or fridge in the room, and the only microwave available was on the first floor. After my stay, I called about a deposit issue. The first woman I spoke to was kind but couldn’t assist. I was told to call back for Nicholas, but when I did, I heard staff in the background laughing and mocking me before someone finally answered and gave no help at all. It was unprofessional and frustrating. Overall, this stay was terrible. The customer service was awful, the room was uncomfortable, and the staff lacked professionalism. I wouldn’t recommend this hotel to anyone don’t be fooled by the brand name. Believe the negative reviews and book elsewhere.

The warm cookies really made my day after my flight from Atlanta

DIRTY PANTIES WERE HANGING ON THE BACK OF THE BATHROOM DOOR WHEN WE CHECKED IN 😅 I have stayed here once about 5 years ago, front desk met us with fresh cookies. When I arrived this time the young lady at the desk had a very dry personality, not welcoming, no cookies (yet the have cookie trivia) I asked if she had a map so I could see how to get to my room from the front desk and she was not trying to help. The elevator is over there! I would have put one star but I enjoyed myself in the past..

Everything was almost perfect

The ac didnt work and they didnt try to fix it

It was horrible experience to stay in this hotel.i will give 0 star ifi have option i never write bad review ever but this is first time writing it. When I was stying there is not Ac working last 3 days...top of my room doesn't have any microwave, or freez. I have 2 kids with me need freez and microwave i called them multiple time but nothing response . I would not recommend any one stay in this hotel.

No A/C in the rooms or downstairs in the lobby and bar area for 4 days straight . Many guests checked out . This is suppose to be a Hilton . This is ridiculous

Really nice spot!!

This property sucks....