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Eldorado Hotel & Spa
Hotels
8.6
/10
Very Good
922 reviews
What Guests Say About Their Stay
Aja
10.0
/ 10
My husband has been to this hotel briefly for work trips and shared how much he enjoys the hotel and being so close to the downtown square, so when the chance arrived to take a couples trip, I knew where I wanted to go. The hotel is a great mix of Santa Fe culture with a modern twist in the lobby/bar area. We loved being able to come back to the room and enjoy a fire or the balcony (especially at sunset! so pretty!!) I was pleasantly surprised that I slept so well in the beds, the pillows looked flat but I found them very comfy when stacked. All the staff was friendly. Great location to be within walking distance of the Plaza Square or down to the Railyard area. My in-laws have also stayed here with their dog before and loved it.
Chris
10.0
/ 10
Fireplace was magnificent! Sunset views from the balcony! Walkable!
A Santa Fe gem
Paul
10.0
/ 10
Close to downtown with its amenities. Lobby is really nice. The pool area was great.
In the Area
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309 W San Francisco Street, Santa Fe County, New Mexico, United States, 87501
Main Facilities
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Swimming Pool
Restaurant
24-Hour Front Desk
Parking
Elevator
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Available Room Types in Eldorado Hotel & Spa
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Per room per night (excl. taxes & fees)
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What's around Eldorado Hotel & Spa
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309 W San Francisco Street, Santa Fe County, New Mexico, United States, 87501
Discover More About Eldorado Hotel & Spa
Location
Staying at Eldorado Hotel & Spa is a good choice when you are visiting Santa Fe County.
About Eldorado Hotel & Spa
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.
Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Eldorado Hotel & Spa exclusively for you.
Get precious and unforgettable moment during your stay at Eldorado Hotel & Spa.
All facilities in Eldorado Hotel & Spa
Others
Hotel Services
- Laundry service
- Newspaper in lobby
- Tours
- Multilingual staff
- Wedding service
- Luggage storage
- Express check-out
- Porter
- 24-hour Receptionist
- Concierge
Things to Do
- Shops
- Beach umbrella
- Hot tub
- Outdoor pool
- Spa
- Sauna
- Pool cabanas (surcharge)
- Pool sun loungers
General
- Parking
- Banquet
- Ballroom
- Parking (surcharge)
- Terrace
Public Facilities
- Others
- Elevator
- Restaurant
- Smoke-free area
- Safety deposit box
Food and Drinks
- Bar
- Breakfast
- Snack bar
Business Facilities
- Meeting rooms
- Business center
- Conference rooms
Nearby Facilities
- Souvenir shop
- ATM/Banking
Transportation
- Valet parking (surcharge)
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Eldorado Hotel & Spa
Important Note
- Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
- Covered self parking fee: USD 25.00 per night (in/out privileges)
- Covered valet parking fee: USD 25 per night (in/out privileges)
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Resort fee: USD 35 per accommodation, per night
- Concierge service
- Faxes
- In-room bottled water
- In-room coffee
- In-room safe
- Internet access
- Newspaper
- Parking
- Pool access
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 16:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator |
Check-In / Check-Out Time | From 16:00 - Before 11:00 |
Breakfast Availability | Yes, some room provide breakfast |
Available rooms at Eldorado Hotel & Spa | 219 |
Number of floors in Eldorado Hotel & Spa | 5 |
Another facilities in Eldorado Hotel & Spa | Laundry service, Newspaper in lobby, Tours, Multilingual staff, Wedding service |
Frequently asked question in Eldorado Hotel & Spa
What are available facilities at Eldorado Hotel & Spa?
There are top facilites at Eldorado Hotel & Spa such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Eldorado Hotel & Spa?
The standard check-in time at Eldorado Hotel & Spa is starting from From 16:00 while the latest check-out time is at Before 11:00
Does Eldorado Hotel & Spa provide breakfast?
Yes, Eldorado Hotel & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
More Reviews from Other Guests in Eldorado Hotel & Spa
Other sources (922)
8.6
Very Good
From 922 reviews
Cleanliness
9.0
Room Comfort
9.0
Service and Facilites
8.8
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Traveler Reviews Eldorado Hotel & Spa
Number of reviews per page
20
40
Top reviews
Christopher
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Beautiful hotel inside and out
Jean
8.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Bed was too soft and pillows were worse. You should have a mix of pillow types. Maybe the mattresses need to be replaced. Room was otherwise quiet and comfortable.
Aja
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
My husband has been to this hotel briefly for work trips and shared how much he enjoys the hotel and being so close to the downtown square, so when the chance arrived to take a couples trip, I knew where I wanted to go. The hotel is a great mix of Santa Fe culture with a modern twist in the lobby/bar area. We loved being able to come back to the room and enjoy a fire or the balcony (especially at sunset! so pretty!!) I was pleasantly surprised that I slept so well in the beds, the pillows looked flat but I found them very comfy when stacked. All the staff was friendly. Great location to be within walking distance of the Plaza Square or down to the Railyard area. My in-laws have also stayed here with their dog before and loved it.
Read More
Dominic R
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The room at this property was dated. The fixtures and furniture was worn. We paid for a balcony and it was so small it was unusable. The sower had no pressure and all you could hear all night was toilets flushing. It is in a nice area but for the price paid there are better alternatives in the area.
Larry
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
It was amazing! Great service and very clean.
Milton
Leisure Family
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The heater was too noisy
Chris
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Fireplace was magnificent! Sunset views from the balcony! Walkable!
A Santa Fe gem
Paul
Leisure with Partner
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
Close to downtown with its amenities. Lobby is really nice. The pool area was great.
Claudine
4.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
The rooms still have popcorn ceilings. Stains on furniture and outdated dusty window covering. It needs a uplift. It just didnt have a comfortable feel.
Staff was understanding and refunded my reservation and canceled without penalty.
Verified traveler
Business
4.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
A number of lights were out. We requested they be replaced. We stayed three nights, and they never replaced the burned-out bulbs. They have no luggage carts, and you have to carry all of your bags to your room. The desk in our room had literally been carved with a knife. I assume for kindling for the fireplace. They have no prices posted for their concessions, I got a pint of milk, actually only 14 ounces. The receptionist never mentioned the price. When I got my room bill, they charged me $6.49 for it. Thats $60 a gallon! If they need money that badly. I won't be back.
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Diane
Leisure Family
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
We liked the location.
Charlene
Leisure
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Loved the room. Accommodated my requests.
richard
6.0
/10
Reviewed 17 week(s) ago
Hotels.com verified review
This is an ok hotel. But no more that 3 star.
I would be more positive at a lower price point. The safe door hangs open and I ran my leg into it twice till I finally shoved a folded magazine under the table so it would swing shut. The tv was inop so while we were out maintenance fixed it but left the very large cabinet out in the room. My wife and I together managed to push it back against the wall. The “resort fee” is $70 a day I think that’s for parking?
No way to plug in your phone/ipad on one side of the bed.
The room was clean, water hot. If this was a holiday inn I would not complain.
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Cleo
Business
10.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Quick, pleasant stay. Beautiful hotel and great service!
Tanya
Leisure Family
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
On the first day, the light bulb was blown when I walked into my room, my room key card stopped working because the door lock battery died. We had to wait outside of the room for engineering to come and recharge the battery. The phone was visibly unsanitary and did not work for over 24hrs even though we reported it twice to the front desk AND the manager. The phone was eventually fixed but house keeping never cleaned it. I showed a pic of the unsanitary phone to the manager who agreed. I was not offered compensation, an upgrade or even a bottle of extra water for the inconveniences. No one answers the front desk phone after certain hours. The manager was disappointing. Do not expect excellent service. The carpet is tattered and very, very dirty on the fourth floor. The hotel itself is beautiful. The valet staff gave the best service in the entire hotel. It’s honestly a shame management isn’t formally trained in hospitality or just doesn’t care.
I called Expedia who attempted to help and offered me 50.00 in key cash that has yet to be applied. Expedia also said they’d respond back to me within 72hrs after speaking with the hotel manager but never called me back.
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Nacen
8.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Pool was amazing!! Hit tub was so hot
Aaron
Leisure with Partner
6.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
The worker who lights the fires (Carlos?) Is a great staff member. Some overnight front desk help seemed bothered and inpatient with guests. The cleaning team is wonderful and sweet. We love heritage and this hotel but the aging of the properties is becoming more obvious, rugs are old and stained. The hotel should also consider having the restaurant and bar open later. The pool area is nice but a lawsuit waiting to happen in the winter, tile was insanely icy and there were no caution signs up.
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Robert
Leisure Family
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
Customer service there was horrible. We asked for firewood for our room and nobody ever showed up. The front desk never answered the phone. The next morning when I tried to make coffee with the in room provided Keurig, it was broken so I went down to the restaurant to get 3 cups of coffee. I explained that my coffee maker was broken and needed coffee and they tried to charge me for it. I said to the lady at the restaurant that even though my coffee maker was broken you are going to charge me for coffee? and she said "Yes" and wanted $5 per cup.
My wife and I like to come to Santa Fe for weekend getaways and we like staying at the Eldorado but it may be time for a change as the last few times, the customer service has been poor.
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Phillip
8.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Great location! Hotel rooms are a bit dated. Really appreciated the faux wood floors in the room, but unfortunately they were filthy-actually sticky in spots.
Sarah
Leisure with Friends
2.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
When we finally went to our room after trying to get something to eat at the hotel, which we were not able to due to the small restaurant was booked and there was a New Year's Eve party at 8pm, we were overwhelmed by the smoke and heat on our floor, which featured a large terrace shared by many rooms with only double doors opening onto it, no security no screen door so you could open it...We checked out and were told to have Expedia call to refund us. Expedia said the hotel was not cooperate .
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Number of reviews per page
20
40
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Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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