Embassy Suites by Hilton Birmingham

Renovation was going on The staff we’re amazing For $300 a night the standard & quality was low Daniel at the front desk was terrific and the young lady that checked us in too I forgot her name The Restaurant was amazing Ashley our server was Superb Overall our experience with the staff was fantastic The Hotel and the rooms are outdated and need lots of TLC. We would like to free stay on a better room

The room was in the middle of construction area. The bathroom sink drained very slowly. The handles both turned 360 degrees numerical times before water came out. The wet bar drain was not even connected. When water was turned on, it came out in cabinet. The pipe was not attached. It was very late when these things were discovered and we choose not to report until we checked out the next day.. Did not want people working in room so late at night. VERY DISAPPOINTED.

The laid with the long eye lashes, piercing in her noes and super long fingernails was very professional and checked me in quickly. She also apologize for the construction that was taking place offered me passes for free drinks and a ticket for omelette bar. Overall she was great

I enjoyed my stay, it was very beautiful and homey. The next

Would not answer the phone to cancel Could have found a cheaper rate by not using expidia and going directly to embassy suites site. Expidea wants me to change this one star because itvis negative

A hotel when done with renovations, will be an awesome property

The area that it’s in.

Easy check in and beautiful hotel

stayed for two days and loved the experience. I will defiantly return to this hotel on my next visit to Birmingham!

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The bed was extremely hard. There wasn’t a smart TV in the room. Everything was outdated

First room was horrible front desk worker switched rooms and it was very nice !!

Hotel needs a major renovation! Old and tired in every way! Lots of better choices in the area in my opinion.

I think its time to upgrade the carpet in the rooms.

The room itself was a bit old and dated but the breakfast was excellent and the service was good.

The people at check in were wonderful and very friendly. We only had 2 things that could be fixed with our room. My daughter got cut by nails sticking out of the business chair but they removed it promptly and no covers for pullouts in both rooms we reserved but a very nice gentleman took care of us right away. It has been a really nice stay and I look forward to returning.

Comfortable. Friendly staff.

Overall a good place to stay. It's showing its age, however. Signs in the lobby indicate it's scheduled for a refresh which is a timely move.

Liked open multistory interior design, large free breakfast and nice eating area on main floor, glassed elevators, nice Ruth Chris eating area and bar inside hotel, room suite design, and close parking at hotel entrance. Also liked when we had room issues twice, the willingness of staff at entrance desk to give us a another room. Disliked room condition - not vacuumed, poop-like substance on shower ceiling, dresser hanging doors removed, phones didn’t work, chairs stacked up just outside our room door when we arrived and for a few hours afterward, and no spare toilet paper. Also disliked returning to room around 5:30 pm and finding night latch blocking door closure, allowing anyone to enter room for what could have been most of the day. Didn’t find anything missing, room smelled, checked bed - didn’t see any signs of anyone else being in our bed, but wife felt uncomfortable in room having room left open.