Extended Stay America Premier Suites Ft Lauderdale CypressCk

The room was dirty. Dust, uno cards and spider webs below the bed. Molds on the bathroom tiles. The exterior of the windows had green moss . The appearance of the room indicated that it has not been cleaned or cleaned properly for a while. Worst of all. There was a cleanliness check card on the wall signed by a manager. Crazy, which manager approved a room of that condition. The pool was shut down. Leaves, moss and mosquitoes were evident. The condition of the pool suggested it was inoperable for more than a month. A notice that the pool is not operational should be published on Expedia and the other booking and advertising sites. We got to the hotel at 8pm. Hours after checking time. Tired from a long flight. On checking in the front desk officer indicates that the room we book is not available. I proceeded to ask why, since it was booked a week in advance and paid for. Her response with an attitude was and I quote. "I can only tell you what we have and what's on the system." Then she ask. "What you want to do?" The property states free breakfast. After checking in we were informed that the breakfast is on the go breakfast. Each morning we got a sugary muffin and granola bar. Smh. No security, the carpark was very dark at nights. Employees were dressed in hoodie and head ties, couldn't differentiate between guess. I have stayed in various hotels in fort lauderdale and this was absolutely my worst stay and hotel experience. Never again

We did not stay at this hotel! The room they offered was used and unclean. The front counter staff told us this was their only room available and cancelled our reservation and refunded our money. We were still charged for 1 night which should also be refunded ASAP!!!!! We had to book another hotel in the Boca area for my daughter's college graduation.

The night front desk lady barely spoke English and could not find the ppl in front of me reservation and almost couldnt find mine. Finally we got our key and headed up to what was supposed to be a 6 person room 2 double beds and a pull-out. There was no pull-out and the bathroom was so filthy that I wouldn't dare shower in there. Then a house roach, the small ones, crawled across the bed. We immediately left.

Rrrr

Was clean to bad the pool was close

Lala is excellent

This is the worst property that I have ever been to the swimming pool is dirty and nasty. The windows in the room have green mole on them. The hallway smells of urine disgusting never book that again.

Hotel is old and in desperate need of repairs

Proximity to freeway

My stay was fine but the cleanliness of the property was a bit disappointing and the presence of the police and for it to be South Florida the pool wasn't in service otherwise I enjoyed my stay.

Reasonable pricing as well

Dangerous hotel more like a motel

Staff was horrible, I could not stayed there even tho I paid.

I did not like this property at all , tv phone vending machines not operating rooms are not acceptable , dents in walls and appliances , hoodlums walking around hotel inside and out , not a feel safe area ,,, we will never stay here again it was a very bad experience

it is dirty i had to go buy some cleaning supplies and clean the room myself for me to be able to stay or sleep there there was also no breakfast provided

Nothing, this place is worthless

This is the most disguising hotel I have ever been. The whole hotel smells like cigarettes and the floors are always very deeply dirty. Staff is very unfriendly. They should update the photos to the most recent state of this place. It seems it was e never cleaned since the photos. Also, there is absolutely NO FREE HEALTHY BREAKFAST as they claim. That is FALSE. They should remove it from the hotel description. The worse staff as well. Very rude people. It’s very unfortunate that Expedia allows these kind of claims.

Hotel all over was filthy. There was pee in the elevator. Service was horrible. Zero food in the free breakfast.

I have actually never stayed in an extended stay before, so i did not know what to expect. It was a little weird that i had to dump my own trash in small grocery bags, bring my linen/towels the reception to get more linen/towels. The smell in the elevator and also in the room was not a good one. I had to take the stairs because the smell was so bad. Im not sure what the smell was in the room but it slapped you in the face as soon as you open the door. The stay was good for what it was but i will not return for another stay!

The woman at check in was one of the nastiest people I have ever dealt with. Fire alarm went off during v the night And as they were putting out breakfast ONE HOUR late. I got yelled at when I took a muffin because I had to leave to get to an appointment Horrible experience