Extended Stay America Suites Louisville Dutchman

This motel was an absolute nightmare—upon entering the room, we were hit with a revolting, damp, musty stench that never went away. The air was thick with mildew, making it hard to breathe and impossible to relax. Everything felt dirty and neglected, as if the place hadn't been properly cleaned or ventilated in years. No amount of air freshener or open windows could mask the horrible smell. WARNING: Do not stay here under any circumstances. The unbearable, moldy stench alone is enough to ruin your trip. Look elsewhere!

Staff was great. Rooms awesome

Overall clean and quiet

Dead bugs on floor of room, live bugs in the bathroom towels. Non-smoking room reeked of smoke. Girl at front desk very unfriendly. Will not stay there again.

Absolute worst hotel I have ever stayed in. I expected cheap but not disgusting. Brought my own blanket to lay in top of the bed. Still felt itchy. The dresser drawers were broken. The remote batteries were gone. Every surface was dirty and sticky. Only stayed to sleep a few hours mid road trip. Otherwise would’ve taken the loss and left.

Very easy to book!! The staff was helping out with the discounts codus where to go so it would be cheaper. Place was very nice could have been a little cleaner but it was good . I would stay again

Slightly rude didn’t know my dog was a service dog

The night desk person was wonderful.

The front desk attendant was friendly and gave us honest recommendations for food. Our room was fine other than hair still on the shower wall from previous guest and the shower drained slowly.

Location is great , room have everything you need , clean,nice mattres

worst stay anywhere in history

Could not check us in with service animal even though they state they accept pets. Stood in the lobby for extended time before I was even helped.

Great check in and check out. Room was bea

The office/lobby was closed when we arrived, around midnight. Eventually we found a phone on the outside wall, which connected us to someone who called an on-call attendant. The bed was sagging. The lawn was not mowed. Everything inside our room looked tired and dated. Cleanness was questionable.

Quiet

Front desk is terrible it depends on which person you get to determine you can stay there or not , I stay there often and always use the same card with no problem,but one particular woman will turn you away saying you have to have a major credit card for the deposit,so I had a friend try to get a room and they weren't asked for the deposit at all and got the room

My CardKey was not working for the room, I went to the front desk to get a new one and apparently my “identification was deleted from the system”. I showed verification through purchase of room/type; due to my belongings being in the room along with my identification (ID). After being told that i was not able to go to my room and had the police called. The manager arrived and asked me to leave. She informed me that my ID was not in the system to begin with, which I do remember the employee taken a picture of my ID for it to be in the system. The manager then explained she was a new hire and that it was a mistake she would handle it. Due to the lack of proper training for their employees, I was not only not able to complete my stay but also not receive a refund. I would not recommend coming here due to the lack of proper care for the residency and disrespectful and irresponsible employees and management.

Check-in clerk was very kind and greeted us with a smile. Our room was clean. The carpeted floor was dirty. I don't think it had been vacuumed in a long time. The rest of the room was clean. It was very dated and needs a update. The bed closest to door and a broken leg on the frame. The lock on the door was a pain. I think it needed new batteries. The walls are very think. Our room also smelled like cigarette smoke. The neighbors were smoking. The location was great. A lot of choices nearby for restaurants.

Good

Dated facility. The breakfast they advertise is much under rated. No coffee there this morning and only 2 muffins. No one at the front desk. Left room cards on the counter and left