Extended Stay America Suites Orlando Altamonte Springs

We extend our sincere gratitude to the entire team, particularly Ms. Amanda, for providing exceptional service during our visit. We are especially appreciative of Ms. Sandra's dedication and commitment. We wish you a blessed year and thank you for your hospitality, The Davis Family.

Mrs. Sandra, is the best!! Good customer service and conversations!! When coming to the lobby and seeing her makes my day! She has the warmest smile and attitude!

Old building, smells pot..not clean

The bathroom sink was disgusting, the microwave and fridge was 2 out of a 5 for cleanliness.

The ladies at the front dress was very nice MS Sandra

The Davis family expressed their appreciation for the service and hospitality provided by both the management and crew, which influenced their decision to extend their stay. Rm 118

Despite minor things like gum being stuck on the painting on the wall and food as well as snacks found under the bed the room was overall fairly clean I was fairly concerned with the traffic in the Halls at all hours of the day and night due to active drug activity across the hall from room 208 and this is not something that's just being said it's something that was witnessed the staff needs to do a better job at watching whom comes in and out as I exited to go to my vehicle there were people sitting outside with the door propped open a big speaker blasting music and smoking as well as kids running through the lobby and hallways

The staff were very good. There was a musty smell in the hallways and rooms. The bathroom sink backed up. One elevator was out of service. This was a challenge on 8/6 because they had a crew there moving in new furniture.

Terrible

The property was kind of older and run down. Not much in the immediate vicinity -- definitely not walkable -- but a huge numbers of restaurants and ships within a short drive. "Breakfast" consists of packaged granola bars and muffins. Our room was close to the freeway and pretty noisy. Good TV, fast Wi-Fi, good mattress.

First, this is a non-smoking, long stay hotel. People are going to smoke outside. There is not ONE cigarette receptacle outside for guests to throw away the cigarette butts. The ENTIRE SURROUNDING of the hotel is littered with cigarette butts. Second, I've been here 20 days today. Currently relocating out of state. I've had to go days without fresh towels & linens because they aren't available. Also, if the front desk doesn't see you bring your used towels back they won't give you fresh towels.Third, 5 times now random staff has just tried to open the room to my door. No announcement. No reason. This is UNACCEPTABLE! Fourth, this is my last day here. I went to the front desk this morning at 9 am to inquire about a late checkout, get a coffee & return my used 2 towels I've been using for 3 days (again because they didn't have any available)...I was told to come back in an hour to get the towels then with regard to the late checkout, to come down to the front desk again at noon to pay $10 for said late checkout. Do you understand that if someone is asking for a late checkout because they are relocating to Georgia that would mean they need to sleep uninterrupted before they drive. So not only so I have to go to the front desk 3 different times to handle each issue separately but I've been woken up 3 separate times by knocks at the door on a Sunday - one an AC guy wanted to clean, then housekeeping after I already advised late checkout and again the AC guy after I already advised

The room was dark and did not like the smell in the room

I would never say here again

Overall 4.5/5

The appliances were very rusted and old . Bathroom had visible cracked seals etc. At night someone above my was being so loud I couldn’t sleep. I called the front and they told them to be less loud . The noise seized for a couple minutes . Unfortunately I can’t stay here again.

The lady at check in was absolutely Amazing she was so polite and and offered to help in anyway possible she was above and beyond she really cared and didn’t pretend to care she was so genuine as if she really enjoyed her job

Loved it

I hated everything honestly

I have stayed at pther Extended stays and they were always clean, this one was not !!! Hair still left in the shower and on the pillow case

Quiet