Four Points by Sheraton Richmond Airport

I loved this property. The staff was friendly and very helpful.

Check in was easy. Very convenient to the airport. Staff was pleasant and helpful. Room was very clean.

There was no dining, there was no one in the bar area and the dining area was setup for the morning breakfast even though it was suppose to be open for dinner. We ate what we had brought for snacks on the flight

It's so comfy ..I was sooo tired the bed took away all the other luxury I could have used or experienced..

Airport transfer was very nice and saved money we would have had to spend on airport parking. Quiet, clean. Convenience store across the street. Great place for a one night stay before flying outa town

The property is very nice and clean. I will return for future stays.

Room was very pleasant & clean

Good place overall. Strange shape of a hotel and room by pool was bright with lights on throughout the night. Food options around the hotel and being near airport was good. Not in best part of town but we wanted to be near the airport

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Hotel was convenient to places to eat. Cleaning the room every 2 days is a minor down check for this facility.

The check-in was OK get up this morning. Take a bath and the water pressure was horrible. The doors does not shut when you close them not enough amenities in bathroom for you.

Great service! Clean rooms

Very nice place and staff However, our room was located above the lobby and we could hear blaring music anda lot of loud talking into the evenings. The room also never got dark because of its location and the lights from the lobby. I could see onto the snack pantry in the lobby.

I recently stayed at the Four Points Sheraton Hotel in Richmond, VA, and I encountered several issues that I believe should be addressed. TV Not Working: The TV in my initial room was not functioning, and despite calling twice for assistance, it was not resolved until I was moved to a different room. Safe with Bad Batteries: The safe in my new room had dead batteries, which needed to be replaced upon my arrival. Non-Functional Handicap Button to Pool Area: The handicap button for the pool area was not operational, which is a significant accessibility concern. Boarding Pass Printing Issues: The lobby kiosk was unable to print my boarding pass, requiring me to send it to the front desk for printing. Housekeeping Service: Despite requesting housekeeping every other day for my 7-day stay, this service was not provided as requested. While the staff were responsive and resolved some of these issues, the overall experience was less than satisfactory due to the number of problems encountered. I hope these concerns will be taken seriously and addressed promptly for future guests.

Very clean with nice amenities. Airport shuttle was running frequently. Onsite bar and restaurant. Lots of restaurants nearby.

Excellent 💕

Thx

Shuttle to airport convenient although you have to call hotel and request it but staff friendly. Parts of hotel are older but room is nicely renovated and clean

Overall decent stay. Nice staff. However, after falling asleep on the bed pillows and seeing them more visibly the next morning, there was mold-like residue on 3 of 4 of them. This irritated my partner's face causing what looked like a contact dermatitis. It simply wasn't pleasant to wake to. I chose the Sheraton with hopes of general cleanliness.

It was very clean and the personnel were friendly and efficient.