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Grayson Hotel in the Unbound Collection by Hyatt
Hotels
9.2
/10
Exceptional
616 reviews
What Guests Say About Their Stay
Kim
10.0
/ 10
It’s a beautiful hotel centrally located to many attractions. Staff is friendly. Rooms are clean and comfy.
Eloise
10.0
/ 10
Very happy with our stay at the Grayson! The location was great -very close to Times Square and Grand Central Station but on a fairly quiet block. My room was on the fourth floor, but I heard no street noise at night. The bed and linens were comfortable, and the bathroom was clean and modern. I would definitely stay here again.
Stuart
10.0
/ 10
Great location. A lot of nearby stuff to do with some great eats and drinks.
In the Area
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30 West 39th Street, Manhattan, New York City, New York State, United States, 10018
Main Facilities
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Restaurant
24-Hour Front Desk
WiFi
Elevator
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Available Room Types in Grayson Hotel in the Unbound Collection by Hyatt
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Grayson Hotel in the Unbound Collection by Hyatt Address: Map & Location
30 West 39th Street, Manhattan, New York City, New York State, United States, 10018
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Discover More About Grayson Hotel in the Unbound Collection by Hyatt
Location
Staying at Grayson Hotel in the Unbound Collection by Hyatt is a good choice when you are visiting Midtown Manhattan.
About Grayson Hotel in the Unbound Collection by Hyatt
Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.
The hotel’s fitness center is a must-try during your stay here.
24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
Savor your favorite dishes with special cuisines from Grayson Hotel in the Unbound Collection by Hyatt exclusively for you.
Get precious and unforgettable moment during your stay at Grayson Hotel in the Unbound Collection by Hyatt.
All facilities in Grayson Hotel in the Unbound Collection by Hyatt
Others
Public Facilities
- Others
- Coffee shop
- Elevator
- Restaurant
- Safety deposit box
Hotel Services
- Porter
- 24-hour Receptionist
- Concierge
Food and Drinks
- Bar
- Breakfast
General
- Smoking area
- Banquet
Business Facilities
- Meeting facilities
- Meeting rooms
Things to Do
- Health club
Connectivity
- Free WiFi
Sports and Recreations
- Fitness center
Accommodation Policy & General Information in Grayson Hotel in the Unbound Collection by Hyatt
Important Note
- Nearby parking fee: USD 60.00 per night(984 ft away; open 24 hours)
- Pet deposit: USD 150.00 per stay
- Pet fee: USD 150.00 per accommodation (varies based on length of stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- Destination fee: USD 34.43 per accommodation, per night
We have included all charges provided to us by the property.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Noise-free guestrooms cannot be guaranteed
- This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Front desk staff will greet guests on arrival at the property.
Hotel only accepts guests with minimum age of 21
Check-in/Check-out Time
Check-in:
From 15:00
Check-out:
Before 11:00
Hotel policy is not yet available.
General Information
Popular Facilities | Restaurant, 24-Hour Front Desk, WiFi, Elevator |
Check-In / Check-Out Time | From 15:00 - to 11:00 |
Breakfast Availability | Yes, hotel has room that provide breakfast |
Available rooms at Grayson Hotel in the Unbound Collection by Hyatt | 296 |
Number of floors in Grayson Hotel in the Unbound Collection by Hyatt | 28 |
Another facilities in Grayson Hotel in the Unbound Collection by Hyatt | Others, Coffee shop, Safety deposit box, Porter, 24-hour Receptionist |
Frequently asked question in Grayson Hotel in the Unbound Collection by Hyatt
What are available facilities at Grayson Hotel in the Unbound Collection by Hyatt?
There are top facilites at Grayson Hotel in the Unbound Collection by Hyatt such as Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at Grayson Hotel in the Unbound Collection by Hyatt?
Check-in time at Grayson Hotel in the Unbound Collection by Hyatt is staring from From 15:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking.
Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Grayson Hotel in the Unbound Collection by Hyatt provide breakfast?
Yes, Grayson Hotel in the Unbound Collection by Hyatt provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Grayson Hotel in the Unbound Collection by Hyatt?
Grayson Hotel in the Unbound Collection by Hyatt is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Grayson Hotel in the Unbound Collection by Hyatt have?
Grayson Hotel in the Unbound Collection by Hyatt has 28 floors.
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More Reviews from Other Guests in Grayson Hotel in the Unbound Collection by Hyatt
Overall Ratings & Reviews Grayson Hotel in the Unbound Collection by Hyatt
Other sources (616)
9.2
Exceptional
From 616 reviews
Cleanliness
9.4
Room Comfort
9.2
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grayson Hotel in the Unbound Collection by Hyatt
Number of reviews per page
20
40
Top reviews
Verified traveler
Friends and Family
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Rooms are not as pictured. Zero storage space
Elvira
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Kim
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It’s a beautiful hotel centrally located to many attractions. Staff is friendly. Rooms are clean and comfy.
Eloise
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Very happy with our stay at the Grayson! The location was great -very close to Times Square and Grand Central Station but on a fairly quiet block. My room was on the fourth floor, but I heard no street noise at night. The bed and linens were comfortable, and the bathroom was clean and modern. I would definitely stay here again.
Read More
ELIAS
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
4 Manhattan days in a very friendly environment. To repeat! EXCELLENT!
Meredith
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I travel frequently and regularly to NYC. This was the worst check in experience I have ever had. The room wasn't ready at the published 3 pm check in and then we kept being told it would be a few minutes. After over an hour of this we finally had to accept a downgraded room so we could change for our pre-show dinner reservation. The hotel staff was rude and gave us no details about the amenities, for which we were charged a resort fee. A manager called us the next day to apologize, but it was too little too late. And I was just checking my credit card statement and there was an erroneous charge from the hotel. There are similar hotels where you will have a better experience literally around the block. Avoid this hotel and the drama that comes with staying there. I will never go back and want everyone to be aware of the terrible experience that could await you. I don't generally leave negative reviews but this was so bad I had to warn other people.
Read More
Melanie
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The only reason I did not give it the highest rating was we were asked by staff to turn the TV down at night, but it was barely up high. Maybe more soundproofing should be invested, considering people renting a room in the city maybe be expecting they can enjoy more than just watching TV late at night 😉
Ashlee
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Friendly staff. Great area.
Anthony
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Stale bread on a BLT at lunch time in the restaurant. Turkey Club and fries were good. Our room (407) ceiling was unfinished - literally fiber board nailed in to the ceiling and had not been spackled or painted! Not expecting this!!. Staff was friendly and nice but seemed little trained.
kim lancaster
Business
4.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Elevator wasn’t working properly…no staff available to help.
Stuart
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great location. A lot of nearby stuff to do with some great eats and drinks.
Rebecca
Friends and Family
8.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Check in was easy and the front desk staff were excellent ! Very helpful and kind with all of our NYC questions.
One of the elevators was broken and it took forever to go up and down using the other 2 that were working properly so that wasn’t great. The elevators had no AC and it was so hot in there and there was no music or white noise …making it rather awkward riding with complete silence. The hotel is apparently pet friendly and someone beside us had a very yappy dog so sound machine was needed for sleeping.
The room itself was very clean, modern and comfortable. The gym was also very nice but doesn’t have a bathroom and again, the elevators were so slow so that wasn’t great if you needed to go to the bathroom before gym session was over.
The restaurant was clean and inviting and the staff were excellent! Buffet was a little pricey but was good and seemed as fresh as a buffet could be with fresh fruit, pancakes, eggs, bacon, yogurt and oatmeal. There is a refillable water station located in the lobby so that was nice, especially with the record breaking heat NYC is experiencing. Coffee in room only has 2 creamers so if you like cream, ask for more at the desk when you check in. 🙂Very convenient location!
Read More
Verified traveler
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
First time stay. Loved it. Will definitely stay again. The staff was tremendous and the room, albeit NY small, was very well appointed. My TV remote control didn’t work, but I didn’t really have time to use the TV anyway. I liked the gym too. And the location was exceptional.
Jeffrey
Business
6.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The Grayson does not have enough working elevators and front desk staff to support the hotel guests. I would not recommend staying there
Alejandro
Friends and Family
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Geat size of the room
Joseph
Business
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was great: clean, quiet, and super-convenient. Check-in was a bit of pain, but otherwise fine,
Jennifer
Leisure Family
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We were able to check in early, which was a perk, but I wouldn’t say the city view is really a view. Pictures made it look like you something different. If you want city views, you have to be atleast above the 20th floor. Other notes: There are blinds to the shower near the beds (that was a little different) and breakfast doesn’t start until 7. Otherwise, location is great if you want to explore both upper east or lower manhattan
Read More
Elizabeth
Business
6.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Hotel was very nice , staff friendly and helpful however… The rooms were incredibly tiny. Being from New York I understand they are small, but not only were these small. They were also in need of a desk and mini fridge. We could not believe how basic the room was..
Brenda
Business
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Great location! Lots of restaurant options. Walkable to all the sights!
Jennifer
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Hotel was nice! Would go back.
Number of reviews per page
20
40
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Disclaimer
Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
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Overall Ratings & Reviews Grayson Hotel in the Unbound Collection by Hyatt
Other sources (616)
9.2
Exceptional
From 616 reviews
Cleanliness
9.4
Room Comfort
9.2
Service and Facilites
9.2
Sort by
Most Relevant
Preferences
See All
Traveler Reviews Grayson Hotel in the Unbound Collection by Hyatt
Number of reviews per page
20
40
Top reviews
Verified traveler
Friends and Family
4.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Rooms are not as pictured. Zero storage space
Elvira
Leisure Family
10.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Kim
Leisure
10.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
It’s a beautiful hotel centrally located to many attractions. Staff is friendly. Rooms are clean and comfy.
Eloise
Friends and Family
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
Very happy with our stay at the Grayson! The location was great -very close to Times Square and Grand Central Station but on a fairly quiet block. My room was on the fourth floor, but I heard no street noise at night. The bed and linens were comfortable, and the bathroom was clean and modern. I would definitely stay here again.
Read More
ELIAS
10.0
/10
Reviewed 15 week(s) ago
Hotels.com verified review
4 Manhattan days in a very friendly environment. To repeat! EXCELLENT!
Meredith
Leisure Family
2.0
/10
Reviewed 15 week(s) ago
Expedia Group verified review
I travel frequently and regularly to NYC. This was the worst check in experience I have ever had. The room wasn't ready at the published 3 pm check in and then we kept being told it would be a few minutes. After over an hour of this we finally had to accept a downgraded room so we could change for our pre-show dinner reservation. The hotel staff was rude and gave us no details about the amenities, for which we were charged a resort fee. A manager called us the next day to apologize, but it was too little too late. And I was just checking my credit card statement and there was an erroneous charge from the hotel. There are similar hotels where you will have a better experience literally around the block. Avoid this hotel and the drama that comes with staying there. I will never go back and want everyone to be aware of the terrible experience that could await you. I don't generally leave negative reviews but this was so bad I had to warn other people.
Read More
Melanie
Leisure with Partner
8.0
/10
Reviewed 16 week(s) ago
Expedia Group verified review
The only reason I did not give it the highest rating was we were asked by staff to turn the TV down at night, but it was barely up high. Maybe more soundproofing should be invested, considering people renting a room in the city maybe be expecting they can enjoy more than just watching TV late at night 😉
Ashlee
10.0
/10
Reviewed 17 week(s) ago
Expedia Group verified review
Friendly staff. Great area.
Anthony
6.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Stale bread on a BLT at lunch time in the restaurant. Turkey Club and fries were good. Our room (407) ceiling was unfinished - literally fiber board nailed in to the ceiling and had not been spackled or painted! Not expecting this!!. Staff was friendly and nice but seemed little trained.
kim lancaster
Business
4.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Elevator wasn’t working properly…no staff available to help.
Stuart
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago
Expedia Group verified review
Great location. A lot of nearby stuff to do with some great eats and drinks.
Rebecca
Friends and Family
8.0
/10
Reviewed 18 week(s) ago
Hotels.com verified review
Check in was easy and the front desk staff were excellent ! Very helpful and kind with all of our NYC questions.
One of the elevators was broken and it took forever to go up and down using the other 2 that were working properly so that wasn’t great. The elevators had no AC and it was so hot in there and there was no music or white noise …making it rather awkward riding with complete silence. The hotel is apparently pet friendly and someone beside us had a very yappy dog so sound machine was needed for sleeping.
The room itself was very clean, modern and comfortable. The gym was also very nice but doesn’t have a bathroom and again, the elevators were so slow so that wasn’t great if you needed to go to the bathroom before gym session was over.
The restaurant was clean and inviting and the staff were excellent! Buffet was a little pricey but was good and seemed as fresh as a buffet could be with fresh fruit, pancakes, eggs, bacon, yogurt and oatmeal. There is a refillable water station located in the lobby so that was nice, especially with the record breaking heat NYC is experiencing. Coffee in room only has 2 creamers so if you like cream, ask for more at the desk when you check in. 🙂Very convenient location!
Read More
Verified traveler
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
First time stay. Loved it. Will definitely stay again. The staff was tremendous and the room, albeit NY small, was very well appointed. My TV remote control didn’t work, but I didn’t really have time to use the TV anyway. I liked the gym too. And the location was exceptional.
Jeffrey
Business
6.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
The Grayson does not have enough working elevators and front desk staff to support the hotel guests. I would not recommend staying there
Alejandro
Friends and Family
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Geat size of the room
Joseph
Business
8.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
It was great: clean, quiet, and super-convenient. Check-in was a bit of pain, but otherwise fine,
Jennifer
Leisure Family
6.0
/10
Reviewed 19 week(s) ago
Expedia Group verified review
We were able to check in early, which was a perk, but I wouldn’t say the city view is really a view. Pictures made it look like you something different. If you want city views, you have to be atleast above the 20th floor. Other notes: There are blinds to the shower near the beds (that was a little different) and breakfast doesn’t start until 7. Otherwise, location is great if you want to explore both upper east or lower manhattan
Read More
Elizabeth
Business
6.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Hotel was very nice , staff friendly and helpful however… The rooms were incredibly tiny. Being from New York I understand they are small, but not only were these small. They were also in need of a desk and mini fridge. We could not believe how basic the room was..
Brenda
Business
10.0
/10
Reviewed 19 week(s) ago
Hotels.com verified review
Great location! Lots of restaurant options. Walkable to all the sights!
Jennifer
Leisure with Partner
10.0
/10
Reviewed 20 week(s) ago
Expedia Group verified review
Hotel was nice! Would go back.
Number of reviews per page
20
40