Hilton Albany

The room was unclean. The lighting was dim and dismal. My bathroom was grimey on the floor from what looked like construction dust. There was a hole in the wall outside of my door.

Very tired property. Bed linen was clean and comfortable. Nice products in the bathroom. Overall the place needs a refurb in the common areas. Air-con must be upgraded, it's very noisy and clunky to use. Staff were pleasant.

Sketchy area of town. We were referred to dinner by front desk staff, got to War Room and it was not good food. They were out of filets at a self proclaimed sushi & steakhouse on a Saturday. They had 3 tables sat in the whole place when we arrived. Then we got to our room around 1030p and found out we were out of shampoo and body wash in the provided dispensers. We called to have room service bring it up. Never received it! The bathtub also had a black film or streak of something they couldn’t scrub out apparently. So we checked out of our 9 hour stay at property with no shampoo or body wash in shower or ever brought to us. Luckily my wife had some stuff in her bag we all used. You pay $200+ a night you expect to have better service by Hilton than this!

To provide Microwaves in the rooms

Floor in the hallway (corridor from where all rooms are accessed) was not vacuumed for the 3 nights I stayed there. A colleague staying in another roof found out that his room had trash behind the curtains (previous guest’s takeout).

We stayed here so we could walk to a concert at MVP Arena. The property itself and lobby area were very nice. Our room could use a little updating. It wasn't too bad, but not quite up to what we usually see in Hilton's rooms.

5/10

I didn’t like how I didn’t get a room till five hours after checking in my room still wasn’t ready and I had to downgrade from the executive room. I paid for a regular room in order to put my daughter to bed.

Nice

Our worst hotel stay in decades. Room refrigerator did not work; staff just said "sorry" and shrugged. Bathtub drain didn't work. Parking lot was full, so we had to park at another site down the block (the top floor of the lot was closed off). Very frustrating. We'll never stay at a Hilton again.

Very rude and nasty I will never go back here again. The staff was so nasty they canceled my stay.

Need a bunch of upgrades in the rooms. Need to let people know before they book a room that the pool is out of order. Strange smells. No restaurants.

I didn’t like how thin the walls are I heard everything my neighbor did literally

Clean room but I wouldn’t stay again

It's close to the State Capitol & Legislative Buildings.

This hotel is a good place to stay and convenient location.

The hotel was clean and the staff were friendly and helpful.

My mother in law was dying at Albany med I booked the room later in the evening and I accidentally booked the wrong Hilton down the road. They would not refund my money even though it had been only 5 minutes! I ended up booking a room connected to Albany med the one I originally wanted. With the Likely hood of getting a full refund when the manager was on duty in the morning as was told to Expedia.Well in the morning I received a message that they wouldn't refund me! Myother in law passed and it was a rough few days. There should have been some empathy and understanding of the situation. Realizing I made a mistake immediately mostly because my mind was with my mother in law and our entire family saying goodbye.

Clean and comfortable

Great customer service and great looking rooms