Hilton Garden Inn Downtown Dallas

Sta

Great stay. Would recommend.

I recommend that Hotels.com clearly inform guests in advance that there is no self-parking available at this property, and that valet parking is the only option at a rate of $57.00 per night. Additionally, it should be noted that the hotel requires a $350.00 security deposit upon check-in. During my stay, I was recovering from a foot injury, which made accessibility and service particularly important to me. Unfortunately, my arrival experience was stressful. The valet attendant approached me only to dismiss me without first confirming whether I was a guest. As a result, I had to limp inside the hotel on my own to find him again, only to see him on the phone. Overall, I believe that many of the staff members would benefit from additional customer service training. However, I want to recognize one employee who made a positive difference during my stay—Datae. He was exceptionally courteous and helpful, and his professionalism stood out. I truly believe he deserves recognition, possibly even a raise, and would be an excellent candidate to help train other staff members in customer service best practices.

Good service. Room cool temp and clean

Clean

N

Clean and convenient

Traffic access was incredibly difficult. One had to navigate over cereal-bowl sized metal bumps in the street, streetcar rails, around a trash dumpster sitting in the street where a 3-lane one way street pinches into two lanes then into a circular drive that could only hold two cars. Driving around all those barriers was so intimidating that I spent $100 taking a ride share for two days to venues only a 5-minute drive away from the hotel. The closet had sliding door, one was off the rails, leaning inside the closet, effectively blocking access. However, on the good side, there was good lighting at the bath vanity (though not the room) and the restaurant food was very good.

This Hotel was amazing. I got a free upgrade and it looked like an apartment

Dante was very very nice.

N/A

Great location and friendly staff

The valet parking rate is pretty ridiculous. 60 for the night. There is a public parking garage right next door to the hotel that only charged us $7 for 24 hour parking. Other than that. The hotel was great. The front desk employee was very nice (last name was hall i think he said) and upgraded us to a slightly larger room with a view without us even asking just for being a rewards member. Downtown life was close enough to walk. Overall would stay again

Nice city view

Front desk clerk Radwas extremely helpful

Good

Mold falling off of tub faucet and overflow drain. Used women’s “feminine product” in stairwell of parking garage. Constant weed smell throughout the hotel, not ideal with a 7 year old and a 15 month old. We opened our door up Sunday morning at 7:30 am to check out and go get breakfast and I don’t know how the fire department wasn’t called on the room next door because of the smoke. 3 pm check in time and they had to call room service when we arrived at 4:30 to see if room had been cleaned.

I loved the location and the staff was excellent. Just didn’t care for the the daily parking fee.

Close to Farmers Market. Valets were helpful and patient. Front desk staff, helpful and friendly. The room was clean, large space. Quiet environment. The mass tran train stop is near by. However this is downtown and the homeless can be close around or on the trains. We didn’t have any encounters though. The towels were scarce and could only have one bath or face wash one time. Never felt threatened or afraid there.

The hotel itself was very nice. Great location for drinks and dinner options. Pool was great and loved it was on a rooftop. Front desk staff could use some improvements. I called down and was asked to hold and waited 10 min before hanging up. Didn’t feel like calling again to be ignored. But if you don’t need staff for anything it’s great.