Holiday Inn DES MOINES DTWN - MERCY AREA by IHG, an IHG Hotel

Never ate at the hotel.

The room was great but the parking lot was closed and the pool was small for the size of the hotel.

Air conditioning wasn’t performing. Bad timing in late July.

I highly recommend this property to others. The staff was helpful and provided excellent customer service.

Easy Check-In, relatively clean room, consistent housekeeping. Area nearby wasn't the prettiest but a short walk from downtown Des Moines. Parking lot was under construction and inconvenient

Close to Casey evwnt center

Parking lot was closed off. We had to walk quite a bit with all of our luggage to a lot that was not close. It was raining on and off. No signs about it until you pulled up the drive. I would not have picked this hotel had I known. And I paid a steep price for it. I will not be back.

Great hotel.

Nice and clean. Property well cared for. Breakfast wasn’t free, but quite enjoyable.

Staff was very friendly.

Water leaks in the ceiling when we walked in the lobby, parking area was "closed" to be redone, it was confusing to figure out where to park

The tv didn’t work and kids running around playing ding dong ditch

The towels had a lot of stains on them, and the area didn’t have much to do. Other than that the place was decent and friendly people.

Quick overnight stay. Lobby and room were clean. We didn’t visit the pool as it was packed and loud with other guests. Our room was right next to the elevator so the noise in the hallway was loud at times from many sports teams staying there. Also, if you’re a light sleeper it is right on the Highway and the road noise was pretty loud on floor 3. Great view of the city. Be aware that the parking lot directly in front of the hotel is closed but the one across the street isn’t too much of a walk. They’re still using just the small toiletries so take extra if you’ll be staying longer.

Very nice and punctual people. No issues

Everything was good beside it was packed and parking lot as out of service so it was hard to find a place to park.

Everything was clean and staff weree very kind!!!

The air conditioner wasn’t working well so we asked for another room. It was better but not the best. Carpet needed stretched . Nice size room. Parking lot was closed. Had to walk across the lot to an additional parking lot. There was Only room enough to unload and no drive up area to unload at the door. Bar is closed on weekends and monday as well as the restaurant.

They let one person from our party have breakfast but not the other two. Still very confused.