Holiday Inn EL PASO WEST – SUNLAND PARK by IHG, an IHG Hotel

It felt very private, it had a unique multi building layout "Villas", a very peaceful place and quiet. You won't be disappointed.

Room was good; cafe nor bar was open until later than advertised.

Was nice and quiet and the room had everything I needed.

It was a very clean facility and the breakfast was wonderful! Thank you!

I would recommend this hotel to everyone passing through. Very safe for families.

We arrived after 12am and the guy at the front desk working seemed more tired than us who just drove for 14 hours. I didn’t appreciate he’s lack of customer service after arriving so tired myself. The elevator was not working and majority of my family are senior citizens.. so they were irritated they had to walk up the stairs. I didn’t like the more than 1 stain I found on my bed sheets and room wasn’t as clean as I would like it to be, but better than my experience at a motel 6. However one good thing is the view in the morning from the parking lot.

Very quiet and clean. Not bothered during stay.

Easy check-in with super friendly staff. Rooms were clean and comfortable. The free breakfast was nice and hot with service in a dining room and not just self service with tables in a small room.

Honestly this trip was kind of a s*** show excuse my language but when arriving to the hotel room I originally got a suite entering the hotel room noticed that it was dirty the bed wasn't made nor clean, dirty towels in the bathroom, overall dirty. Went to go talk to the front desk they got me into another suite unfortunately the lights didn't work so we had to leave cuz we had a concert when we came back we found out that the door was not locking which if we knew it wasn't properly locking like it should we would notify at the front so that way our belongings could have been secured but they weren't went to the front desk to talk to him about that about 1:30 in the morning they had us move to another room. I'm grateful that they were able to put me in a room but it wasn't the original room that I decided to book they put me in a lesser value room which was nice but not what I originally wanted. So the next morning I go downstairs and I talk to them to ask to see if they can put us in a suite because that is what originally was purchased didn't get into his sweet until about 2:00 which is kind of annoying cuz it kind of ruined our whole day of going to the pool and actually enjoying ourselves but we ended up getting into our room finally and after that it was amazing but just the beginning 24 hours of being in a hotel was really the worst time I've ever experienced at any type of hotel.

Confortable rooms, parking near the rooms and good service.

Asked for a room near parking due to moving heavy bags to the room. Was told no problem this will be great. The room was the furthest from the lot and stairs were on the opposite side. The bed base was nearly broke and creaked and moved with the slightest movement. Two lights were broken as well. Plugged toilet upon arrival. When checking out and letting the desk know of the issues all I got was an ok. Bad service.

Always a good place to stay

Service was amaxing and the room exceeded our expectations. Will stay again in the future.

Very nice hotel and great location

Me encanta

Checkin was quick and room was very clean. Staff was friendly. Easy to get on I-10 and restaurants and stores nearby.

We weren't informed that housekeeping needed to be requested in advance, so on our second night, we made the request—twice—only to return to an uncleaned room after a long day. When we brought this to the attention of the front desk staff, their response was shockingly unprofessional. Instead of addressing the issue, we were told to “check out and find other accommodations if we weren't satisfied.” We later returned to the room to find a cockroach beside the bed. Really disappointing overall. The quality and service have clearly declined, but the prices sure haven’t. Definitely won’t be coming back.

The bathroom was dirty with roaches on the towel it was disgusting.

It rained and the ceiling crumbled and fell into my room. They told me they’d give me a refund and gave me a different room. I contacted them and there has been no communication nor refund.

Pool was not clean