Holiday Inn Express & Suites CHARLOTTE SOUTHEAST - MATTHEWS, an IHG Hotel

The staff were excellent! We had a very stressful beginning of the trip by leaving all of our luggage at home, but the front desk staff did their best to make things just a bit better. They were lovely.

We love it but no housekeeping

I liked this hotel, it was quiet and the rooms were well appointed. Breakfast was great but would have appreciated some bacon. The only thing I did not like was the TV was an older version so there was no ability to log into Netflix or other streaming apps. The staff were very friendly and conversational.

Good costumer service

We like it cooler at night and the AC wasn’t cooling the room off.

Breakfast was amazing. Staff very helpful. Room one of the most comfortable, well laid out Ive ever stayed in.

It was nice loves the space

Dead flowers outside. First clerk behind the desk didn’t welcome me or look at me until she was done looking at her screen. An initial acknowledgment would have been nice, I’m happy to wait a few minutes.

The place was clean staff friendly and helpful

Our heat did not work in our room. Should I contact the hotel directly or have my attorney reach out to you?

Very clean. Looks newly renovated. Good service. Good breakfast.

It was very nice and clean and staff was very friendly.

This is a very nice, very clean hotel that I would be happy to stay in again.

Ive stayed here before but this time in room 207 the bathroom smells like poop the whole time It was clean but smelled of sewage. Otherwise a good day

Excelent

I booked a hotel room for a family member who needed to evacuate, but they ended up being relocated somewhere closer to home. When I tried to cancel the reservation, no one at the hotel would answer the phone—it just kept ringing. I made multiple attempts to contact them to confirm the cancellation and understand their policy, but I got no response. I even reached out to Hotels.com for assistance, but they informed me twice that my refund request was denied. Neither my family member nor I could stay there, and the hotel’s lack of compassion shows that they only care about getting money, nothing else.

It is a clean Hotel, with Average mattress. Couldn't sleep in the night. Breakfast and overall place is good.

Very friendly staff. There are several types of lighting providing a cozy atmosphere. This hotel has a refrigerator and a microwave which is hard to come by any more. This would be my go to every time I'm in town if only it was easier to get in and out of the hotel. The hotel has one way in and out on a very busy road but if you can be patient it is worth the inconvenience.

I had a great stay

The place was very convenient nice shopping options and quite loved it