Holiday Inn Express ROCHESTER NE - IRONDEQUOIT, an IHG Hotel

Cleaniness

Very clean

Teenagers running in the hallway and yelling on Sat. night. Staff was excellent trying to keep the lobby and dinning area mopped dry as many people were coming and going with snowy feet.

We got a handi cap room and the beds are hard as a rock

Pool is closed

While the staff and management were the saving grace for this hotel, the condition of the hotel was overall terrible. The rooms cleanliness was insufficient, the AC/heat was broken and could not be changed or turned off, as well as was stuck on the coldest setting in the middle of the coldest week of the year.

Friendly staff

The comfort was good and the cleanliness was well kept. However, upon arrival we were notified the pool was closed. This was disappointing as we booked this hotel for the amenities they offered. Breakfast was served with over half the items empty or out of stock.

Staff is always friendly and the place is clean.

The property was great, Expedia overcharged us. Advertised rate was $110 taxes and fees included, I was charged $135 and some change. Not sure how to get a refund so be skeptical of advertised prices on Expedia.

Very comfortable and quiet stay.. Location was great, room nice and clean, price reasonable and friendly staff

I stayed at this hotel when it first opened and it was a great experience. This time it was a hotel in need of a renovation and maintenance. The bathtub caulk was very gross with brown mold and cracking. furniture was beat up looking. Beds and linens were good. Rip in the shade. Could have been cleaner overall. Front desk was very nice.

Great hotel. Friendly staff. Room was perfect. Lots of options to shop/dine

We enjoyed our stay. The breakfast and coffee very delicious. The pool was great. Friendly staff. Clean.

We had to request a plunger and service the toilet. The iron scorched my shirt. We did appreciate the not that they short on housekeeping staff. I perceive that as don’t expect much…

-An older hotel that needs some work -You can see that they are trying to revive this place but theres still quite a bit to be done -There were a few suspect teens in the lobby that smiled at us and asked us what room we were in. Nothing bad occurred but the hotel staff seemed unconcerned with them loitering and asking these odd questions to guests -Hastily removed dispensers in the bathroom left lots of holes and various other blemishes. Should be an easy fix if they pay attention to it. -I am a fan of Holiday Inn Express but this one is beneath their standards.

Very clean room, beds clean and comfortable main entrance recently redone, looks great.

Peaceful

Safe stay for when I travel to see my Daughter 💕🙏 for the weekend

I ordered two nights one room and got two rooms and one night