Holiday Inn LOS ANGELES - LAX AIRPORT by IHG, an IHG Hotel

Clean

Very clean

Great

This is not a handicap accessible hotel. Wheelchair barely fit through the door and could not go any farther then the entry way. It would fit into bathroom. The hand held shower wand, you could sand blast with it. Was not useable. If the wife had been using her power chair, she couldn’t have even got through the door. Would not recommend if you use a wheelchair

Best

Good

It was packed, but overall it was ok

It was convenient to LAX, but their shuttle took nearly an hour to pick us up on a cold, breezy day. Their restaurant was good, but the choices were very limited. We will most likely use a different hotel next time we have an early flight.

Everything was great

Overall we enjoyed our stay

Great view of the airplanes landing

Pre paid our room ahead of time upon arrival our room was not available. We were asked to wait until there was one ready, we had scheduled plans that led to inconveniences . The manager told us that regardless if we booked through Expedia or booked through the hotel website and paid in full we were not guaranteed a room. I have never prepaid a hotel and had this experience. Full booking is great for hotels but in this case this led to poor management and causing frustration on those who had made reservations ahead of time and relying on the hotel to hold the booking accountable for the rooms we paid for ahead of time. Overall, minus this inconvenience. My room was given to me after speaking a few minutes with the manager. (Which all of a sudden my room was ready). The room was clean, check out was easy, shuttle to the hotel was also a perk. Also liked that we had the option to pay for a shuttle to the concert and back. May give this hotel another chance in the future. MAYBE!

Cleaning supplies, laundry bins and trash was in hallway when we arrived at 5 pm

Fastest check in ever.

Everything perfect! And amazing location

Awesome place to stay our 3rd time staying here will definitely come back again

Nice and quiet

Rebecca was amazing. She was very welcoming and accommodating. I was able to check in early with no issues. Thank you Rebecca!

Being able to hop on their shuttle from the airport was so easy and safecas our flight got in late at night. The bed was super comfy and they had Dove products in the bathroom

The staff was super friendly and the rooms were very clean and nice. Housekeeping was great as well and super friendly!!! Will be booking next time