La Quinta Inn & Suites by Wyndham Norfolk

Staff was very friendly and attentive.

I was impressed for the money. This hotel packs a punch. Location was perfect for me. It was clean and the staff was friendly.

Good value, except poor wifi

Room smelled like smoke Really bad and bed was lopsided and uncomfortable Cancelled the second day of my stay

Wifi does not work, leaking taps. Avoid the hotel forever!

The front desk staff was not the most professional. Customer service, let alone providing “good” customer service, was not an objective for them. They treated us as if we were an inconvenience. There were not enough towels upon our arrival. It was expressed that they come prepared for such instances and bring their own when they’re traveling. Considering the circumstances we were traveling under (bereavement) and the distance we’d driven (13hrs) there is NO excuse for not having towels available for a check in that identified 4 people would be in the room. Independent of the circumstances, as a PAYING guest, we should not have been denied the BASICS that come with renting a room. Not only did we have to find another means of bathing or wait until the following morning after a 13hour drive, they weren’t even apologetic and a concession wasn’t even a consideration. When we did receive towels, a few were stained and appeared unclean and when asked to swap them out, it was another expression of annoyance from the front desk staff. The cleanliness of the hotel was poor, at best. Curtains were terribly soiled and there was so much build up around the grout areas of the bathroom floor from a lack of proper cleaning I didn’t even feel comfortable removing my shoes. This was a very bad lodging experience and not what I would expect from a Wyndham property. I’m hoping to give them another chance at another location because I will NEVER return to the NORFOLK one!

We were there for 5 night. It was fine for our needs.

The rooms were relatively clean. Our room was on the fourth floor facing the street. We could hear every car and truck that drove past. The breakfast area was small but adequate. Food was good. The only thing I was uncomfortable with was the fact that there were homeless people walking in and getting food and using the bathrooms.

Very good

My mom came in from Florida for my nephews graduation. My sister took her to go checkin the room we got for her and my stepdad so they could get some rest. I was on FT at the time of CI. The front desk older lady with blonde hair was antagonistic and aggressive. So we ended up dealing with the gentleman. Although he was a bit more pleasant he still was passive. He placed my mom in a room that had a dirty tub and roaches. We asked him for another room. This one had dirty sheets and tubs along with soap in the tubs.

It was really comfortable and I felt at peace in my hotel

No wi-fi, no extra pillows

Great area ! Staff very friendly

She check in person at night was extremely rude, the room was clean and the bed was comfortable but the rude staff is what ruined the whole stay for us.

The breakfast was wonderful

Free parking n breakfast

The only good thing the lady at the breakfast. That place is ugly dirty and smells really bad.

We did not like the dirty room we had, it was dusty and had mold growing. The breakfast was not that good, I would not return

water leak, sink issues, TV would not work properly, key card kept malfunctioning

One bedroom suites amazing design spacious room bathroom with tub breakfast 6-9am delicious choices nice size pool and gym rate overall 4star staff is very helpful