Marriott Jacksonville Downtown

Check in was quick and efficient. The ladies at the Front Desk (I hate that I did not get their names because they deserve a shout out) were exceptional. I have stayed here when it was an Omni and it has not changed much. It is now a Marriott and they are undergoing renovations thus I gave them a good review. But for what is going on, it was actually excellent. From check in to the housekeeper that was cleaning the public bathrooms warm good morning greeting was comforting. As for my sleeping room, the tub was a bit slippery getting in, maybe a bathmat or is the tub getting replaced with new tubs with a non slip surface (?). I understand that the renovations are including gutting the bathrooms. The amenities in the bathroom were not the same as my friends staying in another room, ie... not lotion, theirs only had about a third of the bottle filled, I did not have any lotion. Not a deal breaker. Will I stay here again? Absolutely. I am sure after the renovations are completed, it will be back on track. The mandatory valet..well it is a big city and I realize most hotels are leaning towards this. The Omni allowed self parking in the lot in front of the hotel, of course, either way, you still paid for parking. Again not major.

Convenient location was therefore a tattoo convention very accessible property was decent

The hotel is old and in need of refurbishing. Wallpaper is coming off and the bathroom door had started to break at the bottom. However, the bed was comfortable and clean. The shower was not always working properly and the bath had not been cleaned properly. The best thing about the hotel is the staff. They are very friendly and helpful.

Dave the bartender was an amazing gentleman all around staff were great....

Everything about the hotel is perfect.....EXCEPT there was no heat in the common areas, bar and restaurant when it got down to 36°.

I understand the difficulties with technology, but these were very inconvenient. The pillows were horrible. The standards were lower than I would have expected from a Marriot Hotel.

We were unaware they were doing renovations and were woken up early Sunday morning to what sounded like jackhammering. We were told they were doing renovations 7 floors above us.

This is an excellent hotel for business travel. Quality property, clean, well maintained, great staff. On my regular list for downtown Jacksonville business trips. Very convenient.

We didn't know they were going through a major renovation. Also, their heat was out and the restaurant, bar, etc. was so cold we all had to wear our coats. The rooms were ok. Our rooms carpet was wet. I may stay again when the renovations are complete.

Hotels website said incidental fees were $50 and parking was $18, when we got there it was $100 for fees and $50 for parking if i wasn't prepared but i paid because i had a baby with me and tired from a 4 hour drive.

Great room, quite and great hot shower!

Perfect downtown hotel

The people who work here are lovely. The property is very dated and the gym was very limited which is why I marked it down

Stayed here for a JAX game & NYE. Pros: good blackout curtains, large flat screen TV (w/ streaming options), good water pressure, housekeeping was great, & staff was friendly (shoutout to Tony for arranging transportation to & from the game for us) Cons: the AC does not cool the room properly, the pillows are flat, the mattress is worn out, the bathroom is extremely outdated (although it was very clean, the appearance made it feel dirty), there is no microwave in the room, walls are very thin so you can hear practically everything happening around you

Can’t location and great facility . Love the views from the room .

Room was clean and a good size. The bed was very hard and uncomfortable. At 3:00 am the extreme odor of sewage woke us up, kept us anawoke, and lingered through our stay. Apparently, the sewer was being drained without notice. The hotel staff did nothing to help with this. It was sickening.

Stayed four days for my daughter's BMT graduation. Had a spacious 1 bedroom suite. Quiet area and hotel. Was given a one hour late check-out, which my airman used to take a nap. Convenient location for traveling to Lackland AFB. Walmart, Target and plenty of other stores are nearby. Highly recommend.

All the amenities and hospitality of a luxury resort without the price or the condescending attitudes indicative of the staff at those places. Great staff, great stay!

K spent more money on the parking it would be nice if we have free parking i dont ghink k will stay there ahain evrything is good but the parking is the problem!!

The front desk had an angel on duty. He went above and beyond for us during our stay