Radisson Hotel Grand Rapids Riverfront

Upon arriving, they did not have salt down. Its was very slippery. Got into the room and it was not very clean. There was hair on the sheets. The tubs wasn’t very clean and neither was the toilet. We asked the staff for new sheets so we just laid on top of the new sheets. Toilet kept flooding. The latch to secure the door was also broken but we had someone come fix it. The staff was nice though and did their best to accommodate us. They were super busy the entire stay and the line at check in always stayed very long

This hotel could definitely use an upgrade. The time it took to get checked in was ridiculous.. I'd say it's okay if you have no other choice because all other hotels are booked up. Otherwise, you would be smart to choose somewhere else.

My expectations were not high being that this hotel is rated 3 stars, HOWEVER, the reason i reserved a room there is due to the amenities. I was looking forward to heading down to the bar and enjoying some drinks with my husband before our other planned events. I find out at check-in that the bar is closed for renovations. While i was disappointed, i was still looking forward to the pool and hot tub on site. Newsflash, hot tub and pool were also closed. I wish this would have been advertised better prior to my stay. I can tell they are working hard to give the Radisson a facelift so kudos there. Staff was friendly otherwise, elevator was sketchy, but room was comfortable and mostly clean for my standards.

We were told the ownership just changed over two weeks ago and boy, do they not know what they’re doing. Were there any employees actually working? None of us waiting in the lobby knew. The rooms were not clean, it didn’t even look like the bedding and towels were changed out. All in all, I’d recommend not staying there.

It was horrible! I would never stay at this property again!!!

Hotel was a disaster. They gave our room away. A visit to the bathroom off the lobby made it perfectly clear that we were dodging a bullet. A total sty. Will never reserve there again.

Just sucked the bar and hot tub wasn't running, other than that the staff was really nice and my room was clean

Pretty dirty

Never going back! Elevator was constantly broke down which is bad when you have young kids and your on a higher level. The pool was cold the hot tub was green and nasty looking with dirty looking foam on top the surrounding areas were not clean at all the window had green algae on it. The toilet was having problems in the room and the bathroom floor didn't look like it was cleaned from the people before us there was toilet paper on the floor under the sink. Staff was overall friendly though that was the only upside

Location was great for what we were doing, But we had 6th floor room hotel has 2 elevators and the one I got stuck in our 2nd night there and we heard from people that others had gotten stuck at least 4 times. Pool was freezing cold, hot tub was like 85degrees and the pool room was not heated well.

We were surprised to find out that the property had just changed ownership a few days before our arrival. They were still trying to honor reservations, but the restaurant was closed. The room we were i had some minor issues, but overall wasn't bad and worked for our one night stay. The hotel definitely didn't look to be fully booked, so i would think the new owners would go out of their way to impress the guests, but we didn't feel that was the case.

By far the most disgusting hotel I have ever been to. I left and bought another hotel. I’m hoping for a refund but even if I don’t get one it’s worth the cost to leave and buy another hotel to ensure I don’t bring back whatever they have in those rooms

No breakfast

Our room was clean, staff was friendly and check out was smooth. Elevator needed standard service. (Missing buttons and slow) Overall our stay was nice.

The hotel is not what the name once was.

Hated it. Ended up leaving shortly after arriving and they took the money for deposit. It was supposed to be 50$ and was 60$. I didn't stay, sheets were stained, bugs in cob webs, no restaurant available no river front view, the guy there didn't speak English, the hot tub had a slime ring around it elevator was very scary.

Had a great stay. Comfortable beds!

We choose to stay at the Radisson Grand Rapids each year when we are in town for a conference. It is an easy drive to the downtown event center and offers a significant savings as compared to staying in downtown proper. Even though it is an older property, we have found it to be clean and comfortable.

Worst hotel stay and experience of my life! Hotel was run down, dirty and disgusting! Property does not look like pictures on website. Check in was a nightmare with incompetent staff and very unaccommodating & rude management! They made us wait to go to rooms after check in stating they were still being cleaned and said they would call when it was ready. After waiting a long time with no call, we checked on the room and were told they gave away my daughter’s room to someone else AFTER checking her in to it! That caused our party to be split on 2 floors instead of the rooms we were promised. When I asked to be moved to the same floor as our other party, I was told it could be done with management approval, but the manager refused to approve it and assigned someone else a room on that floor as I stood at the desk! He then told me they were fully booked and there was nothing he could do. He refused to make any accommodations due to their mistake of giving away our originally assigned room! I was ingnored by the manager when I came to the front desk and he decided to text on his phone and would not acknowledge me. He was extremely rude when I asked how they were going to rectify their mistake. The hotel restaurant and bar that was advertised on the website was shut down; only offered over priced frozen and reheated “breakfast sandwiches” and coffee. Were kicked out of our room early by cleaning staff before we had checked out!

I booked this hotel for the restaurant so i didnt have to leave the property with the family for dinner. Unfortunately the restaurant isnt operational. It "opens" for breakfast where they only offer bagels and cereal for a charge.