Residence Inn Lexington Keeneland/Airport

Very nice: modern, clean, quiet, well-equipped. Pretty good breakfast bar, and the breakfast area was clean and well-maintained. However, the pool and hot tub were both out of order, and we had really been looking forward to using them. The outdoor seating area would have been nice, but was not well-maintained, and the fire pit was not working.

A+++

The staff and facility were very welcoming. The breakfast was tasty. The front desk staff met all requests.

Property was wonderful! Breakfast was fantastic and rooms were great

We arrived to find the hot tub out of service which was the main reason we booked this hotel. Pretty disappointing but the manager was super nice about it and it is what it is. At least the pool was still open. Then we got to our room. It smelled terrible. Not sure why so we told the manager who apologized and gave us a different room. Then we went to dinner and came back looking forward to pool time. I double check that it was still open and the posted sign said it was open 6am-Midnight. Great. We changed into our suits and when down. Only the pool was now closed. It was 11pm. When I asked Tyler at the front desk why it was closed he said ‘Yeah, it closes at 11’. I asked why when the pool has a sign clearly posted that said open until midnight. He replied, “ I don’t know what the sign says. I e worked here for a year and we close it at 11. I pressed further stating that that is false advertising and I was looking forward to spending time with my family at the pool. He basically said oh well you can go back to your room and spend time with them there. He was very sarcastic and rude to me and I was shocked at his attitude. Absolutely no customer service skills. He basically took a disappointed customer and turned me into a very angry and offended one. We will never stay here again. What a crappy way to spend our night in Lexington. He told me I could call corporate if I had a problem. I said I would and asked for the number. He said, well you can google it.

Clean rooms, friendly staff, good location, decent breakfast. No complaints with anything.

Friendly staff clean lobbby

Great property!

Overall very nice facility, great staff and amenitites. Would definitely recommend for extended stays.

Great place to stay at a great price! Our room included a kitchen, living room, large bathroom, and 1 bedroom. The bed and linen were super cozy. The facility had a great indoor pool and nice hot tub. My only complaint was the subpar continental breakfast and a weird smell in the hallway outside of our room (thankfully we couldn’t smell it inside our room.) We would definitely stay here again.

Every Jan and March we come into town for my niece and nephews bdays since we moved out of state and we always book this hotel. The staff are always great and when we eat breakfast they have a few options for my son who has celiac so that is great to have a few choices. The hot tub is always great and well needed after a long drive.

Friendly staff, clean, and spacious room

Perfect for a family or 6 in a 2 bedroom room that was very affordable with great amenities!!

Easy check in, clean quiet rooms

Property was clean, staff was friendly and our room was fantastic!

The staff was very helpful and accommodating. They were friendly and efficient even though they were extremely busy. The pool and hot tub areas were nice and clean. The suite we stayed in had a great layout. The breakfast was well stocked and diverse. I wish we could have stayed a bit longer to be honest.

Staff was super friendly, everything was clean and the location was great.

The salary was very nice and clean.

Was a great stay

We are local to this hotel and will stay every now and then just to get away. Hotel is very nice. Suite like rooms. Hotel is always very clean and very comfortable. The one thing that made us lower our rating this time was they have started charging for parking three dollars a night. Don’t understand the need for this considering the hotel is not sharing a lot with other properties not located in town Plenty of places for people to park.