Sonesta ES Suites Reno

Hot el is convenient and quieter that the casino hotels. Pool area was dirty, dog poop in pool area not there fault . Outside area was bombarded with loud kids and parents till late at. Ight

Room was shabby, hotel was old and worn-out. Furniture was garbage.

They had mandatory maintenance but I have never told about. My son was staying at the room and they tried get in. I should change my work schedule and return to the room for this. Maintenance workers are very professional and good but when I complained about this to the front desk, attendant gave me an attitude. I don’t want to open my room for maintenance when I am unattended. my personal stuffs are there. In addition, I have to suffer chemical smell for next couple hours. You’d better to check their forced maintenance schedule before you book

Not very clean and they ran out of food and coffee at breakfast. Besides the stains on the sheets, the bed was comfortable.

Great hotel. But most uncomfortable bed I have ever slept on.

Had issue with air conditioning, but overall nice place to stay.

Lady at the front had no personality. Hallways smelled, room had stains on the drapes, hand prints on the ac unit and thermostat, ac didn’t work - 75 degrees in the room - stale and stuffy, and tv remote didn’t work. Thankful for only needing to stay for a few hours.

We arrived around 6pm, had to stand in line 45 minutes to check-in, and when it was finally our turn we were told our room wasn't ready. We booked months in advance, so they were expecting us. When our room was finally "ready" we found the carpet covered in pet stains. We didn't have any pets, but a pet room would have been fine if it had been sanitized. Obviously they don't comprehend that the pet fees collected are to be used to sanitize the inevitable accidents. The silverware in the kitchen drawer was extremely sticky, the water pressure was lousy, and there were no bath towels. When I called the front desk and asked for towels I was told they would send some up right away. Two hours later we still had no towels, so my husband went to the desk to collect them. As he was explaining the problem to the clerk, a guest behind him spoke up to say that they were there for the same reason. The mattress on the hide-away was urine stained and was a torture device, as it was just springs covered with a piece of cloth and no padding whatsoever. This place needs to be inspected by the health department. Breakfast was edible, but not good. The only compensation we received for all the inconvenience was to have the parking fee waived. What kind of hotel charges its customers to use the parking lot? Only good points: The A/C worked, the regular bed was comfy, and the night clerk was friendly. My recommendation is to avoid Sonesta.

The property exterior was well maintained. Unfortunately the room was not. We had a broken toilet seat. The AC was not working properly. The sofa bed also had stains on the mattress. And the pool was not cleaned from tree debris. There was even garbage in the pool. We did appreciate the basketball court. The breakfast wasn't very good, minimal options for gluten free folks. Also they used paper plates and plastic utensils. When we called for more items (pillows, towels) we had to go down to the front desk to collect them. But they did not have enough to give. The staff were friendly. I would not recommend this hotel.

I book a one bedroom king bed suite requesting on the 1st floor closer to lobby and I call on the morning of check in to make sure the hotel will reserve the 1st floor and let them know I will be checking in at 8pm . Upon arriving the front desk does not look helpful given me a room a studio 1 king bed a downgrade from what I pay with higher price of 1 bedroom suite with a bigger room and given a studio smaller room at the end of the building A. A moderate walk to the lobby Disappointing been taking advantage of . Instead of a upgrade . I receive a downgrade. I paid in full of a 1 bedroom suite what I was given was a studio king bed

Honestly, this more parking I don’t see they had cameras around when I check in. Nobody is in the lobby. The pool is nobody cleaning. It’s only regular water cold. I don’t think they use something for disinfected. The Wi-Fi is terrible. I called a couple times to try to get information about what time is the breakfast over nobody answered the phone and I had to go outside and try to find information with some Housekeeper, That sucks

Great property and at a good location close to all things

Was a good place to stay for one night, room had an odd smell to it that was extremely noticeable upon entering and closet mirror door was broken off of hinges so it was just leaning in place. Card reader in lobby during check in came unplugged which made check in take a little longer but that’s not anyones fault. Overall a good place to stay for a night passing through! Was kind of weird to pay for parking per day, but not a deal breaker!

Comfortable bed and working AC outweighed aesthetics. Value commensurate with price. Friendly staff.

The pullout mattress that were in the rooms, must have been there since they've built this hotel. They were terrible, did not sleep at all. The bathrooms around the baseboards were dirty. Some places looked like they were trying to fix, but did a bad job. Breakfeast was ok but cold and undercooked susage.

Nice staff and very nice place to stay with your family will definitely comeback and stay

We stayed in a wonderful suite. Clean and tidy. All the kitchen amenities, utensils, etc. are well supplied. The staff maintenance an outdoor area with fire to warm up the seating area. It is very nice to stay out on a relatively cool day.

Good experience. The only thing is that we did get rooms really late at 9pm

We liked having a little kitchen to make dinner in, but then it was dirty with horribly burnt pans so we ended up just with microwave dinners. And the microwave had not been wiped out so I had to clean that prior to use. In general, the housekeeping was very poor. Dirty shower and dirty surface tops (crumbs etc). Seemed like all they did was remake the bed. And the pull out couch was garbage couldn’t sleep on that. Hallways and grounds (like patio) were unkept and needed cleaning.

I asked for linen I never received it. I was with a group, and some of thier rooms wasn't ready for hours. Someone in my party was charged several times without permission.