The Wildbirch Hotel in JdV by Hyatt

They are currently renovating the hotel in preparation for it to become a Hyatt property. When we stayed it was a mess, and the floor plan of the hotel is two very long hallways. With elevators unavailable for guests, we found ourselves walking ridiculously long hallways to find our small room. Breakfast was available a la carte only, and parking in their construction zone backyard was $15. Overall it was a low point of our otherwise amazing trip to Alaska. Hoping it gets better for those going later.

This place was in the middle of renovations but I can see it quickly becoming more expensive. We were luck to score a room since they have air conditioning and a nice atmosphere and massive gym.

great place just dislike that they now charge for parking when it was free before

The thermostat was set up improperly. I could not set the heat below 68 F. Consequently at night I could not lower the heat to 65 and I wok up sweating. When I informed the lady at the front fest she asked, “Did you try to adjust the heating unit itself?” I had to inform her it was not my job to crawl around trying to get the heat adjusted. She then suggested they would have someone come and look at it. I suggested after dinner. After dinner a fellow showed up and turned the heat up. I had to explain again that that was not the problem. He did not seem to understand. I asked if he spoke English and he said, “a little” I explained again and after some attempts he gave up (as I had much earlier. A few minutes a security man came by, I explained again, he did all the tests and agreed the thermostat had not been programmed correctly. The desk lady said we could make a room change as all the thermostats were not the same. The security man told me that was not correct; they are all the same and would all have to be reprogrammed. Then he was the first employee the say he was sorry. The desk lady should told not to make up doo to make the customer feel better. The desk lady should be told that it is the hotels responsibility to fix problems and not suggest the customer try. When we went to dinner the waitress that greeted us immediately if we wanted to see a menu. A little confusing because usually I’m asked if I would like to be seated. If I want to see a menu I take — I’m out of

Nice clean hotel and very convenient.

Conveniently located, recently renovated hotel with many amenities. Only issues was the lukewarm shower.

A side of the cars racing up and down the street all through the night, the hotel is actually in of itself a very nice place just expect not to get much sleep because of the noise from vehicles racing

All employees were extremely helpful. I love how clean our room was.

Hotel is still work in progress regarding the renovation but we found it to be quiet, and very nicely decorated / appointed. We stayed on the 1st floor (basement?) level which had its own lounge area and the gym. The space was lovely, big and felt like our own private space as it was so new that there wasn’t anyone using it. They were still putting together some of the gym equipment when we arrived but that wasn’t an issue for us. We did find that not all of the doors to the back parking area had working hotel key readers so we had to be thoughtful when exiting so as not to get locked out and then having to walk a bit to an open door. Not a big deal, just part and parcel with the renovation work that is in flight.

This was a great find. The hotel is cavernous. VERY long hallways that are carpeted making it difficult to wheel a suitcase. There were workers in the hallways doing plaster and painting work. I only saw 2 elevators and one was not working. The room itself was excellent. Comfortable beds and spacious enough for two of us with luggage.

Great downtown location. Easy access to airport and convention center for cruise transfer. Recent total renovation

My stay at the hotel was absolutely amazing! The staff was incredibly friendly and helpful, the room was spotless and comfortable, and the location couldn’t have been better. I truly felt at home and would definitely come back. Highly recommended!

Amazing hotel stay after our cruise. The hotel, coffee shop, fireplace and cozy chairs not to mention our bartender Ron was so gracious as we played cards in the bar side. I can’t say enough about this property. They even held our bags since we had time to explore the following day!

I loved how quickly room service/housekeeping came when you called up to the front desk Will visit again

Very clean and appeared very recent remodel of hotel. Closest hotel to the Alaska railroad station.

The decor is refreshing and fun. However, when I tried to take a shower it only ever got lukewarm and was pretty wimpy for pressure. Additionally, there were no luggage carts provided to me and I was placed on the far end of the third floor with heavy luggage. Gripes aside, the property is conveniently placed and the staff in both the hotel and the restuarant are amazing and friendly,

Awesome.

The hotel was surprisingly clean, cool and a bit funky. It was completely renovated yet had a 70s vibe to it. Outside unfortunately there were homeless wandering around.

The hotel is under construction and near a very noisy a

Newly renovated