TownePlace Suites by Marriott Little Rock West

The room was clean and very comfortable. The breakfast was your standard hotel breakfast. We were very frustrated though upon arrival. Check-in was at 3pm and we arrived at 4:00pm. The lady at the front was having trouble with their system which was no big deal. But then got on the phone and called someone and asked if they even had any more doubles available. Which they should because that is what we booked. Then she proceeded to tell me that they didn’t have any rooms available yet and that it would be about 20 mins. This was frustrating because we had somewhere to be and we were already arriving one hour last check in time. It took longer than 20 mins to get the room ready and during this time, at least 4 housekeepers dropped off their badges and signed out. Wasn’t sure why so many were leaving if rooms were not finished being cleaned or were not even ready for guests checking in past checkin time. I understand things happen but it was extremely frustrating as we had somewhere we needed to be and I had a cake that I didn’t want to keep in my car with me.

Tiny bathroom; nowhere to put your soap. Made the stay depressing. Smelly room. 2 queen studio.

This property was well situated to the things in LR that we needed to access. The beds were clean and comfy and kitchens well appointed. The staff, especially Shawn, were amazing. However, we saw a few small cockroaches in our room while there.

Nice place to stay and affordable

Comfy beds, good breakfast, friendly staff.

Was easy

They need to spray for roaches

We checked in in and the lady at 1st was very short with me about my check in questions and concerns. I brused it off. We got our room. Got settled, and when I went to secure the door, I saw a new latch above where there was a previous latch, but that had been removed and hastly repainted. I went to take a shower and there was black mold all over the corner of the floor and trim molding. The bathroom door also looked like there was a dog in there previously that tried to scratch at the door and there were also burn holes in the floor by the bed. I took pictures of everything and went to talk to the front desk and the person immediately moved us to a different room. Then later as my family and I were trying to sleep, it was so hot in the room that I went to try and turn the a/c unit from heat and it would not change until I repeatedly attempted to changed it. Even then, I still had to open a window to cool the room off. The next morning we went yo breakfast and the eggs were overdone to the point it was like a hard omelet and pork sausage had several pieces thar were crunchy and overcooked and sadly, they did not have biscuits and gravy this time. Overall, our 1st time there was such a great experience, and that is why we stayed at the same location a second time during out travels. After this second night of experiences, I question if we will try a 3rd night in the upcoming months.

It was perfect for our purposes. Just needed to be near Heart Hospital

It was close to fun places.

This is our second time staying at this hotel. Had good experience every time. This time we got a 2 bedroom suite and was great option for the price.

Excellent

Quite

Truck was broken in stole thousands in tools

Manager was very friendly and helpful. We have stayed here a few times and there is a reason why. Location,Staff, and Price. Will definitely stay here again.

The experience

Very professional

Good overnight stay.

Staff was not nice, very rude night shift.

Great price and location.