TownePlace Suites by Marriott Omaha West

They worked with me. While my husband had to stay longer in hospital. But didn’t get clean towels tell I asked on third day. And the locks on door aren’t the best. So check the door twice when you leave the room.

Clean and easy to get to.

Room was good

The room was quite clean and well stocked.

The 2 bedroom suite is really nice. Feels like home. My check-in experience was positive. Staff was friendly and seemed to enjoy his job.

: )

It was great.

work related needed a good night rest

3 bath towels had hair in them, bathroom ceiling had mold, shower had no pressure. Dishes weren't clean, could tell floors weren't vacuumed well, there was a hatleft that cleaners didn't catch, pain sight. Beds aren't comfortable! Not worth the money Cant get pictures to load

Lots of storage features in the room.for extended stays. Enjoyed having the kitchen. Room was comfortable and the staff was knowledgable and helpful.

Cleanliness

The location is really good just minutes away from shopping and restaurants. and right across the street from major freeway. I chose this place because of the amenities. Every suite has a small kitchen, refrigerator stove top, dish washer all plates pots, pans and utensils that made our 6 day stay very easy for meal and snack planning and affordable The breakfast buffet really was a buffet, real egg omelettes, french toast , turkey sausage, egg on english muffin. Full size Belgian waffle machine and Blueberry compost or syrup. 4 different kinds of bread with butter and cream cheese. Large crock pot with oatmeal and 10 different topping. 3 choices of cereal and fresh bananas and apples, 4 juices including fresh orange juice. 24 hour coffee and tea bar next to buffet. milk. chocolate milk and white milk in cartons with hard boiled eggs in small There is an indoor heated pool with full size outdoor grill that we used to barbeque Omaha steaks. Parking is ample and free with Handicapped spots right in front of door. We used the washers and dryer to launder clothes at my leisure. The hotel had a wheelchair we were able to use until Airline was able to locate our checked missing chair made our mobility issue nonexistent .Our friends that stayed at a competitor were very jealous when they saw they amenities that we were enjoying for comparable price. Nav the night clerk was very amicable and willing to help out in way and made our stay Townplace Suites a very enjoyable one

The staff was friendly and welcoming. We stayed several days. My husband suffered an injury, unrelated to the hotel, that required an ambulance & hospital stay. The staff was extremely helpful dealing with the details. We will definitely stay again.

We were greeted with a smile! Arrived early for our room and was surprised with an upgrade and early access to our room. A two bedroom suite was perfect for our group. Will reserve this type of room again for sure.

Bathroom was clean and bed was clean. The only reason it didn’t get 5 stars on everything was the kitchen’s looked dirty

The rooms are great but the accessories that come with the room where out of date or damaged. These rooms come with a kitchen and the sinks smelled horrible, the disposal was not cleaned properly. The pots and pan were warped and some rusted making impossible to cook with some of it. The coffee maker in the room was disgusting, these should be replaced when mineral build up is on the equipment, plus the pouring lid was broken so it kept coming off when trying to pour. I got this room for the convinience of making my own meals bu the hardware was badly treated and not taken care of well, the Homewood suites does a better job at this and make sure you have new and well taken care of equipment for you to use.

Average - not bad, but not great either. Staff was friendly. Breakfast a little disappointing - no meat, nothing in the oatmeal server, decaf coffee was ice cold. Eggs and waffles were good. Top of fridge in our room (eye level) was dusty. Oddly placed chair in our room wasn't really any use. Couldn't move it to where you could see TV or anything. We were able to move one dining chair to be able to see TV; otherwise sitting on the bed. Most of our time wasn't at the hotel, so not a huge issue. Beds and bath were fine. Overall, I'd just say it was average.

It’s always a good experience when I stay

I stayed 3 nights and very much liked the room. However, the "refresh" was lacking. All of the shower soaps where empty when I checked in and not refilled. only one trash can was emptied. The coffee was not refilled after the refresh. All I could tell they did was replace a towel and the same for the bar of soap. I question whether or not they even changed the sheets from the last guest based on what I saw. Also, a Q-Tip stayed in the hallway for two days.

I was terribly disappointed with this property. The staff were excellent. However the rooms were only adequate with horribly worn towels and comforters on the beds. The kitchen area was devoid of dishes. We had one wine glass and no other glasses in our unit. There was only 2 plates and bowls and only one set of silverware. Obviously no one was checking the rooms. The food on the breakfast bar was equally as bad. I would never consider staying here again. I did let the staff know about the lack of dishes and cutlery in the unit. There excuse wad to blame the housekeeping staff for mug doing their job.