Caloundra Central Apartment Hotel

Good bed and nice views!

YOU HAVE BEEN WARNED!!! Booked this place as part of our trip through Queensland, it looked ideal as we don't enjoy the beach so much & with what looked like a nice pool & BBQ area our decision was straight forward. As we arrived there was a notice advising pool & BBQ area closure due to required upgrades (see image) however we was delighted to find this had not started yet. We shopped for BBQ food ready for the following evening but sadly never got the chance to enjoy. The next morning 7.30am we was awakened to drilling & hammering noises along with pool/bbq area closure which was disappointing to say the least. At this point I wouldn't have left a bad review even though we wouldn't have booked the property knowing there was even a chance of closure, what really got me angry was the property manager LIED!!! The images attached show the facts & you can decide this for yourself. Hotels.com apologised for the property not caring a dam about us, all we wanted was the property to apologise although Hotels.com requested a refund, this was never our request. THE POOL & BBQ COULD REMAIN CLOSED FOR SOME TIME & YOU WILL ONLY KNOW WHEN YOU ARRIVE!!!.

The room was spotless and the lovely staff upgraded our room

The a/c didn’t work so the rooms were stuffy and hot and I wasn’t given any discount or money back even though having ac was apart of my booking. Not the cleanest , balcony had a massive spider web over the table with a big spider. Not enough blankets in room

Property is very basic, units have very dated furniture and very small TV ECT, staff were extremely helpful and lovely to deal with, just the property is quite aged and very limited parking.

Our room was assigned to another guest. We arrive at 5:30pm, the office was supposed to close at 6pm. No one was there. They ran out of rooms and so gave us a smaller room. We had our children with us and would not fit. So we had to scramble at the last minute and find another room. It was 12/31 so I can understand it was booked but then we had to scramble on a very busy night. Do not book here!

Good location easy parking spacious apartment friendly staff apartment tired and needs a makeover main mattress badly stained curtains need fixing kitchen drawer missing kitchen utensils sparse

the view was of the house next door, no curtains in the main room , sun came in at 5.30, no soap in shower , was 24 hours after check in we received soap. Could see straight into main room from balcony as only one sheer bit of fabric. Dog barking from reception. House keeping was still cleaning room on arrival which was half hour after check in time.

Great comfortable room

Complaint. When I rang up our booking I confirmed if it was a two bedroom apartment and the lady said it was week prior Or I would've have booked it. The receptionist was meant to be open rang five times no answer. Until my son could just reach behind the counter and rang he bell. When we spoke to her i she seemed quite confused as someone booked a two bedroom under a similar name. She gave us a roll out bed anyway but wasn't happy as I did ring up and confirm it or I would've cancelled it. The doona had no cover they were disgusting and so were the pillows I reckon they were ten years old. The air conditioner wasnt really working No toilet paper in the room the bathroom wall had a hole in it clog up with toilet paper. The lounge had a piece of the frame poking out and my son and I both poke our self's on it. Had to put a towel on it to seat in it. The Whole place was terrible run down wasn't worth the money. And I would have cancelled it if it wasn't two bedroom but the lady on the phone week prior said it was

Clean room, very handy for getting our car serviced

Staff and amenities, good location for my needs.

Apartment had everything one could need for a stay. It could have done with a better clean and towels had been forgotten by whom ever made up the room but it was quickly fixed by the manager

Lovely welcome on arrival. Room and facilities spotless. Great to have undercover parking. The apartment we had came with a balcony / table - ideal for reading, cuppa or something stronger and nibbles. Maybe 15 minutes walk to beach to take in the sunrise.

Motel quality. Fairly clean. Tv was so old that it could not display anything above standard definition in terms of free to air tv, which meant almost all channels didn't work. No capacity to stream apps etc. to the tv.

Permanent residents took all parking including the 4 disabled parking slots. Had to walk my disabled husband uphill for half a block. We worried about the security of our vehicle all night

Great location and a clean and well presented room.

This had everything we needed for a couple nights. Our negative for this place was that our room card didnt give us access to the secure carpark. (Wouldn't open roller gates) parked on the street.

The 2-bedroom family room was clean and tidy. It could do with some maintenance, however. Pool was clean but would be better if it was heated. Children didn't enjoy swimming as it was freezing; even on a hot day. Overall we had a nice stay.

The unit itself was cosy for a couple stay but the couch was a little too small when you have a big broad husband to share it with. Unfortunately there was no broom or mop provided that we could use given we were there for 8 nights. Other than that, enjoyable stay.