124 on Queen Hotel & Spa

The phone in the room wasn’t working, the tv wasn’t working properly either. When I was checking in the staff were giggling and talking in a back room and didn’t notice me standing there for a good while. The hotel doesn’t have room service. For the amount of money you are paying plus a $30.00 hotel service fee daily the quality just wasn’t up to standard. The room cleanliness and location was the only good things going for it.

Our king room in the main building was comfortable and spacious. We arrived at 11 AM and asked if we could check in earlier than 4 PM. Staff were very unhelpful and told us that the cleaning staff have their own schedule that they have nothing to do with and that they could only guarantee us check in at 4 PM. This is very unlike other hotels we have stayed at that go out of their way to prepare a room ahead of time if we arrive in advance of check-in. Sure enough, our room was not ready until two minutes before 4 PM. It is a room that might take 20 minutes top to clean so I don’t know why they wouldn’t want to make a minimal effort for guests who arrive early. For this reason alone, we would not stay at this hotel again. Also, I called earlier in the day to ask about parking and was said yes, there’s parking at this address with no indication that the parking was underground, and that we needed to go upstairs to get a ticket to place in the windshield. The staff member I spoke with was incredibly lackadaisical as were all of the very young staff at this hotel.

Hotel is very centrally located with underground parking. Room was large with 2 queen size beds with nice bedding but the lighting was poor, unable to read by bedside light. Has what appears to be an upscale spa which we did not avail ourselves.

Great room and staff. Location was perfect for going anywhere.

Very good location. Friendly staff. Clean rooms for a perfect weekend get away!

Beautifully appointed accommodations. We will come again! Staff was wonderful and extremely helpful.

Great facility very modern in great location

Spectacular hotel , service and ambiance . Lots of attention to detail and an elegant experience.

Beautiful room nice and cold

Great location.

Beautiful charming hotel with cleanliness and wonderful staffs and located in perfect location.

My friend and I stayed overnight at the hotel. Our room was in the building next door to the hotel. The room was clean,modern, fine. But, in the morning we woke to find a huge pile of water on the floor in the bathroom leaking from the window. Seriously, I know it rained but the window was closed so that's something to really address! Then the toilet wouldn't flush , we called for help, and they did come fix it . You could see the string holding the inside of the toilet together so you know they were aware of it. The new building is gorgeous. The courtyard is stunning. But I was kinda embarrassed about our issues, being I was trying to plan a nice stay for my friend. It was inconvenient and embarrassing and makes me not want to stay there again.

Modern decor. Ideal location in town. Second floor of bldg next to main hotel needed assistance with luggage. Doors to rooms shut loudly and noisy when people going up and down stairs.

Great location, very helpful and friendly staff. Definitely our favourite places to stay in NOTL!

Amazing location and beautiful property. We sincerely enjoyed our short stay in Niagara on the Lake. This hotel is amazing and would recommend hands down. Staff was extremely helpful and friendly.

Staff were great. Used the bikes which were nice. Spa was wonderful.

Great hotels beautiful town.

At the back of the hotel there is a big patio with fountains. That was a great spot to relax and have a drink from the bar…

A minha experiência e da minha Família foi incrível, excelente acomodação, estacionamento, ótimo atendimento desde a recepção e no restaurante, admirável o atendimento do Gerente, assim como da Ms Brown, e o cantor foi ótimo, todos excelentes e solícitos. O hotel é magnífico, assim como todo serviço. Café da manhã e refeições foram de excelente qualidade e uma ótima experiência gastronômica. Fez a diferença em nossa viagem. Obrigada por todo carinho . Voltaremos e indicaremos com certeza! A cidade é a cereja do bolo, com certeza todos devem conhecer Niagara on the Lake!! Até a próxima! Obrigada. Aguardo um Desconto ou promoção! Vocês são Nota 10

Clean, modern, recently refurbished property. Excellent on site restaurants, great spa, centrally located near shops, restaurants, fantastic bakeries and the beautiful lakefront park. 10/10 stay!