Hotel Le Rivage

The booking process was surprisingly complicated. It was difficult to reach someone at the hotel to make adjustments, calls to the reception were often picked up and then immediately hung up, and email responses were very slow. This created a rather disappointing first impression. Upon arrival, the welcome was not particularly warm and the staff did not seem fully informed about important details regarding our stay. We had booked two rooms for two nights, yet it was impossible, both during the reservation process and once on site, to keep the same rooms for the entire stay. This was unfortunate, as it would have made things easier for both us and the housekeeping team. The rooms themselves were quite basic, even spartan, considering the price. Mine was on the ground floor and directly exposed to a bright exterior spotlight that illuminated the building, which made the nights less comfortable. Overall, the hotel does not meet the level of service and comfort one would reasonably expect for this price range. With improvements in customer service, communication, and room comfort, the experience could be much more positive. As it stands, I cannot recommend this hotel.

The booking process was surprisingly complicated. It was difficult to reach someone at the hotel to make adjustments, calls to the reception were often picked up and then immediately hung up, and email responses were very slow. This created a rather disappointing first impression. Upon arrival, the welcome was not particularly warm and the staff did not seem fully informed about important details regarding our stay. We had booked two rooms for two nights, yet it was impossible, both during the reservation process and once on site, to keep the same rooms for the entire stay. This was unfortunate, as it would have made things easier for both us and the housekeeping team. The rooms themselves were quite basic, even spartan, considering the price. Mine was on the ground floor and directly exposed to a bright exterior spotlight that illuminated the building, which made the nights less comfortable. Overall, the hotel does not meet the level of service and comfort one would reasonably expect for this price range. With improvements in customer service, communication, and room comfort, the experience could be much more positive. As it stands, I cannot recommend this hotel.

Personnel accueillant et accommodant certaines chambres ont de vieux lit mou et désuet nous avons été up grader dans une meilleure chambre avec un bon lit

Tout était super chambre et perso

Good breakfast, clean, beautiful room.

Stationnements difficiles a certaines occasions avec une camionnette

Tout est très bien, par contre le Wi FI ne fonctionne pas du tout dans l’établissement, nous sommes restés 5 jours et jamais eu d’internet qui fonctionne

Tout était impeccable

La chambre avais plusieurs problème le personnel était excellent

Everything was perfect,

Clean room, bed was very comfortable, decent breakfast!

Stay here annually for family visit. Always clean, quiet and comfortable, and at a good price. Friendly staff and offers a wider variety of food than a usual continental breakfast.

Bon rapport qualité prix.

Good

Merci c’est très très bien

Très bel endroit!

Just one thing, the wifi did not work...

Nous avons apprécié cette étapes près de Montréal en 2 fois près de Montréal. La chambre est spacieuse et très confortable, nous avons aimé le petit-déjeuner varié et de très bonne qualité. Le service et la propreté étaient impeccables. Merci pou ces deux séjours.

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Tout était correct