Hotel Le Rivage

It was perferct

we got a room and when we access there was a man in the room seating in the bed! We had to go back to the reception and got a new room

Room was spotless and staff welcoming.

C’est la 3e fois que je séjourne à cet hôtel, la première fois c’était parfait. Je suis déçue des 2 dernières fois. L’hôtel a besoin d’être rafraîchi, c’est correct mais le personnel à la réception n’ont clairement pas de façon! Pas de sourire, pas de bonjour, on les dérange clairement en arrivant. Est-ce uniquement le personnel de fin de semaine? Peut-être. J’ai souvent affaires à Ste Thérèse, l’hôtel est bien placé pour mes besoins mais je vais sûrement trouver un autre endroit la prochaine fois. Ma dernière chambre avait une salle de bain minuscule, aucun crochet. Et la nuit, c’était très bruyant de l’intérieur, comme si on transportait des chariots

The first room I got was terrible. Right in a busy street, very noisy and super basic. Luckily I asked if there was anything else and got a very ni

V

I had a seamless check-in/ check-out process. The room was clean. Breakfast options were very limited

vary nice and clean !!

Baddddddddd smell in room

Wonderfull

Belle chambre

The room was cozy, but it was smaller than what the photos looked.

Clean room, friendly staff, close to several restaurants

une machine a gaufre et plus de nourriture chaud

Room was clean, breakfast was good, staff was polite

The staff was smiling and courteous. A great stay, Thank you😊!

The price make sens the place is clean and the staff offer a verry good service 10/10

The receptionist is really rude to ask me to leave by phone, the thing is wéve already check out ! She made a mistake for my room number or she is so mean to give me the basement room~ with tiny washing room, I'm pretty sure I won't come back

Bad follow up service. Ant infested room. Way better options out there.

The booking process was surprisingly complicated. It was difficult to reach someone at the hotel to make adjustments, calls to the reception were often picked up and then immediately hung up, and email responses were very slow. This created a rather disappointing first impression. Upon arrival, the welcome was not particularly warm and the staff did not seem fully informed about important details regarding our stay. We had booked two rooms for two nights, yet it was impossible, both during the reservation process and once on site, to keep the same rooms for the entire stay. This was unfortunate, as it would have made things easier for both us and the housekeeping team. The rooms themselves were quite basic, even spartan, considering the price. Mine was on the ground floor and directly exposed to a bright exterior spotlight that illuminated the building, which made the nights less comfortable. Overall, the hotel does not meet the level of service and comfort one would reasonably expect for this price range. With improvements in customer service, communication, and room comfort, the experience could be much more positive. As it stands, I cannot recommend this hotel.