Ascott Raffles City Chengdu

Location was ok

Great family place to stay in Chengdu.

Always a nice stay

The property space was very big and had a washer and dryer.

Fabulous, we come back customer! Love staying here!

Fantastic accommodation!! Perfect for a group of 3/4

Good location, good service

Very poor arrival experience. Due to flight delay, we arrived a day late. We did the right thing and called the hotel that we will be check in a day late, which they acknowledged. Upon arriving, we were told that our room (3 bedrooms) was no longer available and that we had to stay in two separate rooms and then move to a 3 bedroom suite a day later. Further, they told us that our room was considered cancelled! I have paid in full in advance therefore the hotel should have hold the room for us. At no point did we mention we want to cancel our room. It was 11pm and we travelled with two young children and exhausted. It took them almost half and hour to get someone senior to sort out a 3 bedroom for us. The front desk seems to be run by students who had no initiatives, no customer service skills and like robots. Highly disappointing and infuriating situation. In addition, the air conditioning in our room was almost non existence. The AC unit was just blowing the same air out of the vents, which were very noisy and we never had a decent night of sleep. An experience that I would rather forget. Never this hotel again.

房間寬敞,整體潔淨但晚上沒有冷氣房間較濕熱,影響睡眠.

Great location although there is a lot of construction in the area. No noise from it but a bit inconvenient to move around it. Buffet breakfast was fantastic. Enjoyed the pool, sauna and steam room. Overall a very pleasant stay.

Un hotel limpio y con una excelente ubicación

地點佳，地鐵一號及三號線省體育場站直達，酒店樓下的萊福士購物商場非常良好的地方，餐廳，美食街，及超市應有盡有，非常便利，住宿63mm行政套房，寬廣的視野，寬廣的客廳及餐廳，全套廚房設備及洗衣哄衣機，單間臥室，睡眠品質優，寬廣的收納櫃及更衣室，乾溼分離浴室，有浴缸，非常適合家庭及短居及長住旅客，推薦給赴成都的旅人

The taxi arranged by the hotel was five times more expensive than the normal taxi.

Convenience to shopping and food

The hotel is attached to a shopping mall in which you can easily find good food and daily necessities. Located very close to the famous walking street, just 10 mins away by car. Hotel is very clean, service is excellence. Will stay again.

Very nice hotel built on top of shopping mall. Nice gym, pool. Shopping mall provides many food options and a giant blowup house for kids. We had three rooms for 3 days. It was a very nice stay.

Prima accommodatie! Perfecte ligging en zeer schoon. Ruime appartementen met alle voorzieningen. Gewoon top!!!

Overall the hotel itself was great! However do take note that the malls connecting doors to the hotel closes after 10pm. If it is raining, there is no sheltered walkway to the main entrance so taking a cab back when it rains is advisable!

Clean, quiet, and comfortable. Great location.

I had the mistaken impression that the location was central to tourist spots. There was a lot of construction work in the vicinity. The didi drivers faced difficulties finding their way in. Except for the adjoining shopping mall, did not find decent nearby shopping complex.