Hatton Court

The main building itself looks great and the lounge and restaurant have clearly been updated of late and are very classy. The food in the restaurant was of a fairly high standard and the staff very friendly. The part that lets the hotel down is the standard of the rooms in the adjacent building. The view was really nice, but the rooms are very tired indeed, with the shower in the bath (albeit powerful) something of a relic and I had to bend down to use it. The bed was comfortable, however, the scatter cushions smelt pretty awful and musty which wasn't great. Overall, a pleasant enough single night stay, but I wouldn't have wanted to stay much longer, simply down to the condition of the room rather then the service and food/drink areas.

Let's start with the positive first. It's a beautiful hotel visually, a little ways off the road on a private track with a wonderful view of the vally below. The staff were very helpful and provided good service when asked. The reception, lobby areas and bar were all warm, and comfortable. The grounds were well kept, looked beautiful and were safe. Unfortunately, on the negative side, firstly: The entire arm for the toilet roll fell off the wall the first time we entered the bathroom. The bathroom had 1 large bath towel and 1 small hand towel in the bathroom for a double room! We searched the room and found 1 more bath towel stuffed in the closet. The original towel looked like a rottweiler had been attacking it at one end. There were 3 tiny bottles, shampoo, soap and moisturiser. That's it, no toothbrush, no toothpaste,no glass, no cotton buds, no tissues nothing. The bathroom had no floor or shower mat which made getting into,taking, and getting out of the bath a dangerous endeavour. And before you ask, I live in Tokyo, Japan but am British. I haven't stayed in a hotel in the UK for many years but even the cheapest hotels in Japan supply basics. Our room was not touched for 3 days by the cleaners. This may have been our fault and we should have asked, or put some sign on the door 'Clean please'. The bed was comfortable and the room was clean but to be honest, looked a little tired, for example: the carpet with big creases across it, the laminate peeling off the cabinetry.

The room was very good with additional quilt and pillows etc. The breakfast was a 10/10

I've stayed here many times. The rooms are comfy, the staff lovely, the food great and the setting/view lovely. A proper old fashioned country hotel.

Great staff . Lovely room and had a feeling of peace and quiet . Lovely breakfast too.

The room was supposed to be superior, very tired needed maintaining better. Staff were friendly but multitasking in bar restaurant and reception, so service in bar and restaurant was slow. Price paid for room too high for standard. We would not stay here again

Excellent room, spotless and comfortable. All staff were good and the customer service very good. A special mention to Ellis who was excellent in both his manner and professionalism and is an asset to the team . Thoroughly enjoyed our stay .

Room was absolutely clean , fantastically laid out all the thing ur require and some love it here ….

Very nice hotel

Lovely location

Beautiful hotel grounds, staff are extremely friendly, rooms are very clean but a little dated - the bathtub and shower had very obvious signs of wear with cracked tiles, very old and outdated shower taps, stains and scratches on the bottom of the tub. The provided toiletries gels were a lovely quality (The White Company) and the view from the room was so gorgeous. The stay was quiet and we barely heard other guests or noise from outside. We would have liked a bigger bed for the room rate, although what was provided was comfortable. The TV and the provided fan need updating for it to be true luxury. The restaurant staff were so lovely, and the food was excellent! Drinks were of excellent choice too and my dirty martini was delicious. Definitely recommend eating and drinking on-site. Thank you for a lovely stay!

Staff at evening meal and breakfast were great ensuring my wife got the dairy and gluten free meals she needed.

Clean and comfortable room,great jacuzzi bath. Very freindly staff

First the good points: - good nights sleep in comfy bed - were given a free upgrade to a larger room on the lower floor of the accomodation block - still up a big flight of stairs and separate from the main building (we were initially put up a further 2 floors and my other half really struggled with the stairs). Now the less good and problems: - the shower over the jacuzzi bath was lethal. The bath moved substantially under my feet, there was no handrail to hold onto whilst climbing in and out over very slippery surfaces and when I tried to shower in the morning it was far too hot as no cold water came through. My other half never dared risk it. - the hot water from the taps was scalding at times (others have said this and obviously no recommended temperature limiting system was fitted). - there is no lift necessitatimg climbing 3 flights of steps to the top floor - you have to walk outside to get to the main building We wouldn't recommend this hotel and won't be staying again.

Staff very friendly, breakfast was ridicuously expensive so didnt have it. Room was boiling and a fan was provided but the fan sounded like i had a motorbike in my room so had to turn it off within about 30 seconds. The outside of the hotel is beautiful though.

Room service was poor - the order was wrong. There is no way of contacting reception apart from walking down to them. They need to get proper comms between guests and staff, it's not okay to have to walk down a couple of flights of stairs and across a courtyard, then wait, to let them know they got your very basic food order wrong. Second problem, the rooms at the top are baking hot in the summer (no idea about other seasons). There is no aircon. Third problem, the rooms on the top floor have very limited ceilings. Only a tiny child could walk around the low eaves of the top floor rooms. I was travelling solo and in a double room, but anybody in the far side of the bed would have needed to double over to get out of the bed to the bathroom. Lovely building, not a good place to stay.

Business stop over Good hotel Clean VERY EXPENSIVE FOOD . 7/10

Amazing location, views and helpful staff. Food good too, breakfast and evening meals. Bedroom recently decorated, but bathroom fixtures a little tired. Shower door came off it's runners, which reception staff said has happened several times plus bathroom taps very stiff! (room 4)

Views

A really comfortable stay in this lovely hotel. We were lucky to enjoy some sunny weather, so a bonus to sit outside on the decking looking out to the gorgeous view.