Let's start with the positive first. It's a beautiful hotel visually, a little ways off the road on a private track with a wonderful view of the vally below. The staff were very helpful and provided good service when asked. The reception, lobby areas and bar were all warm, and comfortable. The grounds were well kept, looked beautiful and were safe. Unfortunately, on the negative side, firstly:
The entire arm for the toilet roll fell off the wall the first time we entered the bathroom. The bathroom had 1 large bath towel and 1 small hand towel in the bathroom for a double room! We searched the room and found 1 more bath towel stuffed in the closet. The original towel looked like a rottweiler had been attacking it at one end. There were 3 tiny bottles, shampoo, soap and moisturiser. That's it, no toothbrush, no toothpaste,no glass, no cotton buds, no tissues nothing. The bathroom had no floor or shower mat which made getting into,taking, and getting out of the bath a dangerous endeavour. And before you ask, I live in Tokyo, Japan but am British. I haven't stayed in a hotel in the UK for many years but even the cheapest hotels in Japan supply basics. Our room was not touched for 3 days by the cleaners. This may have been our fault and we should have asked, or put some sign on the door 'Clean please'. The bed was comfortable and the room was clean but to be honest, looked a little tired, for example: the carpet with big creases across it, the laminate peeling off the cabinetry.
