Holiday Inn WASHINGTON, an IHG Hotel

As part of our honeymoon road trip my good lady wife wanted to see Beamish so the holiday inn was a good choice location wise. From the start the hotel, staff and managers were top notch even going out of their way to manage my accessibility and food allergy issues. Absolutely will be back again and again.

There was a noise coming from the bathroom, like some sort of air conditioning? Not sure what it was. That was a bit annoying. On the plus side the bed was great, it was massive! And i loved the bath. I dont have one at home so having a bath was great!

Dated hotel that could do with a refurbishment. Staff were attentive.

Not a good stay 😕 Wedding on so normal guest evening dinner was held in a meeting room?!Completely disorganised, 3 courses took 2 hours. Food cold but didnt dare complain as the waiter was absolutely terrible and it took long enough as it was. Menu extremely limited for those on half board - all winter dishes in summer. Sitting on conference furniture, in a very dark conference room whilst the wedding took over the actual restaurant that we had all paid to use. Room itself was VERY HOT. 24 degrees outside and every radiator in the whole building including the one in our room, was on?! My 4 year old daughter stood on something embedded in the carpet that pierced her foot. Couldnt find it again so shoes had to be worn. Bathroom was absolutely grotty. The transparent bathmat, brown. The door and door handle dated back to whenever this was built. We then went to make a cup of tea using bottled water in the kettle. Poured the tea and added milk and weird mystery floating white substance floating in the cup. Either something in the kettle, the cups or the UHT milk had something wrong with it neither were drank. Bed was tiny for 2 (small double) and mattress ridiculously lumpy. Not a good night sleep. Breakfast in the morning was ok in terms of choice and availability but again wedding party decended and got noisy and busy with people in their pjs. Waitress tried to take plates not finished with multiple times. Sausages v poor. Would not return here - go toby carvery instead!

Reallt friendly staff. Rooms clean and breakfast had good choice. We also had an evening meal on the first night. Fish and chips were excellent. Second night we shared a pizza in the bar which we also enjoyed.

Disappointed no usb charging at and of the sockets. Room and bathroom very clean even though property a little dated.

Great location by motorway. Room size good. Staff very helpful and friendly. Breakfast great. Hotel in real need of an upgrade. Decor very tired. Bath awful/ scratched/ discoloured. Kettle horrid. Bed uncomfortable. Spend some money or business will go elsewhere !

The staff were very pleasant. The room was disappointing. We had to ask to change our room as the bed was burst and the bath was disgraceful. The second room was better, but had an awful smell in the bathroom. The website says premium rooms have beer and wine in the fridge. I was advised they do not put these items in the fridge. We should have had bathrobes and slippers, but I had to request these as they were not in the room. We only had breakfast in the hotel which was very good.

First visit found staff very helpful and being disabled nothing was a problem for them.always very pleasant and smiling would definitely stay again

Lovely staff and tidy. Some areas needed a touch up but just cosmetic. Overall a very enjoyable stay.

No t good service

The only thing i saw while sat outside having a smoke was a rat run across the front entrance which scared us a bit otherwise everything was ok.

This hotel is stuck in the 90's. Very very tired and dated, bedside lampshades broken, stained and dirty carpets, decor in the whole hotel is tired and dated, the only thing that keeps this hotel from receiving 1 star, is the staff, who are very friendly.

The room & bedding smelt of cigarettes. The bathroom cleanliness wasn’t up to scratch. The staff welcome at reception was professional.

Room a bit dated. Doors on fridge cupboard loose. Shower in bath. Would be better with walk in shower. Breakfast good and staff friendly and helpful.

Pleasant stay.

Very handy location off the motorway. Sufficient parking in the overflow especially since we arrived late at night.Easy check in. Room clean and essentials available including wifi - had to buy plastic water bottles for room though there was the offer of filling a reusable bottle if we had one

The biggest issue was the lack of air conditioning, despite being listed as having AC. We booked the room specifically for AC. Room was hot and uncomfortable, and the bathroom was soaked in condensation that was impossible to get rid of. False advertising.

Was a nice night away for my fiancée

The bathroom had not been properly cleaned from the previous occupancy. There was hair trapped below the plug and the shower gel was empty. For the price, I would expect higher hygienic standards!