Shurland Hotel

On arrival, the room wasn’t ready even though it was nearly 6 o’clock got changed to another room which I found to be very dirty skirting boards dusty stains on the wall stains around the bin furniture fall into bits windows disgusting carpets thread Bar people around the area, use the main roads as a speed track constant noise from the Bar room I got put in ended up being above it

The hotel needs a lot of care and attention , cleaning which is a most. other parts need cleaning.I use the GYM when I was there, Equipment's need updated , .Lot of other places are rusted, meaning to old , good clean down.Needs a better fan for bathroom /shower, especially when having to do ANOTHER 2 IN THE toilet. NEEDS MORE STRONGER SUCTIONS. WINDOWS NEED CLEANING PLENTY COBWEBS IN EVERY AREAS. Rubbish even outside the areas need to be emptied daily, Areas where you are aloud to smoke Fence need to be sorted out. smoking bins need also to be empty daily, place needs a general sweep up..bathroom basin is to small.Also TV CHANNELS DO NOT WORK CONTINUOUSLY, ShUT DOWN AFTER A WHILE NEED TO SORT OUT t.v aerials connections.Only provide connection breakfast , only no hot breakfast should say that, in they breakfast include deal they offer, so customer's know.tHE Hotel could be nice, The owner needs to put more money to make it a bit more BETTER.the owner is a nice person. bUT NEEDS TO DO MORE.i MYSELF WOULD PUT A RATING FOR THE HOTEL AS 1 TO 2.IT CAN REACH 2 /3 PLUS IF HE ONLY INVEST A BIT MORE MONEY INTO THAT PROPERTY.lAST OF ALL VERY NOISY ON THAT STREET MORE SOUND PROOFING, TO REDUCE LESS NOISE.

Very bad noisy at night not tele working or shower

Straight forward basic hotel with clean rooms. Showers lacked pressure but overall fine

The staff , Sophie and Amy(? Receptionist )were excellent, and could not be faulted, especially when the management pushed against the already agreed fried breakfast, and called the receptionist in from home to tell me I only had access to a ‘continental’ breakfast rather than a cooked one. I offered to discuss the issue directly with the management, but they still pushed and I had to show a screenshot of the messages I had received from the hotel indicating a cooked breakfast was included. Again, this was via the unfortunate receptionist, who had returned to the hotel, and I assume would not be paid. In the end it was reluctantly agreed, to allow my partner and me to have the expected cooked food. The breakfast was excellent- thank you Sophie. As an aside the single pillows were rock hard and at 0300 we were serenaded by a nearby rookery

Room was clean but damp patches in the bathroom ceiling with holes in it was not pleasant wardrobe was peeling and taps made terrible noise when you turned it on sink was cracked

The staff were friendly and accommodating but the quality of the room wasn’t great at all, sadly. The bed was very old, mattress was very soft and you could feel the springs - I was very lucky not to put my back out on the two nights I stayed. The whole hotel needs a refresh. The bathroom was tired, the water system was struggling at times and making some very odd sounds. Carpet wasn’t cleaned and needed replacing. The continental breakfast wasn’t appealing so me and my wife decided to drive out and find a service station to have some breakfast 15 mins drive out.

The whole place looked tired and unloved, the room was unclean with coffee stains up the doors paintwork old, chipped and in need of attention. The bathroom was tiny. And dirty. Although the towels were fresh. In short a far cry from its advert. Didn’t. Have a clue regarding the food it was awful. Will never stay again. But the staff were great.

This is a cheap hotel in the middle of sheerness. No it’s not five star but service was excellent. Can’t remember the last time a staff member showed you to the room. Would definitely stay again.

not bad, shower not too powerfull but all in all okay good value for money

Old

Ojay

On arrival your bill & breakfast cost has to be settled before your keys are issued. Which is a first for myself.

I didn’t like to said is king size bed but it was double

Lady on reception when we checked in was very helpful. The room was VERY small - difficult to move around. We had no hot water the first morning but this was rectified during the day. Our booking included continental breakfast but we ended up only having toast after the first morning as it wasn't very nice & limited choice which was the same every day.

Very nice place relaxing

Very nice hotel for what I needed. The guy who checked me in also did the bar and cooked my evening meal, very polite chap. Room was a bit dated but clean as was the bathroom. Bed was ok but wouldn’t want to sleep in it every night. The shower could do with an update. Continental breakfast did the job. Overall I would stay again but I think this hotel has so much potential and is probably a work in progress.

The room required refurbishment, there was no blind in the bathroom over looking the high street the extractor fan was noisy and there was no hot water in the sink and the noise from the tap was not pleasant. The mattress on the bed was knackered and required replacing putting a mattress topper on does not resolve the issue. A terrible nights rest due to the poor mattress.

The property badly needed updating, the room was well below what you'd expect from a 3* hotel and the facilities were poor. The bed headrest had been repaired with electrical tape, the fixtures and fittings were old and in poor condition and the whole place looked like it needed to be refitted. The only positive was the price but on reflection you get what you pay for. I wouldn't stay again and wouldn't reccomend.

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