Shurland Hotel

The staff , Sophie and Amy(? Receptionist )were excellent, and could not be faulted, especially when the management pushed against the already agreed fried breakfast, and called the receptionist in from home to tell me I only had access to a ‘continental’ breakfast rather than a cooked one. I offered to discuss the issue directly with the management, but they still pushed and I had to show a screenshot of the messages I had received from the hotel indicating a cooked breakfast was included. Again, this was via the unfortunate receptionist, who had returned to the hotel, and I assume would not be paid. In the end it was reluctantly agreed, to allow my partner and me to have the expected cooked food. The breakfast was excellent- thank you Sophie. As an aside the single pillows were rock hard and at 0300 we were serenaded by a nearby rookery

Room was clean but damp patches in the bathroom ceiling with holes in it was not pleasant wardrobe was peeling and taps made terrible noise when you turned it on sink was cracked

The staff were friendly and accommodating but the quality of the room wasn’t great at all, sadly. The bed was very old, mattress was very soft and you could feel the springs - I was very lucky not to put my back out on the two nights I stayed. The whole hotel needs a refresh. The bathroom was tired, the water system was struggling at times and making some very odd sounds. Carpet wasn’t cleaned and needed replacing. The continental breakfast wasn’t appealing so me and my wife decided to drive out and find a service station to have some breakfast 15 mins drive out.

The whole place looked tired and unloved, the room was unclean with coffee stains up the doors paintwork old, chipped and in need of attention. The bathroom was tiny. And dirty. Although the towels were fresh. In short a far cry from its advert. Didn’t. Have a clue regarding the food it was awful. Will never stay again. But the staff were great.

This is a cheap hotel in the middle of sheerness. No it’s not five star but service was excellent. Can’t remember the last time a staff member showed you to the room. Would definitely stay again.

not bad, shower not too powerfull but all in all okay good value for money

Old

Ojay

On arrival your bill & breakfast cost has to be settled before your keys are issued. Which is a first for myself.

I didn’t like to said is king size bed but it was double

Lady on reception when we checked in was very helpful. The room was VERY small - difficult to move around. We had no hot water the first morning but this was rectified during the day. Our booking included continental breakfast but we ended up only having toast after the first morning as it wasn't very nice & limited choice which was the same every day.

Very nice place relaxing

Very nice hotel for what I needed. The guy who checked me in also did the bar and cooked my evening meal, very polite chap. Room was a bit dated but clean as was the bathroom. Bed was ok but wouldn’t want to sleep in it every night. The shower could do with an update. Continental breakfast did the job. Overall I would stay again but I think this hotel has so much potential and is probably a work in progress.

The room required refurbishment, there was no blind in the bathroom over looking the high street the extractor fan was noisy and there was no hot water in the sink and the noise from the tap was not pleasant. The mattress on the bed was knackered and required replacing putting a mattress topper on does not resolve the issue. A terrible nights rest due to the poor mattress.

The property badly needed updating, the room was well below what you'd expect from a 3* hotel and the facilities were poor. The bed headrest had been repaired with electrical tape, the fixtures and fittings were old and in poor condition and the whole place looked like it needed to be refitted. The only positive was the price but on reflection you get what you pay for. I wouldn't stay again and wouldn't reccomend.

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The room to start with had a really bad smell , I had to go and buy some febreeze to spray the room , the carpet had stains all over it and there was thick dust in the corners of the room. Toilet paper was cheap and could see your hand threw it, the bed was not comfy and had no spare pillows also the lights around the mirror did not work so was getting ready in the dark and overall the hotel itself is very out dated

Let us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved. Now the "niggles": The hotel is clearly in need of refurbishment. The room advertised as "deluxe" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels. Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath. A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning. During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking. A mixed experience, but overall enjoyable.

We stayed in the family room avoid if you want the window open as its right above the pub outside area and very noisy the pillows and the beds themselves are very old and uncomfortable should have been changed years ago springs are all collapsed and noisy at every move would i stay here again would i recomend to anyone else no i wouldnt

Rooms need updating