The Bentinck Hotel

The bathroom door handle was hadle fixings were loose. Shower screen hanging off. Window catch broken. Stuffy small room had to have open which allowed street noise until late. Breakfast was mediocre at best, nothing fresh juices from cocentrate etc

Lovely hotel for what we needed, which was one night, near the station, with breakfast. The room was a good size and we paid extra for an en-suite

Hot and noisy at night, even a small fan here. Pillow is bad. No USB plug. Old style hotel. Service and staff are very good.

Very useful if you need to get a train early the next day. It's right across the road from the railway statiion. Staff are nice as well.

The hotel is in a good location near the train, trams and inner city. Nice rooms and friendly service.

Hotel in excellent position to all services.Hotel itself looks a bit drab from the outside, trouble is you have to climb two flights of stairs to get to reception,which doubles up as bar and breakfast area.Also if you want a quieter room you need to climb another two flights of stairs,no lifts so you have to climb four flights of stairs with your cases. The bar closes at 9 pm and there is no restaurant although outside it says bar and bistro.The blackout blind in in the room didn't work and was in the closed position all the time.Full English breakfast very good and reasonably priced, continental breakfast free . If you are elderly and have a problem with your mobility, give it a miss, apart from that a comfortable hotel well positioned. Staff members really keep this hotel going they were brilliant. .

They allowed us in early and they held our luggage after we checked out so we could see the sights. The room was very large. Great location.

Lots of stairs, no air-conditioning but we did have a fan. Window blind broken, but hid view of brick walls! Staff were very friendly and attentive. Good location, next to train station.

The ubiquitous Louise was a fantastic host. A few stairs to negotiate. Hotel overlooked the Railway Station and minutes from the Bus Station.

Entrance is not easy to find. Above Starbucks. This hotel is convenient for the train station which is why we pick it. It was clean and in good condition. Staff were very friendly. Beds were comfortable and clean. Down side if any was the stairs. Reception was on the first floor. Bedrooms are on the second and third floor will lots of stairs. If you have a problem with stairs stay away.

Very good

A cosy boutique gem.

Location is excellent, next to the train station. Room is clean and very spacious.

The staff as requested excellent. The woman who checked me in was very professional. The issue is the location. Basically it is next to a Tesco. This Tesco has deliveries 24 hours per day. 1.30 am and it sounded like someone was trying to smash the hotel door down. It was a large truck unloading metal trollies full of food. This was so loud and went on for an hour. Then at 5.30 am the same thing again.

Lovely small hotel, right by the train station and night life, clean and cozy. Free continental breakfast or well worth to upgrade for a nice cooked breakfast for £10.50.

The room its self was clean but it needed renovating. The bed was made of who knows what and I actually scraped my leg on it as it was rough. The walls has cracks badly filled and some brackets in for a bedboard that had fallen down. To think they are still charging full price for this is a joke.

Brilliant boutique hotel, friendly staff, comfy bed! Only stayed one night but would happily stay for a week!

Superb location right next to the station and all main attractions within walking distance. Unfortunately, windows are only single-glazed so very noisy from 5am.

Just wanted to tell you of my experience with this hotel. Travelling back to newcastle my husband who has terminal cancer took unwell. I booked this hotel with about 40 minutes before arriving. After driving around we could not find it so I rang them. I was informed that you have to park at the station then walk through to the hotel. Really, no mention of this on the website, so due to my husband not being ok to walk unaided, having our daughter who is autistic and luggage this was not an option. So I asked for a refund. I was told i had to take it up with hotel.com. On contacting them I was told this was not the case. So I am penalised because they are not disable accessible and out of pocket. I then had to pay for another hotel. I have emailed regarding a refund but no reply. Absolutely disgusting customer service.

Was upgraded to a great family room with a view of the Castle. The room and hotel had character I wasn’t expecting. Great central location including for the station.