Whitecliff Bay Holiday Park

when we arrived we were given the keys to the 'superior chalet' and it was awful. It was tiny and it stank of urine. We went to the customer service and asked to be moved and Amy went above and beyond to help us find alternative accommodation - she and her manager even cleaned a caravan for us so we didn't have to sleep in the chalet at all. The new caravan was lovely and we had an enjoyable stay, thank you SO MUCH Amy :)

Our stay at this holiday property was nothing short of amazing! From the moment we arrived, we were impressed by how clean, well-maintained, and beautifully decorated everything was. The home was spacious, cozy, and had everything we needed for a comfortable and relaxing getaway. The location was ideal — peaceful and quiet, yet close enough to local attractions, restaurants, and shops. The host was incredibly welcoming and attentive, always available if we had any questions. One of our favorite parts was the beach and the warm swimming pool. We truly felt at home and are already planning our next visit. Highly recommend this property to anyone looking for a relaxing and memorable holiday!

Whitecliff holiday park is Hilly so not really disabled friendly. Staff in reception nice booking in easy. Lovely welcome in reception. Nice welcome pack for dogs. Handy tea towel sponge and washing up liquid and scourer. We did not get to use swimming pool or club on site so cannot comment on them. My husband is disabled so it was difficult for him. Chalet was ok some needed updating . Perking where we were was on a hill. Think in main season might be packed

Loved it. Great to see it out of season and have booked to come back in June.

Great accommodation, very comfortable with everything you need. All the staff we met were very helpful and friendly.

Great place to stay. Easy access to bus services all around the island. It was very cold whilst we were here and the unit had a great heating system throughout. Beds were comfortable and 3 of us each had a bedroom. We got a deal that was amazing value for money. Fully recommend.

Lovely little park. Plenty for the kids to do. Park is set on two sites, either side of a road. Road can be tricky to cross. Otherwise no complaints

Good for the price, but the caravan and facilities could've been cleaner. There was evidence of a dog hair in the carpet and the tops of shelves and light fixtures were very dusty. The heated towel rails in the bathrooms were dirty and clearly haven't been cleaned for a while. The pool seemed nice, but the area around the spiral staircase is absolutely filthy. I mean it is caked in old dirt and grime with bits of discarded swimming equipment that have been there for a very long time. This makes me worry about the rest of the facility and made sure we didn't use it again. One of the more irritating things was the daylight strength lighting glaring into the caravan windows all night. We have an 18 month and 3 year old that needs pitch black to sleep, so we put tin foil in the windows to block the light and make it close to pitch black as possible. This worked, but it was at our expense. It's also very poor for light pollution and moths to have lights this bright all night. Moths orientate by the moon and will fly in circles around outside lights until they die. This should be changed. I won't visit Whitecliff bay holiday park nor IOW again.

The chalet was tidy but not clean. Toilets were stained and the wardrobes nearest the bathrooms had water marks and mold. The bed was buckled and made a lot of noise and the DVD player didn't work. You'd expect that for a resort in the middle of nowhere that food would be easily accessible. They open at lunch time and close at 7. Which if you want breakfast you have to go to the nearest town, Where most places are closed or closed down. And if you are eating dinner you will have to buy your own to cook in the chalet. The entertainment wasn't great, a slightly depressing version of bingo or kids entertainment at nearly 8pm. And the drinks don't make it much easier as they are extortionately priced. It's put my partner and I off returning to the Isle of Wight. Also do not come to the Isle of Wight without a car!!!! Getting the bus is an absolute pain.

Nice location. Mostly quiet apart from the last night when there was a noisy group in a van nearby.

Comfortable beds, good kitchen, dining table and sofa. Tv worked well. Once we moved to a chalet with a walk in shower the bathroom was fine. However, it was cold, especially in the bedrooms and there were no extra blankets. It would have been good to have a welcome pack of some sort too, rather than just one sheet of paper with little on it. We hadn't been to the Park before and knew nothing about it. Food we had in the bar was nice, but having a starter and main course at the same time was more than a little annoying and we ended up not eating the starter!

very clean lodge,spotless in fact.Food was good at the bar. Staff were very friendly.

Guest service team was aweful particularly a tall male who pointed out you have not got towels and basic hygiene product like hand soap in toilet cause the room you selected from hotels.com is the cheap one. And my answer was holiday is holiday people like you make this kind of differenciate by not providing even basic health and hygiene product no hand soap or dish wash being a self catering. So I end up buying towels and basic hygiene product from their pricey shop When we book the room towels were mentioned in booking 😔 Overall experience was good but attitude of the guest service where they used such extreme words like “the room you got is the cheap one “ 😡

Bearing in mind for what we paid for this five day break it was very good value for money. The caravan we were allocated was very clean and tidy. The staff were brilliant and can do enough for us. They are so friendly and have a very obvious "can-do attitude" some parts of the sites appear to be very well maintained and others maintained to an acceptable minimum standard. One word of warning the Wi-Fi is terrible. We were advised not to try and upgrade for a faster speed because the Wi-Fi is supplied by 1/3 party contractor and even if you pay for the extra speed it makes not a jot of difference. Overall I cannot complain, bearing in mind the price was superb.

Loved how the property looked exactly like the pics, very luxurious and we loved it

First time staying in a caravan park and really impressed. Well kept facilities, lovely setting and staff really friendly and helpful. Caravan very clean, could have done with a few more utensils but everything else was great.

We came and stayed in a rockstar caravan and all the added extras are great and the hot tub is fantastic ,the staff are also very polite and courteous in the customer facing areas. The caravan though looks great but if you dog down it is actually very dirty, we had a problem with ants one evening and are very grateful to guest services who came out at 930 pm to lay ant traps and powder but on inspection the ants were coming into the caravan to eat all manner of dropped food from behind the tv unit which looks to have been there weeks,we we were told they would be back the next day but no one returned ,no point complaining further as we were leaving the next day. However the more we pulled things away from the walls the dirtier and dirtier it all became. People have mentioned there are planks under the sofas this is in fact true and makes the sofas uncomfortable for a longer period of time to sit on . The oven is ridiculously slow but after reading reviews previously we expected it but a hour to cook a pork chop is a loooong time. The resort itself the part accross the road from the main area is quite nice with good views but all the bin areas say recycling but in five we looked at not one had a recycling bin so all the effort made to seperate out our recycling was pointless and it's now ended up in general waste along with glass The culver club should be condemned !! Filthy ,dirty and the toilets are the worst l've seen anywhere the bar is also broken in several places

All good

Lovely campsite we had a comfort chalet but taps were really hard to turn off in bathroom, kitchen and toilet. Have reported this. Entertainment ok, site lovely and swimming pool very nice. It was quiet when we were there but I imagine once it’s packed it could be a problem with facilities. Central location fir sightseeing.

Had a lovely stay at Whitecliff Bay Holiday Park. The comfort chalet was booked as just somewhere to get my head down while doing other activities on the island, as the price was so good! On arrival, I was told that there had been a problem with the chalet allocated to me and so they had provided an upgrade, free of charge, which I thought was excellent! It was a huge static home directly opposite the little shop. Shop well-stocked and the staff friendly. Static home had neutral tones, with a huge seating area, dining area, TV and kitchenette, two bedrooms. Spotlessly clean except for the remote control. Shower room with toilet & sink then a separate en suite toilet and sink off main bedroom. Main bedroom roomy. Plenty of wardrobe, cupboard & drawer space. Bed comfy. Desk/vanity space with a little stool. En suite very small. A tall person may struggle to sit at the usual angle! 2nd bedroom had two single beds,could be pushed together. Small amount of storage. Shower cold on first morning but swiftly fixed on reporting when guest services opened. Nice site and short walk to beach. Nab’s restaurant had nice decor and food. Note that dogs are allowed if you have allergies. Only dampener was on the Friday night when teams and teams of people were running straight past our static, using as a cut through, shouting and screaming, with no regard for any residents trying to sleep. Didn’t use facilities or pool. In good location. Would definitely stay again.