Dua Sentral KL Sentral

Five Senses KL by Dua Sentral, it's called. The 5 senses are disappointment, disgust, underwhelming, surprise and finally relief (that we were only staying a night). I was horrified that part of the check-in process involves a photo being taken of your passport, directly INTO a WhatsApp message and sent on the check-in agent's phone! Not sure where this is being sent/ stored. Didn't seem very professional. The photos of the Deluxe Queen Suite don't match reality. The apartment was on the 22nd floor, infested with cockroaches, and some squashed ones seen in drawers and on floors. Didn't seem thoroughly cleaned, apartment had a funny smell. No towels provided, had to go back downstairs to ask for some. Insufficient cutlery. Lots of wear and tear on the toilet, sink and bath. There's a nice cheap place to eat on the ground floor lobby. For a one-night stay, was tolerable. Was sent a message after the stay to give a 5 star review for a discounted future stay. Won't be returning!

Bon séjour, personnel très sympathique, hotel dans le centre

Had a great stay at Dua Sentral KL Sentral by Five Senses! The unit was clean, comfortable, and well-equipped. The check-in process was smooth, and the staff was helpful throughout my stay. The location was convenient, and the facilities were excellent. Would definitely recommend

Room got lot of cockroac, dusty, furniture not equip.

Good and clean

It was excellent property and very spacious. the only item need improvement is bed.

Close to the UN mall

Initially I tried to contact the property on the number given several times but could not get a reply. We were a little disappointed with the condition of the Apartment, the floors were dirty in some areas in the corners and we had to sweep everyday. The access door to the a/c unit was unlocked and slightly open, which might account for the dust issue. The equipment in some area was old, in the case of the hair dryer provided burnt out while we were using it. But the owner replaced it the same day, although she did not introduce herself as that. The decore was a bit tired and the sliding wardrobe door in the shower/toilet was not connected to the bottom track and swung as well as slid, I thought this a bit dangerous. I realise this was not an expensive let and on research differed little from other properties in the block, but wonder if they were of the same tired condition.

除了空間大及設施齊全外 其它難以接受 前後共有超過20隻蟑螂出現 洗衣機不能放入柜内 只放在廚房内 佔了不少空間 洗碗盆底下柜有一大堆食物包裝紙沒有清除 9月29日上午10時放的垃圾 晚上回來都無人清理 一房間沒有電視 剩下一個大洞 另一房間内有一張 破爛的椅 掉在街上恐怖也無人要 客廳有一張椅 坐上去會斜向右面 總之 未試過咁污糟邋遢的酒店

We weren’t happy the first couple of days as the toilet in our room was leaking. After a few days of complaining, we finally was moved to a much nicer and bigger room. Overall, the rooms are ok, not very clean, had cockroaches in the rooms and dusty. We could hear the traffic noise too from the 11th floor. The staff are nice and friendly though and service is not too bad. Overall, I think it’s pleasant enough.

This is what I would call a serviced apartment. I had the studio which comprised of a kitchenette ((equipped with a minibar fridge, a microwave, a kettle and a single induction hob) with cutlery, crockery and mugs and glasses), a lounge area, a bedroom with a king-sized bed and a bathroom. The apartment itself was fairly clean. There was a broom provided to sweep the floors. I did notice a few small cockroaches that came out at night, but they're nothing a bit of insect spray can't handle. I had a comfortable stay, and would choose this place again.

Nice studio apartment. Good amenities. Comfortable.

There is no internet connectivity, no concierge, no stove in kitchen neither cutlery

The property is located very good place. However, it needs some improvements mainly the furnitures, sound proofing and timely to time cleaning.

入房的第一感覺是不錯, 但隨後發現不少問題：浴缸邊瓷磚少了一塊、沙發有大量污穢、 床單有污穢、窗邊有螞蟻、電視沒有訊息，但感謝職員立即幫忙到場調校電視。 到晚上約7、8點該地段較靜, 出入要依靠電召車

The location is perfect. Near to china and India town.( 10 minutes walk). Various activities are nearby ( butterfly park, bird park…) Unfortunately the rooms were not clean and there were many cockroaches. It was not easy to close my eyes.

This room was absolutely horrible. The window was broken so we heard everything outside. The room was filthy from the towels had greyish tint, the sheets had blood on them and not to mention the bugs everywhere. The receptionist was nice but definitely not worth staying at this property. If I could give it a 0, I would.

I wanted to really love my stay in Dua Sentral however, a few incidents happened that reflected my bad experience while staying in the property. 1. My initial room had dirty bathroom, where there were stains in the baths, and also the walls of tge bathroom. 2. My initial room had no electricity on day 3 starting at 4am. As there was little to no air in the room, I had to stay in the lobby til 10.15am, that when somebody opens the reception. (Yes, their reception is only open from 10am to 10pm, so even when there is an emergency like this, they will not help you, nor there is anyone to contact when there is an emergency.) 3. Even knowing that the incident had happened since 4am, they had no sense of urgency to assist. It took them more than an hour to actually send someone up to the unit to "look" at it. 4. After assessing the unit another hour later, they finally decided to move me to another unit. They didn't offer anything else for the inconvenienced caused by this, even to help me move my luggage. Bare in mind that there was no electricity since 4am, and they only sent someone around after 11am. 5. The A/C on both units were mediocre at best. Its as if you were using a fan instead of an A/C. 6. If you're gonna cook, bare in mind there is no kitchen hood, so smoke will literally covered the whole unit. Conclusion, even though the rates are cheaper, I would think twice on staying in this property again.

Cons We saw cockroaches in the room We would loose wifi connect many times, because there were not enough beacons to handle all nearby devices. Pros Good location Friendly and very helpful employees

とても安い価格なのに、KLセントラル駅から徒歩圏内で、とても広くてゆっくり過ごすことができました。おそらくアップグレードしてもらい、ベッドルームが２つあり、それぞれにセパレートされたトイレとシャワールームと洗面台がありました。水圧も温度も問題なく、お互いに気を使わずに使えたので良かったです。 ただ掃除が行き届いてなくて、シャワー室に髪が落ちていたり、小さな虫が出たりしました。 スタッフの方はとてもフレンドリーで、優しく助けてもらったりした。 また利用したいです。ありがとうございました。