Pullman Kuching

poor breakfast service on 5 star hotel..

The hotel was undergoing extensive renovations when I stayed. The reception was tricky to locate first time as you have to go via a shopping centre, but there are staff that get you to the right place at every point. The pool, restaurant and gym were closed, but they have alternative sites which are not particularly convenient. I was surprised that there was no choice of wines on the menu, it was just red or white and the white was not good, especially as it was served warm! This is not uncommon in Malaysia, but I expected more from the Pullman. My main issue was communication. I had tried to contact the hotel via the app, then via the website email address, on several occasions with no response. I commented on this and was given an upgrade, but this did not resolve the problem. I even tried going via accor hotels, so I would not stay again as it was impossible to contact the hotel by email prior to my stay. This is not a problem I have ever had before. On the positive side, the breakfast was amazing.

2泊しましたが、バスタブありでとても広いお部屋で快適に過ごせました。 現在ロビーは改装中のため、ピックアップのところは手狭ですが、一時的なものかと。 ホテルの下がショッピングモールになっていますが10時ごろには閉まります。 コンビニやマックは歩いて5分強のところにあるので、夜お腹が減った時は少し散歩をしながら行くのが良いでしょう。 治安は良さそうな感じで、またいきたいです。

Had 2 glasses of wine in the restaurant which were the smallest measures I have ever seen. Very poor in this regard.

My “go to” Hotel in Kuching. Very comfortable 5 night stay. Really lovely staff, excellent breakfast choices and spacious accommodation.

Absolute state of disrepair. They’re refurbishing but I can’t believe they allowed to get to such a state.

Es wird bis August 2025 renoviert. Also den ganzen Tag Baulärm. Eine Zumutung!!

Great

They are doing renovations. Morning is very noisy!

The housekeeping was terrible. The room was more dirty after they cleaned it!! Left a glass cup with brown liquid & tissue in it that was not our's in the room.When we complained to the front desk, they did not understand english. After cleaning, they did not give us towels and missing toilet paper. We will NOT stay at Pullman Kuching again.

The staff are very friendly and professional, ensuring your safety. The hotel is centrally located making it easy to walk to nearby shops and attractions. The Pullman is currently under renovation, which it sorely needs as its age is showing in the west and year of its rooms. Once the renovations are done, the hotel will be more pleasant.

I recently stayed at Pullman Kuching and had a very disappointing experience. The hotel is currently under renovation, but there was no prior notice about this. Despite the ongoing construction, the room rates were still charged on the high side at RM400++ per night, without any facilities or breakfast included. The constant noise from the renovation made it extremely uncomfortable to rest. On top of that, the room was not clean, and the shower was not functioning properly. I requested to change rooms, but I was told that all rooms were fully booked. For the price paid, I expected a much better experience. Unfortunately, the stay was far from pleasant, and I would not recommend it until the renovations are fully completed and service quality improves.

Excellent services but room condition should be improved.

good facilities

朝食会場のスタッフの接客がいまいち。

Das Hotel ist eine einzige Baustelle. Presslufthammer Lärm täglich von 8 bis 17 Uhr. Pool geschlossen. Das Personal ist wenig hilfsbereit.

5日間滞在しました。食事や観光もしやすい場所でした。Grubも呼べばすぐ来る状態で、何をするにしてもよかったです。 スタッフも明るくフレンドリーでした。ショッピングセンターにホテルから直接行くルートが無かったのが残念でした。

高台に立地しているので　ウォーキングには最適かな？

Hotel staffs were not friendly.

Good Location except the Housekeeping lady was inconsistent with the towels & left cleaning items in the bathroom.